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CustomMade.com Reviews

5.0 Rating 3,578 Reviews
99 %
of reviewers recommend CustomMade.com
5.0
Based on 3,578 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
2 - 3 Hours
Customer Service
5 out of 5
Read CustomMade.com Reviews

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 21st February 2025
Oliver Blay
CustomMade.com 5 star review on 21st February 2025
Aiden Weddle
CustomMade.com 5 star review on 20th February 2025
Johann Getferdt
CustomMade.com 5 star review on 13th February 2025
Brennan Patrick
CustomMade.com 5 star review on 13th February 2025
Ky Vo
CustomMade.com 5 star review on 13th February 2025
Andrew Neault
CustomMade.com 5 star review on 10th February 2025
Daniel Fugit
1521
Anonymous
Anonymous  // 01/01/2019
A great company to make whatever piece of jewelry that you want come to life. I enjoyed making the 3 rings with them and I appreciate the customer service and quality of work. I would use custommade over some random or name brand jewelry company. Custommade brings your thoughts to life.
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Posted 3 weeks ago
CustomMade was absolutely wonderful to deal with and super understanding with my difficult schedule and I would highly recommend them
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Posted 3 weeks ago
My partner and I were thrilled to work with your team on a custom-made engagement band and appreciated the attention to detail during the design process. Unfortunately, we encountered an issue when the custom-cut gem turned out larger than expected, leading to the creation of a completely different ring shape from what we had originally signed off on. This resulted in a nearly three-month delay. Thankfully, my partner had already proposed with another ring, so we didn’t have to wait to celebrate our engagement while the issue was resolved. We were grateful that your team acknowledged the error, expedited the process, and kept us updated every step of the way. The final ring exceeded our expectations, and we truly appreciated the care and presentation of the finished piece. Thank you for your dedication to making this right!
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Posted 3 weeks ago
I fell in love with a super cheap $5 ring. I looked around and found CustomMade to make the ring using platinum and a sapphire. They did amazing work, they took the picture of the ring and added some beautiful flourishes to the band. It is absolutely perfect, and I love my new statement piece. They were able to clean up the design and give me the perfect fit. 10 out of 10.
CustomMade.com 5 star review on 25th January 2025 CustomMade.com 5 star review on 25th January 2025
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Posted 3 weeks ago
Fantastic ability to customise and bring your ideas to life. I imported to the UK as I couldn't find anywhere with the ability to do the ring the way I wanted in the UK. Clear set stages with clear communication that never made me feel out the loop.
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Posted 3 weeks ago
This was my first time buying a ring. I was nervous, but Custome Made was there every step of the way. They made me feel so comfortable and confident with the design. The shipping was fast. The process of everything was very neat and exciting. The ring was perfect. My fiancé is so excited and blown away by how beautiful and meaningful the ring is. Highly recommend.
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Posted 4 weeks ago
The experience with CustomMade has been a very pleasing one. From the get go they were very patient throughout the process, giving their expertise when making decisions, while ensuring that my vision is coming to fruition. Even though there were a lot of design changes and waiting periods before moving forward, they were always willing to help and guide me along. The quality of the ring is up to standard, having very competitive prices and good craftsmanship. Together with the presentation it gives you an unforgettable feeling when opening the package. The drawback was shipping to Europe as there would have been a lot of taxes and custom delays. For anyone that is looking into making a custom piece and doesn’t have ideas on where to start, they provide a very good and easily accessible service. Thank you CustomMade for your work and effort in making this happen!
CustomMade.com 5 star review on 24th January 2025 CustomMade.com 5 star review on 24th January 2025
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Posted 4 weeks ago
Absolutely wonderful experience. A whole team of people assisted in then entire process and the products were above and beyond expectation! We are thrilled with the responsiveness, punctuality, customer service and everything.
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Posted 4 weeks ago
Everyone I worked with was super nice and helpful. They were amazing to work with.
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Posted 4 weeks ago
I absolutely loved my experience with CustomMade. The whole team was very supportive and helpful. They really made the whole process easy and exciting. The ring is exactly what we wanted and it's of great quality. Would highly recommend
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Posted 1 month ago
Custommade is amazing!! I had a very custom and specific ideas in mind. Worked with them through many iterations to perfect my design. They were very helpful and patient and would provide advice when needed to make the ring more sturdy and get the perfect look I want at the same time. 100% recommended.
CustomMade.com 5 star review on 19th January 2025 CustomMade.com 5 star review on 19th January 2025
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Posted 1 month ago
I will definitely use this company again. They exceeded my expectations. They worked with me through the design process and helped me determine the best wedding ring for my husband. The ring is perfect and exactly what I envisioned.
CustomMade.com 5 star review on 19th January 2025 CustomMade.com 5 star review on 19th January 2025 CustomMade.com 5 star review on 19th January 2025 CustomMade.com 5 star review on 19th January 2025
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Posted 1 month ago
Emily was extremely helpful and informative throughout the entire process.
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Posted 1 month ago
Ring turned out great engraving could have been more prominent
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Posted 1 month ago
An enjoyable experiance thru all stages from design to delivery. Amazing gift for my grandson who turned 18. A ring that he will have forever.
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Posted 1 month ago
Customer service is amazing the team is very responsive and catered to all my requirements, the item looks just as I hoped and delivery time was met even as they had to ship to the UK (import charges to UK are quite expensive so bear this in mind) However I would definitely return to more pieces in the future.
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Posted 1 month ago
Amazing attention to detail, constant communication and verification, and wonderful support and assistance at every level of every step along the way! It never felt as though I was being pushed to make a choice on anything at any time, and there was no judgement on any aspect or choice at any time. The entire team was very friendly, welcoming, and understanding and even got my items done ahead of schedule and delivered earlier than expected which was a very pleasant surprise!
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Posted 1 month ago
I had a great experience with Custom Made, they answered all my questions and walked me through the process in a very timely manner. The variety they offer is abundant and I was impressed by the designs they offered after filling out the preferences. My significant other I believe will love the ring and I can’t wait for her to see it.
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Posted 1 month ago
So glad I found custom made for my custom ring order. They were very friendly and easy to deal with from start to finish. I requested a couple of edits and they sent me drafts to review quickly. Shipping was quick and came in a nice fancy box as well. Overall, super happy with the final product and will definitely be wearing it lots!
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Posted 1 month ago
Very easy to work with, very helpful, and worked hard to make my dream come true for my ring. Would 100% work with them again and again
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Posted 1 month ago
CustomMade.com is rated 5.0 based on 3,578 reviews