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CustomMade.com Reviews

5.0 Rating 3,573 Reviews
99 %
of reviewers recommend CustomMade.com
5.0
Based on 3,573 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
2 - 3 Hours
Customer Service
5 out of 5
Read CustomMade.com Reviews

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 13th February 2025
Brennan Patrick
CustomMade.com 5 star review on 13th February 2025
Ky Vo
CustomMade.com 5 star review on 13th February 2025
Andrew Neault
CustomMade.com 5 star review on 10th February 2025
Daniel Fugit
CustomMade.com 5 star review on 10th February 2025
Daniel Fugit
CustomMade.com 5 star review on 10th February 2025
Daniel Fugit
CustomMade.com 5 star review on 10th February 2025
Daniel Fugit
1518
Anonymous
Anonymous  // 01/01/2019
Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!
CustomMade.com 5 star review on 28th September 2023 CustomMade.com 5 star review on 28th September 2023
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Posted 1 year ago
The process was great and the ring came out absolutely perfect!
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Posted 2 hours ago
The process was very easy and collaborative! I took several months to land on my final design and the team was patient and very responsive when I had questions or wanted to make changes. The final product was exactly what I'd been hoping for, and at a price that I was happy with.
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Posted 1 day ago
Absolutely stunning results and amazing customer service! They are with you every step of the way and truly help you make the ring of your dreams come true!
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Posted 1 day ago
The CustomMade process was amazing from start to finish. Everyone I interacted with from design to delivery were professional and courteous. They were responsive to all questions. The ring looks just like the renderings and CAD drawings I was sent. They took my vision and created a one of a kind masterpiece. I would highly recommend CustomMade to anyone looking for a stunning piece of art.
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Posted 3 days ago
Stunningly gorgeous!!! Can’t say enough about this beautiful ring. The design phase took a bit of time to get just perfect. Everyone we had contact with was so patient. We never felt rushed or pressured. So many compliments!! Highly recommend!! Thanks Custom Made, we will be back!!
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Posted 4 days ago
Custom Made helped me create a beautiful platinum necklace for my wife. She was ecstatic. The workmanship was excellent we are thrilled.
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Posted 5 days ago
I've already written a review.
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Posted 5 days ago
From beginning to end, the process was excellent. Every step of the way the people I interacted with were professional and informative. This was a great experience.
CustomMade.com 5 star review on 13th February 2025
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Posted 6 days ago
My partner and I both got our rings from here and we love it. The process took some time but I love the customization aspect and it’s not too expensive.
CustomMade.com 5 star review on 13th February 2025
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Posted 1 week ago
CustomMade was extraordinarily friendly, helpful, and patient with me during the building process. I am no expert in Jewelry, but I felt I had complete confidence and control of the project. CustomMade ensured that I knew of all my options and there respective details to make sure I was happy with the ring. Thank you so much!
CustomMade.com 5 star review on 13th February 2025
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Posted 1 week ago
Completely unique jewellery that you have a hand in creating. My wife has one of a kind pieces of art that she gets to wear every day. She often gets asked where she got them from and how pretty they are. Excellent work from Custom Made. One of the most professional companies I’ve had the pleasure to work with.
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Posted 1 week ago
After discovering the family Coat of Arms (CoA), an interest grew in obtaining a signet ring that had family meaning. However, not thinking it was possible to turn something as intricate as a CoA into a piece of jewelry, an internet search uncovered Custom Made. As a retired systems/software engineer, Custom Made’s process immediately captured my attention. Their approach helped to formulate a newly found jpeg graphic (see Original CoA) into a concept, leading to a ring face with the CoA and shoulders containing the different charges (see Initial Design). The results of the design exceeded the possibility of obtaining custom jewelry for an acceptable price point. So much so, it raised curiosity to pursue the next step seeing a 3D rendering of the ring. By knowing what was possible in the concept phase, a gemstone was added to the shield and additional moto text was added to the banner (see Final 3D Rendering). The results from production process along with superior craftmanship created a work of art that will be proudly passed down through future generations (see QA Final Product). The Custom Made process helps the customer turn an idea into reality by working with different staffers responsible for their respective concept, design, modeling & production phases. Even though the phases force a lot of communication allowing the ring details to evolve, it’s still possible for small details to get miss represented in the final product. Case in point, the shoulder designs were reversed for this ring during production. Even with the option of having the flaw corrected by reproducing the ring, the final product created by the artisans at Custom Made was overwhelming when seeing a highly intricate design brought to life in 14k gold. The resulting ring has easily withstood daily wear and tear over the past several months (see Worn Product).
CustomMade.com 5 star review on 10th February 2025 CustomMade.com 5 star review on 10th February 2025 CustomMade.com 5 star review on 10th February 2025 CustomMade.com 5 star review on 10th February 2025 CustomMade.com 5 star review on 10th February 2025
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Posted 1 week ago
Everyone was super friendly to work with, they gave updates throughout the process which made me feel secure in where my deposit was going. They were super helpful and flexible if I had any questions or wanted to make adjustments throughout the process. My now fiancée absolutely adores her new engagement ring and was so touched that I went with a custom option vs traditional store options. I can’t thank the designers enough for the I help in brining my vision to life through the sketches and the crafters for making it into a reality.
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Posted 1 week ago
Such a smooth and easy process from start to finish! The incredible staff at CustomMade helped me design both my engagement ring and my wedding bands and I am absolutely in love with everything they created for me! They were attentive, patient, and helpful throughout the entire process and made sure I got exactly what I was dreaming of and more! I can not recommend them enough!
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Posted 1 week ago
The team was veryt good at communication and getting me the results I needed for the perfect ring!
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Posted 1 week ago
My experience with CustomMade was incredible! My Project Manager was very informative, knowledgeable, and effective with her skill set to capture the design of our engagement set and bring it to life! She was extremely patient when working with me and my not-so-clear or seemingly "made-up" adjectives and descriptions for what I was trying to convey about the design of our set. CustomMade provides a lot of resources to become an educated buyer/designer, but it truly is the personal approach of their Project Manager's that make this process a true delight! My Project Manager never seemed like a stranger - but rather; a long lost friend who had the ability to interpret the image and design I had manifested in my head...a truly incredible experience!
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Posted 1 week ago
The staff were very helpful and had the patience to deal with my questions and requests, the product ended up beautiful, CM were on point with the timeline it even arrived before the estimated delivery time. Wouldn’t be the last time I work with them. Best
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Posted 1 week ago
The process was fluent and the end product was exactly what i was looking for. The team were very respectful and clear with their progress and requirements.
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Posted 1 week ago
The team at CustomMade was absolutely incredible! The proceeds that they walk you through makes the stress and pressure of finding the perfect ring completely disappear. I personally had an amazing team that helped me every step of the way. From designing to picking out a stone, I was never lost or stressed. They make sure you feel 100% in control and are completely open to make changes and go in different directions to make sure your ring comes out perfect. I would without hesitation suggest CustomMade to anyone looking for that perfect fit!
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Posted 1 week ago
This is a project that I've been wanting to do for years. Up until I found custom-made I wasn't really sure that it was ever going to be done. The idea of having a family ring that will go from generation to generation has always been a super appealing idea to me, but finding a affordable custom jewelry place that was willing to work with my family crest was very difficult where I live. Custom-made had no issue with my design and in fact surpassed All my expectations for it. I look forward to creating another piece with them and experiencing their wonderful customer service once again.
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Posted 1 week ago
CustomMade.com is rated 5.0 based on 3,573 reviews