CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,442 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 29th November 2024

1448

Anonymous

Anonymous // 01/01/2019

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“Had a custom engagement ring made exactly how I wanted it. The team is super helpful and really makes sure the design is what you want before buying it. Highly recommend.”

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Posted 2 years ago

“Custom Made helped me to create the most amazing ring for my mum’s 50th birthday. Every single step in the process was easy and the team made sure that everything was perfect and exactly to meet my spec. They were all extremely helpful and were there whenever I needed them. I can’t thank the Custom Made team enough for helping me with this project!”

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Posted 2 years ago

“The process was excellent and the necklace came out beautiful”

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Posted 2 years ago

“All I can say is wow this ring turned out perfect! My now fiancé hasn’t stopped staring this piece since the day she put it on. Not only was the ring exactly what I imagined but the people at CustomMade have made this such a stress free experience. They walked me through step by step until the ring was in my hands. I was skeptical buying a ring from a website at first but I couldn’t be happier with the finished product. Thank you.”

CustomMade.com 5 star review on 28th January 2022

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Posted 2 years ago

“Custommade was incredibly helpful and easy to work with. They made my mothers ring (signet ring) EXACTLY as I had imagined it and I couldn’t be more impressed and thankful for them! The detail and simplicity of it is beautiful!”

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Posted 2 years ago

“I had a really great experience with the entire team at Custom Made. From the first person to respond to my inquiry, throughout the entire design and build process, everyone was very responsive and the communication was significant. At no point did I feel like I was in the dark on where my ring was in the process. And of course, the finished piece was exactly what I was hoping it would be, although I already knew what it was going to look like from the detailed images I received during the design process. I can honestly say that I really couldn't be more pleased with the experience and would certainly recommend these folks for your next project.”

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Posted 2 years ago

“The team helped my vague idea come into place, they were quick to communicate with me and keep me updated. The signet ring turned out beautifully and my father loved it.”

CustomMade.com 5 star review on 27th January 2022

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Posted 2 years ago

“It was great they helped my design come to life.”

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Posted 2 years ago

“Great people doing great things, really try to help you bring your idea to life and willing to make changes and just work with their customers”

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Posted 2 years ago

“I wanted a ring to for my wife to commemorate the birth of our first child. I knew she would want something dainty but I also wanted to have our baby’s footprints engraved on the ring. I found CustomMade and asked how small they could make such a ring. They knocked it out of the park. The ring looks gorgeous and they made it even thinner than I thought they could! Not only that but the process along the way was so smooth. At every step they clearly communicated expectations and updates. I got 3D renderings and sample pictures. When it came time to ship I got the ring the next day! My wife loves the ring and I will definitely be using CustomMade in the future.”

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Posted 2 years ago

“I have designed both an engagement ring and wedding bands with CustomMade, and I have never walked away disappointed. The quality is astounding, and they have been very helpful and cooperative in every request I've made. I can't see myself designing jewelry with anyone else, as CustomMade puts in that little extra touch that elevates each piece into something truly special!”

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Posted 2 years ago

“This company was amazing to work with! Every step of the way the custom-made team strived to do absolutely everything they could to ensure I got exactly what I was looking for. I couldn't be happier with my purchase and just the overall process of creating my engagement ring with this company. If I ever need another piece for an anniversary or anything I know just where to go. 10/10 would recommend”

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Posted 2 years ago

“Awesome chain & pendant basically perfect”

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Posted 2 years ago

“Custommade was able to make exactly what I wanted from a picture I sent them. It was a 25th anniversary gift for my husband. He coaches basketball and we spent our silver anniversary at a basketball game so silver basketball cuff links were appropriate. He loved it! He took me to Napa before the season started, thankfully.”

CustomMade.com 5 star review on 26th January 2022

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Posted 2 years ago

“The entire team was VERY helpful in every aspect of the process from planning to metal and gem selection, concept design, 3-D rendering, all the way to finishing and photography. They were extremely accommodating to the timeframe I provided them, quick to respond and knowledgeable to answer any and all questions, and the price was reasonable as well. Overall 10/10 would recommend!”

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Posted 2 years ago

“My now fiancé was very specific about her ring desires, however, after many long nights searching I found there was no perfect fit. Well that is until I ran across CustomMade and decided to see what it was about, turns out that was the best decision I could’ve made as I was able to design and build everything on her wish list. The final product was flawless, exactly as I had set out to create. The process was so simple, they walk you through everything.”

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Posted 2 years ago

“I was looking for someplace to take on a very special project that is dear to my heart. I came across Custommade.com and I am so happy that I did I reached out to their team with the design I had in mind and they took up the challenge with no hesitation. They kept me informed throughout the whole process even a cool lesson on how the jewelry is made. The staff are friendly & professional when I received my ring I was amazed at the quality, level of detail, beauty and care they took to create this personal masterpiece. I will keep custommade.com in mind for any of my future projects. Thank you custommade.com Sean”

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Posted 2 years ago

“Best experience ever. Knew I wanted to find something unique when I started ring hunting, but had no idea there was an option like custommade. I was able to create a one of a kind ring with a great team for a really fair price. Will be using again for rings in the future, and recommend wholly.”

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Posted 2 years ago

“My husband and I designed a ring and CustomMade helped to bring it to life. I will forever be grateful for their amazing group of crafters and their stellar customer service.”

CustomMade.com 5 star review on 24th January 2022

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Posted 2 years ago

“Everyone I spoke to was super patient, attentive to my input, and friendly. I couldn't think of another project that I have spent so much on myself, where I have been treated with so much respect.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,442 reviews