CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,443 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,443 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 29th November 2024

1448

Anonymous

Anonymous // 01/01/2019

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“CustomMade staff were caring, interested, and so helpful to get my ring done just how I envisioned it. The quality and detail was fantastic.”

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Posted 2 years ago

“CustomMade got my ring just right. I couldn't ask for greater service and detail on the ring for my dream girl”

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Posted 2 years ago

“My 17 y/o daughter underwent a new scoliosis surgery in 2020. For her “spineversary” I wanted something unique and memorable. Just like the experience was for the two of us. We spent a month in New York in the middle of Covid, getting a surgery that only 3 doctors in the country performed. All so her back could still bend and move like normal. This experience deserved more than balloons and a cake. I had this idea to have her spine made into a pendant for her. The team at custom made took the X-rays and sent me several options. And each time, I made a different choice or backed up and went another direction it wasn’t an issue. They are patient, kind, communicative. My project felt like it was just as important to them as it was to me. And when I finally said it was perfect. They sent it right on thru and I had the pendants in 2 short weeks. The detail work is amazing. We have people ask us, “is that a spine?” That shows just how amazing. I would easily use custom made again.”

CustomMade.com 5 star review on 18th December 2021

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Posted 2 years ago

“From the point of inception of my project to the final project completion, Custom Made were extremely professional and highly responsive to me and my perspectives. I shall always treasure working with them as they helped bring my project to fruition.”

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Posted 2 years ago

“Great service 10/10”

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Posted 2 years ago

“Rings came out great, service was awesome”

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Posted 2 years ago

“I had previously commissioned a custom engraved pendant from another jeweler. The results were unacceptable. Then I found CustomMade... It is insufficient to say they exceeded every expectation. They produced the piece I had envisioned when no one else seemed able to even understand. My daughter now has a "new" family heirloom. Thank you Custom Made!”

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Posted 2 years ago

“CustomMade did everything with perfection. The best customer support and the BEST product. Truly appreciate all of the assistance and the can do attitudes!”

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Posted 2 years ago

“I spent a lot of time researching custom shops before settling on CustomMade. It took a leap of faith to put so much money down on such a new experience based only on reviews, but I am really glad I was willing to take the risk. The piece I received is astounding. The process was super smooth, transparent, and had great customer service throughout. The shipping was quick, and despite a short delay (2 days) in manufacturing, I got it exactly when promised at the start. I will be a repeat client, and if you're looking for a genuinely custom experience, these are the guys you're looking for.”

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Posted 2 years ago

“I knew I didn't want a traditional college ring when I graduated and Custom Made put into fruition exactly what I envisioned for myself! Our relationship was built on blind trust from the moment I reached out to them. I never spoke to a live person, in fact, we messaged from the beginning everything I wanted in my ring. I am super pleased with their customer service and attention to my wants!! I can never say thank you enough for the gorgeous ring you have provided to me! THANK YOU!!!”

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Posted 2 years ago

“The ring they helped design was beautiful. They took my inspiration for it and made it into something truly unique. I never felt like there was anything that I couldn’t change if I wanted to. The only downside is that my ring was delayed by 3 weeks. Meaning that it got there 3 days after my proposal date. My fiancé absolutely loves her ring!”

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Posted 2 years ago

“Very helpful staff every step of the way!”

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Posted 2 years ago

“I had a vague idea of what I wanted and CustomMade helped bring my ideas to life! They were extremely patient with me as my ideas changed and continued to create new designs until I was pleased. They stayed within my proposed budget and agreed to use a stone of sentimental value that I provided. CustomMade was extremely professional throughout the process and made me very comfortable with spending money with them. The end product is stunning. I can't wait to propose with this ring!”

CustomMade.com 5 star review on 16th December 2021

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Posted 2 years ago

“Very professional and timely responses.the piece came out beautifully exactly what I wanted”

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Posted 2 years ago

“Very intimate process for something that symbolizes more than I can represent myself. I was surprised at the level of creativity, patience and malleability of the design process and ended up more pleased than I could have expected. I loved the transparency and effort. My project was a 3-month learning experience and I was very well rewarded for placing my faith in what they had to offer. I hope to take what I have made working with custom made and to let it become something beyond us.”

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Posted 2 years ago

“Working with CustomMade was amazing. Quick response. Easy explanations. Up-front cost estimates, down to the penny. Payment was easy to set up, too. The tricky part was trusting someone on the other end of the transaction without being able to see the stones and metals in person. Photo quality was great. The process from start to finish was great! Better than the first time I got a ring at a local jeweler's.”

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Posted 2 years ago

“The communications I had with the various individuals throughout the project were always very prompt, clear, and professional, and they were very willing to work with me to adapt the rings and help create them to what I desired. Also, I chose the expedited option and was able to get the ring in about a month from the start of the process with design planning, through getting the desired diamonds, and the making and shipping processes. All in all, quite happy with my experience with CustomMade, and I believe my girlfriend will be too when she becomes my fiancé.”

CustomMade.com 5 star review on 14th December 2021

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Posted 2 years ago

“I had a fantastic educational and service experience working with CustomMade for the first time. All of the consultants involved were extremely professional and courteous and incredibly responsive, even on weekends. Communication and timeliness is above average for this company. I was impressed with the design process and how they took my ideas and ran with it, producing a beautiful one-of-a-kind, custom ring. Coming back for the bands.”

CustomMade.com 5 star review on 13th December 2021

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Posted 2 years ago

“Hi my experience with custome made was one of excellence. I had the best time working with the team and getting exactly what i wanted. Tbey were very reposive and strived at delivering me the personal finish i was after will 100% use this company again for future jewlery!”

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Posted 2 years ago

“The custom made team worked with me through each stage of the ring making process. Working with the team was like collaborating with a friend on an art piece. We went back and forth discussing changes and clarifying my vision. They helped me with parts of ring making I didn’t know about and guided me to the best decisions for my case. They also managed to make and ship the ring within a month’s time. The ring came out beautifully and because we were connected throughout the entire process it was everything I wanted and more. The team was timely, knowledgeable, accessible, and respectful. The cost of my class ring with custom made fell into the average range of class rings. However, I now have a beautiful class ring that I feel comfortable wearing everyday (which was my goal because this college ordeal is so significant).”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,443 reviews