CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,429 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,429 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 22nd November 2024

Beverly Landrey

CustomMade.com 5 star review on 17th November 2024

Joseph Huffman

CustomMade.com 5 star review on 15th November 2024

Alexandru-Petrut Popa

CustomMade.com 5 star review on 14th November 2024

Anonymous

1437

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Experience throughout the entire process was great. I constantly interacted with the relevant team members holistically working to produce a fantastic ring. Everyone loves the ring ...EVERYONE. If anything it's caused an issue that we always get asked where did I get it etc. Couldn't be happier with the result and the team's work. Thank you, Oli.”

CustomMade.com 5 star review on 7th August 2024

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Posted 3 months ago

“We had a great experience with CustomMade. They were extremely patient with the design process, and were willing to incorporate any suggestions or feedback we had. All the members of the team we interacted with were quite responsive, never taking more than 48 hours to get back to our queries. When we expressed that we weren't fully satisfied with the finish of the initial product, they went back and re-did the finish. And the final product looked amazing!”

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Posted 3 months ago

“Flawless. All communication was prompt and concise. Every step of the process was thoroughly explained and updates delivered with reassuring regularity. I have no criticisms to offer about this experience start to finish.”

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Posted 3 months ago

“Very quick and helpful service! With a great team that keeps you updated and informed on the entire process from design to shipment. The ring turned out great!”

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Posted 3 months ago

“Great designers that work to ensure customer satisfaction no matter the project!”

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Posted 3 months ago

“They were very helpful & fast”

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Posted 3 months ago

“Very proffesional, helpsome and easy to discuss with. Will recomend for people who has similar wishes as me/my fiance had”

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Posted 3 months ago

“Every team member was caring and knowledgeable. They did everything exactly as we had asked! Absolutely wonderful to work with, and the ring was breathtaking!”

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Posted 3 months ago

“I had a great experience with CustomMade! They created an impressive ring that matched every request I gave. They were professional and were patient with the payment. If you're looking for an online jeweler that doesn't cost an arm and a leg for a great product, CustomMade is the way to go!”

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Posted 3 months ago

“I am very happy that I chose to go with custom made. I have even been telling friends and colleagues about the site and sharing that they truly enjoy collaborating with customers and making their one of a kind jewelry. I am so excited to present the ring I had made to my girlfriend. Thank you so much.”

CustomMade.com 5 star review on 3rd August 2024

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Posted 3 months ago

“I worked with an absolutely wonderful team that guided me every step of the way. They were extremely patient, helpful, and understanding on my limitations financially as a college student—and were still able to craft and design the ring of my dreams. I will forever be grateful.”

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Posted 3 months ago

“Awesome people to work with, everything went perfectly, beautiful work”

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Posted 3 months ago

“Amazing!! Don’t have the words to express how much I enjoyed working with you guys. From the excellent communication and flexibility to the nitty gritty details and breathtaking final product, Custom Made has made this a wonderful and exciting experience. 100% recommended!”

CustomMade.com 5 star review on 2nd August 2024

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Posted 3 months ago

“The team at Custom Made were an excellent help to turn a dream ring into an amazing reality. I provided descriptions and some reference images to what I wanted and the team help walk me through every possible option and explained each step. The final ring is amazing and well worth the price for the experience of making a one of a kind ring.”

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Posted 3 months ago

“This is Avery professional company. They stayed in communication from start to finished and they also made sure I was more than satisfied with my order. They also took their time explaining each step of the process and took my vision of how I wanted my ring to look and made it come to life. I definitely will recommend this company to anyone who is looking to get their jewelry customized.”

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Posted 3 months ago

“Throughout the entire experience working with them they always answered my questions super well. They were also able to bring my ideas to life with surprising effectiveness. The only thing I will say is that you may need to be able to make drawings of your own to share. It can be difficult both to explain what you want and for them to understand what you want without pictures for reference. This was not a problem for me because I was able to sketch out what I meant. My design was also a lot more detailed and specific than most of the other rings they have showcased in there site. It was an above and beyond experience working with CustomMade.”

CustomMade.com 5 star review on 1st August 2024

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Posted 3 months ago

“Top notch quality, Timing and Customer Service.”

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Posted 3 months ago

“You all are very kind and I love working with you, we made together a wedding ring for my bride and we also made together earrings and necklace, I loved all of them and my bride also loved it like nothing she ever seen it was so special I have no words to express the huge thanks for all the workers that helped me ❤️😁”

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Posted 3 months ago

“From start to finish, they were supportive and kept me informed at every step. I'm thrilled with the outcome of the ring; the service was exceptional, and the packaging was beautifully done. Opening the box felt like uncovering something truly special. This is already the second ring I've ordered from them, and each experience has been fantastic. As someone from Switzerland 🇨🇭, I have high standards, and they truly met them. I received a response within less than 16 hours, despite the time difference, which shows how much they care for their customers. While the country taxes can be high, the quality of the rings makes them worth every penny. It's simply perfect. I 100% recommend them!”

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Posted 3 months ago

“I am very pleased with the service provided by the team at CustomMade. They were able to provide support with any issues i had and adapted very well to my own requirement. The team were very quick to reply (considering the time differences) and provided me with updated sketches and 3d drawings within only a couple days. The entire process was very quick and the final product is of such a high standard. I couldnt have asked for more! Thanks to all the team that helped me, im sure my partner will love the ring as much as i do”

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Posted 3 months ago

CustomMade.com is rated 5.0 based on 3,429 reviews