CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,432 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,432 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

Beverly Landrey

1443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb customer service. It was fun to follow the crafting process. CustomMade and team are attentive to one’s needs and work diligently to ensure the jewelry piece is as you want it. 100% recommended. I’ll be considering going through them again for other pieces. The engagement ring for my future wife is wonderful.”

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Posted 7 months ago

“Fantastic experience. Great team of knowledgeable people walked me through every step of the process. Kept me thoroughly updated as my project moved forward. Most importantly my now fiance was extremely happy and loved the design. 11 out of 10.”

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Posted 7 months ago

“The team at Custom Made, made my entire customized experience so easy. The team was very timely and kept me in the loop about any changes and updates. The team’s designer Mher did a fantastic job on drawing and creating 3D renderings of the design I had in mind for my fiancé’s wedding band. I couldn’t have asked for better service. If you’re searching for great customer service and a company that can bring your design to life, look no further than Custom Made.”

CustomMade.com 5 star review on 7th April 2024

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Posted 7 months ago

“I’ve now had my wedding rings and engagement ring made by CustomMade and both experiences were great! Amazing communication and they brought our designs to life! Thanks so much”

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Posted 7 months ago

“Fantastic experience from start to finish!”

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Posted 7 months ago

“Worked with me on everything from crafting to delivery times, I would recommend them over a lot of companies, my wife has a solely unique piece just to herself.”

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Posted 7 months ago

“This company truly is amazing. They were extremely accommodating and helpful. The design lead Eula was amazing and I was thoroughly impressed with the ring we settled on. 6/5 stars, cannot recommend this business enough. Amazing work.”

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Posted 7 months ago

“The response time to all my questions was extremely quick, most of the time it was within the same day. Unless of course they were looking for pieces of the puzzle we were building, then it could take a day or two. But they were always swift to tell me they were on it and that they'd get back to me. Great customer service and they care about what you want the whole way. I had questions down to the ship date and they didn't hesitate to hold up shipping to make sure that the piece passed my inspection on every aspect before shipping it. 10/10 will definitely use again.”

CustomMade.com 5 star review on 6th April 2024

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Posted 7 months ago

“Really easy and fun process to make a custom bridal set for my fiancé. Would do again if I could”

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Posted 7 months ago

“I was totally satisfied with the experience I had. I was able to give details about my now fiancé and the team came up with the perfect ring options. With their support I was able to have the perfectly unique ring that my fiancé absolutely loves. Plus they worked with me on my timeline of getting all paid in parts. There was no pressure of feeling like I'd loose the project by paying at my pace. Highly recommend especially if you have a girl whoe likes unique.”

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Posted 7 months ago

“Best experience I have ever had with a jeweler. There is no better way to customize a ring for that special day.”

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Posted 7 months ago

“my experience was amazing! my design lead listened to all my requests and this company is very legit!! i'm so happy with the outcome and my girlfriend loved the necklace so much”

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Posted 7 months ago

“I m going to propose at the end of this month . Custommade has given me the confidence I needed and the personal ring to match to pop the question. Thank you guys for your hard work and answering every question I had”

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Posted 7 months ago

“Working with Custom Made was a great experience! The staff was helpful, I restarted my ring twice and was never meet with resistance, just friendly and knowledgeable staff. I LOVED that they helped me stay in budget and made recommendations that showed a range of options. I hope I wont need the service again but I will be recommending them to all my friends”

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Posted 7 months ago

“Fantastic team that was with me every step of the way. They made sure to let me know what was happening with the jewelry during the process from idea to creation.”

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Posted 7 months ago

“You guys are absolutely amazing! From the first time I sent a message to you guys to having my pieces sent out, the process has been so easy and stress free. I love how you were able to help me not only find the perfect piece and tailor it for my fiance, but you also helped me figure out some ways to propose to her and other things as well.”

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Posted 7 months ago

“I've used CustomMade on a few occasions and have been pleased with the results each time. They are very personable and a joy to work with. As someone who doesn't know a lot about what goes into designing a ring, they make the entire processes easy and helped me make informed decisions along the way.”

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Posted 7 months ago

“Awesome service! everyone was great to work with, and I felt my suggestions were taken seriously throughout the process, the ring came out perfect!”

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Posted 7 months ago

“Great team. Easy to work with. Finaldesign came out amazing as did the physical ring.”

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Posted 7 months ago

“We got both my wedding ring and his. They are as expected, perfectly made. We will definitely use custom made again in the future.”

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Posted 7 months ago

CustomMade.com is rated 5.0 based on 3,432 reviews