“I recently purchased an AC unit from the Currys website. It worked fine for about a month, then the compressor started making an awful grinding noise. I did what any customer would do, reported it online via the contact centre. Getting through to them was a battle in itself. After numerous follow-up calls and over a week of desperation and frustration, collection was finally arranged. But just when I thought the nightmare was ending, the online/telephone team left me hanging. They mistreated me over the phone, offered no solution, and left me completely in the dark.
By this point, I was ready to lose it. Then I walked into the Currys Chadwell Heath store, and here’s where the story takes a turn. The reception team was welcoming, but it was Mir who turned everything around. In under five minutes, he listened to my situation, understood the mess I’d been through, and calmly initiated a refund without any fuss. That’s it, problem solved.
No pointless back-and-forth, no hiding behind “policy,” no passing the buck. Just someone taking ownership and creating a solution right there on the spot. I’ve been in operations for 15 years, serving customers and handling disputes, and I can tell you this, genuine passion for helping people is rare. In all my years, I’ve only met a handful of people like Mir who truly care about resolving an issue.
Currys, if you’re reading this, give this man a raise. Better yet, make him your escalation head or customer service manager. Because while your online/telephone handling of my case was downright appalling, Mir single-handedly brought my blood pressure down and restored some of my faith in your brand or at least the Chadwell Heath Store.
Kudos to Mir and the reception team at Chadwell Heath, you turned an awful experience into one worth talking about. 5-stars only for you guys otherwise without hope.”
“Hmmm. Seems there is a common thread here. Currys blocked people for trying to buy stuff... how very odd.
I phoned and was told by "Ryan"... yeah ok... that he cant do anything.
So either they dont care or they dont want our business!
I try to buy in store, but if no joy then Currys can consider me another lost customer!”
“I ordered an air conditioner from Currys two weeks ago. Without any notification or my consent, my order was cancelled. When I contacted customer service, I was told it was “out of stock”—something I only found out because I chased them, not because they informed me.
The worst part? Every single interaction with their customer service was useless. All I got was the same robotic response: “Sorry to hear that.” No actual help, no alternatives, no effort—just a complete lack of professionalism.
This isn’t just poor service, it’s a blatant disregard for customers. I will never shop with Currys again and strongly advise others to avoid them. They’ll waste your time, take your money, and leave you chasing answers.”
“Completely unusable. The sort and filter functions just do not respond at all and hiding out of stock items totally breaks the site. This site has been awful for years but seems only to be getting worse. Not a good look for a tech company.”
“If I could post 0 stars I would! Trying to view products on the curry’s page on my phone and I have been blocked by cloud flare! I have done nothing suspicious or illegal. I typed the word curry’s into my search h engine so I could view their products and was instantly blocked! Curry’s get your act together!”
“Choosing a Chromebook for my child to do their homework on. Before you can even put the item in your basket it wants your postcode to show if they deliver to you. Put in the postcode and it tells me its invalid! Erm, not according to Royal Mail it isn't.
Even ignoring all that, its a terrible website to navigate”
“The website keeps blocking me for no reason. I've bought a lot of stuff from Currys too. I see lots of other people have the same issue. They need to sort this out”
“"You have been blocked" cloudfare has obviously been misconfigured and blocks very aggressively for no good reason. I believe I was probably blocked because I had typo'd some symbols in the search field and it assumed it was an SQL injection. Either way, some typo. Absolutely ridiculous blocking behaviour for a website with customers who must access it to manage their purchases.”
“Purchase didn't go through. Ended up getting the vouchers blocked. Customer service has not been able to resolve the issue 9 days and counting. Avoid online and telephone purchases!”
“We always buy every electrical item from curry’s their service is good and Mark who served us at Chelmsford Curry’s went above & beyond to find the washing machine & cooker we wanted so THANKYOU for your help 😁👍😁”
“Tried looking for PC monitors only to be blocked on safari on my iPhone so won’t be visiting the store or website ever again and will be buying elsewhere”
“Website blocked me. Contacted currys via Facebook and was told the issue was my end despite no changes. Found there were many more in my situation, taken my business elsewhere.”
