CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,720 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,720 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 20th April 2025

1591

Anonymous

Anonymous // 01/01/2019

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“When I first came across CustomMade, I was searching for a very specific stone with no clear concept in mind. With the help of the CustomMade team, I was able to take this unique stone and combine it with my partner’s specific tastes to create a truly beautiful and amazing ring. The production quality was unrivaled, and I received some of the best customer service throughout the process and an amazing presentation. It was truly a pleasure working on this project with CustomMade, and I would recommend them to anyone looking to make such a significant commitment.”

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Posted 6 months ago

“A premium experience, from designing the piece all the way to production everyone is very friendly and transparent”

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Posted 6 months ago

“I had an amazing experience with Custom Made. I’m glad I found them. The communication was excellent. The design process was easy and responsive. I now have a ring that I would happily pass down for generations. This ring was to celebrate 10 years of ordination as a Catholic Deacon. Awesome job!”

CustomMade.com 5 star review on 3rd October 2024

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Posted 6 months ago

“Custom made was a pleasure to do business with. They were very good at communicating with me thru the entire process. Their design team did an excellent job taking my several ideas and combining them into a beautiful wedding set for my soon to be bride. I am very happy with the experience as a whole and will use them again for my custom jewelry needs.”

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Posted 6 months ago

“Amazing work with an amazing team, very happy with the product, it's exactly what I hoped for.”

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Posted 6 months ago

“I had an amazing experience working with the people who assisted me with the make & design of my ring for my partner. I plan to propose in November & have shown the ring to a few of our loved ones. They all think that she’ll love the ring. ❤️ I’m both excited & nervous to see her reaction to the ring, but with everything she wanted being accommodated, I’m also sure she’ll love it! Thank you again, everyone! Will definitely recommend this site to everyone I know!”

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Posted 6 months ago

“This was my second time working with CustomMade and just like the first, it was a pleasure. Everyone is very helpful and the rings are stunning.”

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Posted 6 months ago

“Honestly an easy system to get what I was after and your team are incredibly kind and helpful”

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Posted 6 months ago

“The Process was easy and the person assigned to helping me was very easy to work with and very knowledgeable.”

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Posted 6 months ago

“You guys have been great!”

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Posted 6 months ago

“Very patient, polite and proactive staff, and the ring was extremely close to the design we were looking for despite many manufacturing challenges. I am extremely happy with the results and would totally recommend !!”

CustomMade.com 5 star review on 29th September 2024

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Posted 6 months ago

“Great people to work with, they take care of you and make sure you are happy with it, I highly recommend them. It is a great way to keep things hidden from your significant other.”

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Posted 6 months ago

“This is my 3rd ring made, i will always use CustomMade for all my jewelry pieces being made excellent customer service excellent up to date on everything through the whole process”

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Posted 6 months ago

“I recently had the pleasure of working with Custom Made to design a bridal set of rings, and I couldn’t be happier with the outcome. The design process took a couple of attempts to get just right, and the 3D mock-up needed one round of edits to perfectly match my preferences. Despite these adjustments, the team was incredibly patient and attentive throughout. One of the standout aspects of my experience was their dedication to finding the perfect center stone. I had a specific stone in mind that wasn’t listed on their website, but they went above and beyond to source it from their gem distributors. This level of commitment truly impressed me. Overall, the experience was fantastic. The individuals I worked with were very helpful, and the final rings turned out amazing—better than I had ever expected. I would give Custom Made a 10 out of 10 and highly recommend them to anyone looking for a custom-made ring.”

CustomMade.com 5 star review on 28th September 2024

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Posted 6 months ago

“The professionals you work with are very helpful and supportive in helping you achieve your desired outcome so long as it is within the realm of possibility. The process is also quick and efficient. The only con to this process is that it was somewhat difficult to communicate changes to the design as part of the design process, but the final product was even better than expected.”

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Posted 6 months ago

“Using CustomeMade was an extremly convinent and easy process. Every representative that I comunicated with throughout the process of making my engagement ring was very polite, respectful, and helpful. I was initally concerned with how expensive the ring would be as i was on a tight budget. However I knew that I did not want to get a genaric ring for the woman who is now my fiance. (she said yes) This cocern soon washed away however as there was no charge until my initial ring design was completed. On top of that the staff was very helpful in comunicting what specific changes would effect the cost. Ovreall I could not be happier with my expireince and result from CustomeMade.”

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Posted 6 months ago

“The staff were wonderful to work with. They were responsive and helped every step of the way. The ring is gorgeous and I'm glad we decided to go with this company for a unique ring instead of a standard one from a big box store. 5/5”

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Posted 6 months ago

“I searched far and wide for an engagement ring perfect to propose to my partner. After searching for months, I finally decided to find a company to design it to my specifications. That's when I found Custom Made. From start to end they were professional, knowledgeable, and produced results I wasn't only happy with but EXCITED to see. The urgency, professionalism, and expertise from each individual I worked with was top knotch. I can not express my gratitude enough. They gave me a ring that matched everything I envisioned it to be, all while keeping within my budget. If you are looking for a custom piece of jewlery, look no further than Custom Made.”

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Posted 6 months ago

“Very helpful and mindful team, knew exactly what to look for and how to help bring my ideas to life. Also helped answer any questions I had throughout the process”

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Posted 6 months ago

“The communication was very clear from the start! Very easy to design the ring throughout the process. I love that we got to have so much say in the ring. One of the best customer experiences I’ve ever had.”

CustomMade.com 5 star review on 23rd September 2024

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Posted 6 months ago

CustomMade.com is rated 5.0 based on 3,720 reviews