“
They forced me to invest even after I didn't see any returns, and when I refused to do so any longer, their attention and persistent emails dwindled, which increased my level of skepticism.
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posted 1 month ago
- Marian Adam
“
Customer services say they have no use of their own reference numbers provided for the returns.
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posted 2 years ago
- Joanna
“
When I asked for a price match they initially tried to suggest the competitor 'didn't accept returns' which was nonsense and then said 'we don't price match with this retailer'.
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posted 2 years ago
- Anonymous
“
Lied to about reasons they wouldn't price match including returns policy (which was better than Currys), the competitor was not a UK company (they were) etc.
”
posted 2 years ago
- Ben
“
Customer service was no help at all as they weren't aware on what the policy on returns, exchanges and faults were.
”
posted 3 years ago
- Carelle Toukam
“
Absolutely terrible experience for returns from an online purchase.
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posted 3 years ago
- Anthony
“
You: I have an e-mail from returns/customer service asking me to come on here and give further details, the printer is 2 months old and I want it returned and a refunds can take it into the shop and hand it back if that suits
You: Just to add this is getting a bit frustrating as I have been on here twice before and spoke to technical people who couldn't repair it and the Canon who couldn't repair it either
Manu: I have checked and found that the order was placed in March and as per policy we can return the faulty product within 21 days of purchase.
”
posted 3 years ago
- J MacNicoll
“
I tried to do an on-line return of a Samsung tablet, (you get 28 days). I got an email saying it was too late, you only get 21 days!
Customer help person said it was definitely 28 days and that I should take it into a Currys shop and that they are too lazy to process returns if they can avoid it.
I took it into Norwich Currys and 5 minutes got a refund!
”
posted 3 years ago
- Mike
“
Samsung explained that they would need to send someone out to verify the fault before issuing a returns authorisation, they would get back to me with a date.
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posted 3 years ago
- Darren Armitage
“
Unbelievably unhelpful and essentially did nothing for me except suggesting I go to the Carlisle store as that store is set up for returns whereas Workington is collect only.
”
posted 3 years ago
- Anonymous