CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,722 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,722 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 20th April 2025

1591

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the whole experience. They really listen to what you want, and guide you through the whole process. Definitely recommend”

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Posted 10 months ago

“Everything from talking about the initial piece to receiving it & seeing it turned out was amazing. I knew very little about things such as jewelry, stones, materials, ect, but everyone I talked to did an amazing job at being patient and explaining things to me. The ring I got in the end blew me and, everyone else I have shown so far, away with how it came out. The pricing was not bad at all either & the entire team did an amazing job at communicating everything that's being charged & how much it costs. Even when they forgot to include a price for a detail I wanted for my ring, they communicated that with me & ending up covering the cost since it was not mentioned. Overall I am very happy with the entire experience & highly recommend using custommade for anyone who is looking at getting high quality custom made jewelry. :)”

CustomMade.com 5 star review on 21st June 2024

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Posted 10 months ago

“Had an amazing experience, every step of the way was a journey and it was a very special ring we made. I couldn’t recommend this company more.”

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Posted 10 months ago

“I can’t believe how easy it was to design my finances ring of her dreams. I couldn’t find anything online that fit her requests for a ring and when I found custom made and did my consult I knew this is where I was going to purchase from. Everyone was so helpful, when I didn’t love an aspect of it, they changed it. I highly recommend them.”

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Posted 10 months ago

“This was probably the best experience I’ve had with an online purchase. I’m not the type to open a review and type about how amazing your team did. It definitely takes time, but is worth it in the end of the process. Worth every cent I put into this special piece of jewelry.”

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Posted 10 months ago

“Very pleasant experience. They listened to my request’s and deliver a beautiful piece.”

CustomMade.com 5 star review on 20th June 2024

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Posted 10 months ago

“It was a great experience from start to finish. Custom made crew was awesome and kept me informed at all time during the process. End result was a beautiful ring that fits and feels great . Thank you all that worked on my project I have already told friends and family about you guys . Thank you”

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Posted 10 months ago

“Custom Made is a lifesaver. I had spent months trying to find the perfect ring and going on so-called "custom ring" websites. The only thing custom about them was the size of the ring. Then I found Custom Made and my dreams came true. I was able to 100% design the ring for my now fiance. Everything was so simple and easy! The communication was constant and consistent. I would always get a reply by the end of the day. Although the ring was a very reasonable price, I unfortunately had some finanical issues during that year. The people at Custom Made were paitent and understanding and never rushed me to make a payment. My favorite part about the process was knowing how the ring was made and the different processes they were using. It was delightful and enlightening. When the box came is was absolutely stunning. It came with a cute little kit with everything I could possible need for the proposal. Custom Made continuously went above and beyond every step the process.”

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Posted 10 months ago

“I came into this process skeptical until the end. Yes they were very responsive and did their job very well. From the drawings to constant communication and updates. I was still worried that it was a scam. But in the end I did receive the actual ring that I helped design with the custom made team. I am very happy with this ring and I can't believe my vision has actually came to life. Thank you CustomMade for our ring. Eric”

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Posted 10 months ago

“I came across Custom Made while doing research for a custom jewelry store for an engagement ring. The team at Custom Made went way beyond my expectations! Everyone on the team was professional and very knowledgeable, all the way from the beginning design phase to the final product. At every step, the team gives you complete control over every decision, and are not satisfied until you are. The engagement ring came out PERFECTLY and was exactly what I had envisioned from the start. I cannot recommend Custom Made enough. 5 stars in EVERY single way!”

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Posted 10 months ago

“I can honestly say that we had the best experience designing my fiancés wedding ring. We originally started out with everything being in his name so he could communicate his direct design requests, but we were able to transition it over mid design in order for me to incorporate a special surprise for him without issue or complications. Every person every step of the way was an absolute pleasure to work with and I highly recommend this process for anyone who truly wants a one of kind experience and piece of jewelry.”

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Posted 10 months ago

“Really awesome company to say the least!! The engagement ring and wedding band was everything I could’ve asked for and more! Also, the packaging is very thoughtful and made me almost as happy as the rings. If you’re hesitant about working with this company don’t be. They’re amazing and I’m sure I’ll be doing business with them again in the future!! Thanks CustomMade!!”

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Posted 10 months ago

“I was well cared for while working with the team, and they were very accommodating to my circumstances: communicating in short, brisk bursts, at all hours and from various time zones, in support of a highly compressed schedule. They helped me rapidly iterate on my ideas, providing variants to choose from and drilling down on the details I preferred, before ultimately delivering exactly what I had hoped for at a truly breakneck pace. Two critiques that I would lay are that the gem expert seemed oddly determined to find me a 3ct stone, when I had specified 1.7-2.7cts as my preferred range (though we ultimately found a perfect 2.26ct stone), and that the photography of yellow gold on a yellow background makes for a muddier aesthetic that makes seeing the details more difficult (though I'm sure they would have reshot if I had asked, my time constraints prevented such a request). Besides these genuinely minor nitpicks, I am extraordinarily happy with their work and would recommend them to anyone who wishes to have a quality custom ring made.”

CustomMade.com 5 star review on 17th June 2024

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Posted 10 months ago

“Excellent customer service, very easy and fast to get the desighn just right!”

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Posted 10 months ago

“Walked through all the steps in selecting the stone the gold the price. I was updated on every step going forward from negative to positive casts. It was delivered quickly and in a cute box with a memo card for your proposal. everything you need thank you so much”

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Posted 10 months ago

“Excellent service.”

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Posted 10 months ago

“These guys are so patient and kind and really care about making the things you really want. I couldn't be more happy with the end results”

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Posted 10 months ago

“I know getting a ring online is scary. Rest assured with to crew at Custom Made your in good hands. They can design you the ring that you dream about down to every detail. They have a very supportive staff that are happy to assist you in the journey to create your dream ring. They lay everything out and tell you about every step and the processes that your design and ring go through to come out the way you like it. Wouldn’t recommend another company.”

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Posted 10 months ago

“I love Custom made ! At first I was skeptical because of how hard it is to find reviews on them but I’m in the military and one of my buddies recommended Custom made and I have completely no regrets ! They were so patient and knowledgeable and executed everything I have asked for with quality. I thank you guys so much !”

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Posted 10 months ago

“Absolutely love the final product. Team was very responsive and helpful throughout the whole process! And the ring came out better than amazing! Thank you all again for making my moment that much more special”

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Posted 10 months ago

CustomMade.com is rated 5.0 based on 3,722 reviews