Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"55" Oled TV told lies by sales team and customer services", we purchased the TV via a gift card and customer services admitted that the online staff who took the order lied to us about the delivery date, time and the cost of delivery, the member of staff had great difficulty in talking English I had to use the phonetic alphabet throughout the whole order it took nearly 50 minutes to place the order, when I contacted the sales team a very rude supervisor so she states did not display any empathy or support but she could not ignore the facts, she offered us £20 gift card to not take this any further, guess what another lie It appears to be a theme here, MY ADVICE TO EVERYONE DONT SHOP AT CURRYS (or should I say lying company, they don't represent the UK standard of service and honesty) more than happy to back my statement up with facts as I kept all the conversations recorded with them!”

Helpful Report

Posted 5 years ago

“I wouldn't even give Curry's a 1 star. Spent nearly £800 on 2 products and they couldn't be bothered to deliver it on the day they said they would, no phone call. Awful customer service, to the rude clown I spoke to I don't think customer service is your bag. Curry's sort it out I'll be contacting trading standards you God awful company do not use Curry's! Thanks for taking my money and not giving me my products isn't that essentially theft?”

Helpful Report

Posted 5 years ago

“WORST customer experience and INCOMPETENCE - team knowhow TERRIBLE, SHAMEFUL AND RIDICULOUS is summary don't EVER return an item to currys and expect your money back, I've been in hell chasing my money for TV PHILIPS 43PUS6703/12 43" Smart 4K Ultra HD HDR LED TV, I returned since 4th Feb 2019- that is 37 DAYS and NOTHING IS HAPPENING STILL team know-how customer server keep pushing me to Gift Card team(which is not customer contactable)- the trouble is they don't get ANY update and Gift Card team has done nothing so far regarding my refund WORST is below - I called around 20 times, been told it will take 5-7 working days, but when I call after the period, they say Gift Card team has not processed it, so I ask , ask them to process it, they say we did BUT they are lying - I discovered 20 days after that they have not processed any thing- DESPITE one of advisors telling me they dispatched my Gift Card? LYING - when I asked for escalation, an advisor reluctantly didn't want to escalate to a manager, but I pushed him, he said he did it and I will receive a call from manager tomorrow BUT I didn't * when I called next day, I found he did it wrong and another advisor told me he has now escalated it to manager and i will receive a call from manager tomorrow. He bragged " I am 56 years old and been in this job for long so I am doing it right" * YET I didn't receive the call from a manage next day and when I called a 3rd advisor told me it WAS NEVER escalated- THEY ARE LYING AGAIN * the 3rd advisor finally escalated it to manager and manager called me and promised to solve it - BUT WHEN? I have been told for the 3rd time now my eGift card was sent by email and I keep calling telling them I have not received it- yet the manager " Natasha" DON'T SEEM to care and didn't follow up with me at all DESPITE my 2 calls after her call RUBBISH, DIS-ORGANIZED, PATHETIC service will advise strongly not to buy if you are going to require customer service at all better buy somewhere else. they are slow and not at all helpful, they don't do anything and keep hiding behind " there is nothing I can do"”

Helpful Report

Posted 5 years ago

“Complaint CC3931795 Ref 7426483045 I have called and made a complaint on several occasions and I am still waiting for my washing machine to be integrated. It was delivered in Decembet and it is now March and it still has not been intergrated. I am constantly given dates and times from the complaints manager, promising the engeneers will intergrate the machine. However they fo not turn up. I paid for installation of an intergrated washing machine and yet this has not materialised. All I want is for my washing machine to be installed and move on from this unecessary stress- as it will almost be three full months since the machine was delivered”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“I Bought an LG tv at Curry’s Longwell Green, BRISTOL on Sunday. It was not in stock . I was told if I wanted it that day I could drive to Taunton, or Swindon ! Then I was told there were 16 in Cribbs Causeway , Bristol. I opted to wait for delivery. I was advised I would get a call on Tuesday to arrange delivery. No call till a text on Thursday to say it would be delivered the following Thursday= 11 days from purchase ! Today , I get an email from Curry’s hoping I am enjoying putting my feet up to watch my tv! I wish I was! I also wish I had purchased it from Amazon with next day delivery for free! I chose to support a local store but it is hardly surprising they are closing all over town with this rubbish service. The store could care less! It’s out of their hands . I was also asked to buy an extended warranty for which the starting price was £159. After declining 5 times, the price was dropped 5 times , finally to £30!”

Helpful Report

Posted 5 years ago

“I have been to Currys in Longwell Green , BRISTOL to buy a tv. The 1st time I left the store because the staff were less knowledgeable than me and had little customer service skills. When I went back a few days later when I had cleared my head, I was lucky enough to bump into the LG TV regional manager who happened to be in the store . As no Currys staff were about he helped me tremendously and spent over 20 minutes showing me all the features and answering all my questions even though he was not there as a sales person. I wish I had taken his name so I could thank him. My next review is not so favourable for the subsequent lack of service from Curry’s and their delivery partners.”

Helpful Report

Posted 5 years ago

“We would like to praise Matt at Currys Avonmeads Bristol for his patience expert immense knowledge and help in answering our millions of questions and advising us on which Freeview TV Recorders would suit our ariel without his advice we would have bought the wrong product he is a huge asset to the Company.”

Helpful Report

Posted 5 years ago

“I didn't even want to give them 1 star! I have been waiting a month! For an oven to be delivered & fitted. We paid for fitment, only to be lied to by the first fitter (who obviously couldn't be bothered to do the job) saying the gas pipe wasn't adequate, it is a 22mm pipe... I almost paid for an electrician to install wiring for an electric oven which would of cost £'s, until a friend advised me the pipe is in fact adequate. Rearranged for the original oven to be delivered & Fitted, for them to deliver it & say they've been driving too long to install so we will have to wait 4 days for install, so now I have two ovens in my kitchen that I can't use! Call customer service & they have no interest in a refund of fitting costs, I can't get through to a manager no matter how many times I insisted. I am currently waiting for a phone call back from a manager but they have said this before & not called back! Never! Will I buy anything from curry's again, no care for customers at all!”

Helpful Report

Posted 5 years ago

“All greeting very helpful staff specifically Liam the salesman”

Helpful Report

Posted 5 years ago

“My Father and I traveled to Currys in Portsmouth with the express aim of purchasing a PVR and examining the range of laptops with a view to replacing an elderly unit. We arrived at approximately 10:30 in the morning, the shop was fairly quiet, with more staff than customers present. We started by looking at the PVR's as this was the prime reason for coming. A member of staff was in the aisle also examining the PVR's. Whilst we were studying the various data cards he called out to a colleague, stating that the cards needed to be replaced as some where not correct. He then started to work his way down the aisle reading bar codes with a bar code reader until he was standing between my father and I and the cards we were trying to read. He provided no explanation or apology for his action but continued to talk and joke in a loud voice to his colleague who had now joined him between us and the display we were examining. I looked at my Father who said "how rude" and we turned and left the store. Its no wonder that the high street is dying when it is more important for the staff to conduct shop business or stand in small groups laughing and joking than attend to customers who have traveled to the shop with the explicit intention of spending money. Having spent the best part of 35 mins in the store I would have felt quite lonely if I hadn't had my father to talk to. It will be a long time before we cross Curry's threshold again.”

Helpful Report

Posted 5 years ago

“I paid for a fridge freezer and told them that I lived in a first floor flat. When the driver came he refused to take it up my one flight of stairs. On the delivery note it stated that I was on the first floor. I did not get my fridge freezer because the driver said it was health and safety rules. so curry's are held to ransom by delivery drivers. Currys said that they knew that some drivers would refuse to take goods up stairs and that it depends on the driver.”

Helpful Report

Posted 5 years ago

“Washing machine didn't arrive. Changed delivery date without informing me in any way even though I paid for nominated day. I cancelled and ordered fro. AO which was cheaper anyway, wish I had looked there first.”

Helpful Report

Posted 5 years ago

“I recently bought products from this company that I cannot fault, on entering the store I was greeted by friendly members of staff who helped me make the right decision, I would rated them higher than a 5 if I could. This company is good for what they sell. Some of the products that I bought were a Tassimo machine, a 10inch Samsung tablet a 32inch tv.”

Helpful Report

Posted 5 years ago

“Good helpful service would use them again”

Helpful Report

Posted 5 years ago

“Please everybody don't shop with these people there service is utterly disgusting .Brought a washing machine last Tuesday. Was surpose to be delivered yesterday no call no nothing to say it wouldn't arrive .Go to the southend shop with very unhelp full staff telling us it couldn't now be delivered till the 4th march .Wot a joke they said the delivery had run out of hours .Given no priority over the next delivery just sent to the back of the list .Got our money back and left the shop .”

Helpful Report

Posted 5 years ago

“Very poor and rude customer service! I've bought dishwasher and it's broken after 2 months use. I called warranty service, the engineer said it's faulty motor and PCB but they haven't got PCB on stock, he recommend to contact Currys. I've done it today. The staff have been very rude to me, they said that they don't care and they have 28 days for repair. Will never buy anything from currys.!!!”

Helpful Report

Posted 5 years ago

“Washing machine ordered online delivered on day.installed and old one removed.team know how lovely guys were quick and courteous.good service”

Helpful Report

Posted 5 years ago

“Awful delivery service wasted day waiting in ... no calls no texts no emails to say they couldn't deliver our dishwasher. Ordered a week prior took first available free delivery slot . Got text in morning with estimated time which was no afternoon evening not morning as was planned. BUT no delivery no apology. Logged on to MY ACCOUNT as couldn't get through on the phone to find day changed with no notification. Currys you are now a thing of the past to us I recommend other potential customers do the same.”

Helpful Report

Posted 5 years ago

“Appalled engineer called to repair washer. He left and after waiting four days naturally put a wash load on . The washer when attempting to spin suddenly produced large bang blowing electrics throughout home setting alarms off . Very distressing after calling team know twice and asking for engineer to return was told no visit available for another four days . I am distressed and not well this is a shocking way to treat any customer. Really upset and appalled .”

Helpful Report

Posted 5 years ago

Currys is rated 2.0 based on 3,454 reviews