CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,715 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,715 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 19th April 2025

Susan Marron

Noah Block

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish the process has been amazing with the team, every member of the custom made team I came into contact with was knowledgeable, helpful and really friendly! I cannot thank them all enough. They have designed the ring exactly to the way I wanted and I couldn't be happier with the result. They delivered it in record time with a lovely box, and some helpful instructions for popping the question. If you are unsure on what to do and have an ideas of what you'd like in a ring, custom made is for you!”

Helpful Report

Posted 2 weeks ago

“The whole process was super simple. I needed some help designing my ring, and the employee assigned to me (Ryn) was extremely helpful. I gave her a pinterest board with some things that my girlfriend liked, and then she helped me design the perfect ring. The whole time, communication was quick, the pricing was very reasonable and transparent (ended up being cheaper than if I got the same ring from a standard jeweler), and I always felt in control of the project. Thanks, CustomMade!”

Helpful Report

Posted 2 weeks ago

“I had my wife's engagement ring/wedding band designed by Custom Made along with a matching necklace and earring set for our one year anniversary. They did an amazing job, the quality of the pieces are stellar and the customer service was kind and prompt on both projects. 100% recommend Custom Made for anyone looking to have jewelry made for any special occasion.”

CustomMade.com 5 star review on 4th April 2025

Helpful Report

Posted 2 weeks ago

“We ordered a signet ring for college graduation & the team worked closely with us to make it perfect!”

Helpful Report

Posted 2 weeks ago

“The process or I should better say the adventure creating a ring for my wife was so fulfilling. Custom Made definitely makes sure that everything is to my liking with the greatest of humility and patience. They really do everything they can to make sure I feel I was leading the design while making it wonderful and fun. I never felt rushed or pushed. The end result ended up looking exactly like I wanted. I also love the new boxes they coming in. It looks so lovely. Thank you everyone in Custom Made for an amazing experience and result.”

Helpful Report

Posted 2 weeks ago

“Highly recommend. Custom Made was very quick and very efficient with the process. The ring is exactly what I wanted if not more. My now Fiancé LOVES her ring.”

Helpful Report

Posted 2 weeks ago

“The ring came out perfect and my now fiance loved it. The team was really awesome to work with. Very informative and relatively cheap as well. Would recommend them again :)”

Helpful Report

Posted 2 weeks ago

“This was one of the easiest and stress free experience I have ever had while making a purchase. This team was with me the entire time to be sure we created the perfect ring. When i received the ring I was speechless. The ring was perfect. I could not have chosen a better company to create the perfect ring. Thank you so much! My proposal was an absolute success!”

Helpful Report

Posted 2 weeks ago

“After wearing beautiful wedding rings for 34 years and wearing nothing on my right hand from a divorce 20 years, I decided to purchase and design my own engagement ring. As to marry myself, wonderfully exciting. Custom made has gone beyond and above expectations. I loved getting to choose a natural gemstone opposed to a lab created. Thank you”

Helpful Report

Posted 2 weeks ago

“Very helpful team for a clueless customer like me They were great. I've never bought jewelry for my wife before but I took a photo of something that I found on TV and they walked me through the process. They were patient as I was going back and forth between design options. They also helped me make decisions that I wasn't sure about like which type of gold, how long a chain, etc. They were also very responsive, writing me back within a day or even just hours. In the end, I paid and got the necklace. It was all straightforward, even for an amateur like me!”

CustomMade.com 5 star review on 2nd April 2025

Helpful Report

Posted 2 weeks ago

“Really a great experience. Get response rate. Fast shipping. I had a hard deadline and CustomMade put me at ease and made sure it was here on time and in perfect shape.”

Helpful Report

Posted 2 weeks ago

“Can't praise this company enough. I got 3 rings from Custommade. 1 engagement ring and 2 wedding bands. The staff at Custommade kept me updated on the production of the ring from making the ring to it getting on m doorstep. They helped me pick out stones, ring metal, and anything else to make sure I had the ring I would fall in love with. This company doesn't ghost you or leave you hanging about information, tracking, etc. Custommade made sure I was pleased with the ring before they shipped it to me. Again, I can't thank/ praise them enough. Thank you so much custom-made.”

Helpful Report

Posted 2 weeks ago

“Good communication and service. Recieved all the help I needed, and they managed to create an engagement ring and a wedding band exactly like I had envisioned them.”

Helpful Report

Posted 2 weeks ago

“The process was streamline and my requests were understood. I never felt like my issues were trivial. We had some issues with UPS but it was not customs fault. The only request I would make is the ability to pick your shipping company. < I didn't ask if this was a option > if it is make this a 5 star review”

Helpful Report

Posted 2 weeks ago

“CustomMade not only made the ring beautifully but they listened to what I asked and made all the changes to it that I wanted I love the product and would recommend them to anyone in need.”

Helpful Report

Posted 2 weeks ago

“It was a super simple process and fast with a great design team. Loved the experience with this company. Bonus mention: the ring fit perfectly”

Helpful Report

Posted 3 weeks ago

“I had a great time choosing the custom ring for my engagement here. Every little detail came out so perfect and I was able to approve every change. Even when we ran into a hiccup when the center stone broke Emily helped me pick a new one asap and the engagement couldn’t have gone better! Thank you CM!”

CustomMade.com 5 star review on 28th March 2025

Helpful Report

Posted 3 weeks ago

“Great response time, helped me plan for the type of stone I wanted (really wanted opal), easy process, and the final design was just gorgeous.”

Helpful Report

Posted 3 weeks ago

“The CustomMade team helped me design a ring that both i and my fiance love, from start to finish. They kept me well within budget, and helped me create an absolutely gorgeous ring.”

CustomMade.com 5 star review on 27th March 2025

Helpful Report

Posted 3 weeks ago

“From vision to ring in hand, Custom Made was very professional, commuicative, and supportive in heling my thoughts come to life. Everyone responded in a timely fashion and produced a ring I absolutely love!”

Helpful Report

Posted 3 weeks ago

CustomMade.com is rated 5.0 based on 3,715 reviews