CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,722 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,722 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 20th April 2025

1591

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m super happy with the custom-made pendant. It turned out exactly how I hoped it would. The service was exceptional throughout the whole process. They communicated clearly throughout every step, and no question was too much. If you want affordable custom-made jewelry, you should check CustomMade.”

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Posted 9 months ago

“Thank you so much to CustomMade! I have been so, so impressed by this entire process from start to finish. The entire team at CustomMade helped me to create my dream engagement ring. Throughout the entire process, I received patience, thoughtfulness, and positivity. I asked many questions throughout the process, and requested several edits/changes to the renditions of the ring. The CustomMade team guided me through each step with timely, proactive and detailed answers, ideas and feedback. I had very high expectations for this process and the CustomMade team exceeded my expectations every step of the way. I am so grateful that I found CustomMade and chose to work with this team! The ring came out absolutely perfectly and I cannot wait to share it with my partner. I will recommend CustomMade to anyone and everyone, and I will certainly be a return customer. Thank you!!!”

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Posted 9 months ago

“Custom Made did a fantastic job with my ring. They took a central stone from a gemcutter of my choice, designed a beautiful ring around it based on inspiration ideas I sent them, and allowed me to have tons of say as we went through several rounds of redesign based on my input. The result is an insanely beautiful ring that perfectly fits my Fiancee's personality. Everybody we've talked to, including my extremely traditional and particular grandmother who I thought certainly would comment on it not being diamond, has loved the ring. Will likely use the service again for wedding bands.”

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Posted 9 months ago

“The CustomMade team were incredibly professional and patient throughout and helped me realise the ring my partner absolutely adores. Whilst like many I had my reservations at first, any doubts were quickly forgotten after the initial stages of consultation. I was blown away with the care and understanding of the design team which gave me confidence that the final product would be everything I hoped for. After the project was completed, international delivery was quick arriving within 7 business days. The mini care package provided was a nice touch however I was much more focused on how fantastic the ring looked in person. Could not be happier. Highly recommend going through CustomMade for your engagement ring needs!”

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Posted 9 months ago

“The whole team went above and beyond to work with me on a customized pinky ring. Each lead from the jewelry consultant, design lead and production lead kept me informed on each part of the process and estimated time each would take. Even though there was a slight issue in the production process, I was provided the update immediately and had a new estimated date of completion right away. Quality work, effective communication, and top notch customer service! Highly recommend!”

CustomMade.com 5 star review on 10th July 2024

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Posted 9 months ago

“Great service. Great Product”

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Posted 9 months ago

“Communication was very smooth. I was given many different options as well as visual representation of what to expect based on my choices. I was able to make choices based on my budget which was really nice. The entire process was very fast. They told me some times it could take months to work out a good design, but they worked so fast that my order got here BEFORE the date I really wanted it by! All team members were very clear and made sure to confirm everything before having me pay. I will definitely recommend custom made to anyone I meet looking for something they can make.”

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Posted 9 months ago

“I'm sorry to say that I can no longer in good faith recommend anyone purchase jewelry via CustomMade - something has drastically changed, ?new personnel, without apparently as much training or passion or interest in the job at hand or desire to provide exemplary or even just okay customer service. I'd previously purchased 2 rings and had an absolutely fantastic experience, the rings were unique and there was a lot of care taken by and interest from folks like Czarina and Rosebud. More recently, with my 3rd ring, I've run into problems. In the past, missives to and from staff were extremely timely and re-sizing plans made with ease with appropriate UPS mailing labels provided without any issue. Please find below my last email to CustomMade staff - I received a reply stating that it would be escalated to someone and I would hear back by Tuesday (i.e.., today - I have received no response and don't feel certain that I will, which is very disappointing/baffled based on the stellar past experiences I had). "So I just tried again at another UPS store- was told same thing:/ they said the label I have doesn’t cover any packaging in which the ring would be shipped in. I’m afraid I’ve wasted a lot of time now printing and reprinting the mailing label I received and visiting different UPS stores. Am I not able to have the ring re-sized for free like with the other rings I purchased from CustomMade? Very disappointing if so! Was definitely a big reason why I’ve continued to be a customer. - Please feel free to forward this email chain to managing personnel- I just can’t believe how much more difficult and cumbersome the resizing process has been this 3rd time around (again had no difficulty whatsoever the other times), again super disappointing and an utter timewaster. I live in the city and have sat through traffic to try UPS stores in both Chicago and surrounding suburbs. Not sure what else I can do."”

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Posted 9 months ago

“The whole team was great and made my thoughts turn into reality. Great and reliable company, use them and thank me later :)”

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Posted 9 months ago

“CustomMade was wonderful to work with. From listening to all of the input I had, to making sure that me and my girlfriend would be super happy with the final product, they made the whole process really easy and I was able to get exactly what I was looking for. They were super kind and made a wonderful product that I am so happy about!”

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Posted 9 months ago

“The team was extremely helpful. I was skeptical about using a completely online service for my ring. However, they checked in several times through every step of the process. This made me feel much more comfortable.”

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Posted 9 months ago

“CustomMade went above and beyond to ensure my satisfaction and I'm so glad I chose them for my project!”

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Posted 9 months ago

“This was my first time purchasing a ring like this-I had no idea what I was really even looking for and the team from Custom Made made the process very simple and easy and helped me along the way providing many different options. Great company-very happy with the end result!”

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Posted 9 months ago

“Awesome! Everyone responded in a timely manner and there was a lot of professionalism and patience, listening to every detail you have to give. From the ring design of my girlfriend to the real ring, omg spectacular, I definitely recommend CustomMade. Happy with the end product of the ring. I cannot wait to propose!”

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Posted 9 months ago

“The design process was really smooth. All representatives were very attentive and communication with them was very efficient. The team was very willing to give life to the ring idea that I had in mind. Overall, they guided me on every step of the way and delivered on every change and details that I requested. They mean it when they say they will keep working on it until you are 100% happy with the design. In all, I loved the personalized process they offered and I am extremely happy with my piece. The final ring in person was a perfect match to the design renderings we agreed. Outstanding service.”

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Posted 9 months ago

“My inability to find what I had in mind led me to CM in the first place. And while it may be true that it easier to buy out of the Jeweler's display case, nothing compares to the distinction of having a completely unique, "made-for-you" piece. As I was very specific regarding what I wanted, I was impressed with the extraordinary patience and attention to design detail as well as the subsequent follow up from production. In the end, I opened the package from CM to find that they had captured my vision exactly.”

CustomMade.com 5 star review on 7th July 2024

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Posted 9 months ago

“Working with the CustomMade staff was amazing! I wanted to create the perfect ring to ask the woman of my dreams to marry me but i had no idea what that ring looked like. They made it super easy to communicate with them and to tweak the design until i was happy with it, no matter how many changes it took! They were professional, personable, punctual and made me feel like they cared if i liked the ring! The process was easy to understand and all i had to do was design it online and wait for it to be shipped! For a custom project the pricing is way better than i have been quoted anywhere else! I will 100% be using CustomMade for our wedding bands in the future!”

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Posted 9 months ago

“I am very pleased with my ring. I had already had my crest design so it made the begining process very easy. The speed at which the company designed the ring and had it to finished product was very quick. It is a high quality ring with a very nice look to the design and overall product. The face is a little smaller that what I was hoping for but I guess the ring could only be so big. The price of the ring was a little expensive but if you compare it to a high quality wedding ring set it is cheap in comparison. Overall very happy with my experience and my final ring. Thank you for the great support and high quality ring.”

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Posted 9 months ago

“Working with Custom Made was excellent throughout the entire process. I was a little hesitant to entrust my ring purchase entirely online but the Custom Made team worked with me through every step of the process to ensure that I understood each step and was happy with the results. From the initial conceptual renderings through the final design, I was impressed with the team’s thoroughness and attention to detail. In the end, the ring was perfect - exactly what I was hoping for and most importantly, my new fiancé’ loved it! Thank you to the whole Custom Made team for helping make this possible!”

CustomMade.com 5 star review on 6th July 2024

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Posted 9 months ago

“My previous and current design projects came out just as I imagined, maybe even better than my expectations. ❤️ Thank you for breathing life into my precious design with your amazing craftsmanship. ~ Navi.”

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Posted 9 months ago

CustomMade.com is rated 5.0 based on 3,722 reviews