CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,437 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,437 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

Beverly Landrey

1443

Anonymous

Anonymous // 01/01/2019

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“My experience with CustomMade was absolutely phenomenal. I am looking forward to working with their awesome team to create another awesome design.”

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Posted 1 year ago

“It was really great working with Custom Made. I had 3 separate rings made (the engagement and both bands) and all of them out did my expectations. They we’re easy to deal with, their websites and payment options were great, and they got the rings to me in a matter of only a few days which is a feat considering I live in Alaska so I’m used to waiting weeks for things to arrive. Anyway overall I’m super pleased with how it went and if I need another project done I’ll definitely get them to do it!”

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Posted 1 year ago

“The whole process was super smooth. Together we've found the perfect design, and the attention to detail in every part of the process was above my expectations. The piece turned out amazing! Highly recommend working with CustomMade.”

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Posted 1 year ago

“Service was great. Guided me through the entire process and kept me informed along the way from conception to delivery. Great company and superlative products.”

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Posted 1 year ago

“Extremely helpful and attentive!!”

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Posted 1 year ago

“The designers and experts were very clear and helpful throughout the whole process. They were flexible and understanding through each of my changes along the way, even the weeks of searching for just the right stone. I love the final result and being a part of the entire design and custom-made process made it all the more special!”

CustomMade.com 5 star review on 30th June 2023

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Posted 1 year ago

“I wasn't sure at first. But the steps to follow were clear and I had help along the way. They took a vision of what I wanted to give to my wife and made it happen. The 3d renderings for me sealed it.”

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Posted 1 year ago

“It was absolutely amazing.”

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Posted 1 year ago

“They helped me learn everything I needed to know to make a good decision and we’re transparent about the whole process. Best of all the product is quality craftmanship”

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Posted 1 year ago

“Custom Made has been a God send for my fiancé and I. We wanted a non traditional engagement/wedding ring set with some fairly specific design components. Our team met and exceeded our expectations at every step. I personally appreciated the exceptional communication through out the process. Simply an outstanding experience.”

CustomMade.com 5 star review on 29th June 2023

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Posted 1 year ago

“The process was awesome and everyone I interacted with at CustomMade was extremely helpful.”

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Posted 1 year ago

“I couldn’t be happier with my experience! Every concern was addressed, I was continuously updated on the process, I was able to review every step of the way in case changes needed to be made sure, and I approved the designs before it entered the final stages. The team I worked with was attentive, caring, and extremely helpful!”

CustomMade.com 5 star review on 28th June 2023

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Posted 1 year ago

“Extremely nice people, helped make the entire process simple, easy to understand, quick, and fun. I woukd recommend them to anyone who needs help getting a ring made and doesnt know what to get.”

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Posted 1 year ago

“My experience with CustomMade was flawless! They helped me find tune all the details I wanted and even inspired me with new drawings and ideas to bring my dream engagement ring to life! I haven't seen my ring just yet as my partner is hiding it from me, but he assures me it's everything I've ever wished for and that it's beyond perfect!”

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Posted 1 year ago

“The process was smooth and easy, customer service was great. Delivery went well, I was happy with every step of the process. I would use again (but hopefully don't have to!)”

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Posted 1 year ago

“Amazing communication and craftsmanship from beginning to end. Thank you for making a special piece for my husband's birthday present!”

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Posted 1 year ago

“Fantastic company. My ring was expertly made in a timely fashion. The staff were extremely helpful, excited about my project, and kept me up to date every step of way.”

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Posted 1 year ago

“I started on designing a ring I wanted a year ago. I had a bunch of different inspirations, and the team worked with me for months as I did various tweaks - with no pressure, no stress, all of that included with the deposit. And when we finally went through on purchase - it was fast! And easy. Constant communication and explanation all the way through. And the craftsmanship!!! Truly couldn't have had a better experience, and feel like this is the best possibly way to make something unique and special to your own needs. I would recommend custommade a hundered times over.”

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Posted 1 year ago

“NICE DETAILS”

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Posted 1 year ago

“Very good experience both times that I’ve used CustomMade! Everything has turned out exactly as I wanted and I couldn’t be happier with the customer support along the way. Really a great group of people and a company that I will continue to use!”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,437 reviews