CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,043 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,043 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1712

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade.com 5 star review on 28th September 2023

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Posted 1 year ago

“Really appreciated the work that this team put into my wife’s ring. I was helped taken through the design process and really was able to customize to get my exact vision. My wife loves the ring and everyone else is so surprised when I tell them I helped customize and design the ring. Even the engagement box and additional pieces are really amazing. Would come back again for more pieces.”

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Posted 36 minutes ago

“Responsive, helpful, and a beautiful result. I have no criticisms, only praise.”

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Posted 23 hours ago

“I felt so deeply and personally involved with the experience. CustomMade staff made me feel like they were just as excited as I was. The end result was perfect.”

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Posted 1 day ago

“CustomMade helped me forge my soon-to-be wife’s engagement ring. They were very helpful every step of the way and responded quickly to any questions I had. The ring turned out absolutely perfect and even better than I imagined. I would highly, highly recommend using CustomMade again!”

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Posted 1 day ago

“CustomMade was amazing. They were so willing to make sure every single little detail was perfect and exactly what I and my partner wanted in a wedding and engagement ring set. Everyone I worked with throughout the process was kind, patient, and transparent. I am extremely pleased with them!”

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Posted 3 days ago

“It was a great experience all around. I was nervous getting a custom made engagement ring since all I had were a few pictures and used an uncommon stone for the main stone. But their design team killed it and made exactly what I was looking for! I would 100% recommend people looking to purchase any ring for their significant other to use CustomMade’s services.”

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Posted 3 days ago

“Custom made did an excellent job helping me design my ring, the diamond was just affordable and of incredible quality.”

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Posted 3 days ago

“I loved my experience with CustomeMade! My consultant Samantha was very communicative, responsive, and thorough throughout the whole process. She provided input on things I wasn't sure of and helped me along the way. My boyfriend now fiance popped the question a week ago and the ring is EXACTLY how I wanted it. It's the most beautiful piece of jewlery I have that means so much to me. I knew I wanted something unique and CustomMade MADE it happen. I 100% recommend doing business with this company.”

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Posted 3 days ago

“From start to finish, the team at CustomMade provided an absolutely phenomenal experience. I had a very specific vision and detailed artwork for a custom signet ring to honor and represent my family, and they not only understood it but brought it to life more beautifully than I could have imagined. The design team was a pleasure to work with. They patiently answered all my questions and provided timely updates throughout the entire process from initial sketch to final casting. They even added a 3D rendering and a video before final production. Gotta Love it!”

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Posted 3 days ago

“As like everybody i was struggling to trust online companies especially when it comes to something important like i did engagement ring. CustomMade comapany was contacting with me all the time and keeping me posted with everything amd they never asked me to pay everything and in advance they have very nice process to do everything. They are very punctual. Happy to work with them again if i need anything about jewelry.”

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Posted 3 days ago

“I had a vague idea for what kind of ring I wanted, but hours of searching online found nothing quite right, and none of the jewellers I spoke to would make my idea work. From the very start, CustomMade's questions made me really nail down exactly what I wanted, and they were able to make a ring even better than I imagined! They sent me sketches and 3D renderings, kept me updated and took on my input at every step. Even when they sent out the ring, the box came with a "proposal survival kit" that was such a genuine touch that really showed they cared, and got me so excited for the big day! I cannot recommend them enough, the communication was brilliant, their design team were incredible, if you want anything beyond a standard gold ring off the shelf then I definitely recommend taking their questionnaire and working with CustomMade!”

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Posted 4 days ago

“If you’re looking to get something special for your loved one I highly recommend CustomMade. My ring came out incredible, exactly like the model they mocked up beforehand! They listened to every detail requested and made my vision a reality.”

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Posted 5 days ago

“They did an exceptional job and made me a wedding ring that was exactly what I wanted. They took very good photos of it so I knew exactly what I was getting. Very nice to deal with. Would highly recommend them. Samantha was amazing.”

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Posted 6 days ago

“I love my ring! It's so beautiful. I love how the swirl of the ring flows between the stones. The ruby and the sapphires are so gorgeous!”

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Posted 6 days ago

“CustomMade turned my idea into reality and then made it 10x better! I know nothing about jewelry so starting this project seemed so overwhelming. I came into it with a few inspo pictures and gemstone ideas and they brought it to life. They provided so much information to help me make the right choices for my vision (and wallet). The designer I worked with gave me advice but I never felt pressured about anything. I was able to make changes up until they started making the actual ring, which was awesome. The process could have taken a much shorter time but I put it on hold for a few years and was able to pick it back up like that break never happened. Communication throughout each step couldn’t have been better and I will definitely be a returning customer in the future. Can’t wait to show my future bride her custom ring”

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Posted 1 week ago

“The team at CustomMade. Never fails to exceed expectations. The production lead Janine is always a pleasure to work with. This is my second purchase in two years and My Wife loves her rings. Highly recommend CustomMade for a unique and truly amazing piece of jewelry.”

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Posted 1 week ago

“Was extremely pleased, can't complain at all. My Project Manager was great, very accommodating and polite. Could not be happier with the outcome”

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Posted 1 week ago

“From start to finish with both the engagement ring and the wedding band has been top notch! Even the fact I was located in Australia, every thing I requested in the design process was met, and had zero issues getting the ring delivered. Would hundred and ten percent recommend you to anybody that needs a custom ring!”

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Posted 1 week ago

“I was really happy with the whole experience. They really made the process of making my dream engagement ring so fun and wonderful. The communication was exceptional and everybody is so professional. The final product came out better than I would have ever imagined and seeing it in person made me so emotional. I’m really glad I chose custommade to create and bring to life something so important to me. I would definitely recommend and encourage everyone who is going through the difficult process of making the dream engagement ring to choose custommade, trust me they won’t let you down!”

CustomMade.com 5 star review on 11th September 2025

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Posted 1 week ago

“I thought my experience with CustomMade was fantastic. From start to finish, the planing and designing was on point. They were catering to my interest and pursued what I wanted. Communication was great, if I had any questions they would be answered. The process was smooth and the final product is even better than the photos. This is a great company for an affordable custom ring that is beautiful and everything you could possibly need. I would recommend to anyone wanting a custom ring. Thank you CustomMade!”

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Posted 1 week ago

CustomMade.com is rated 5.0 based on 4,043 reviews