CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,437 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,437 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

Beverly Landrey

1443

Anonymous

Anonymous // 01/01/2019

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“Customs made designed and produced my signet ring commemorating my 30 years of Naval Service to this nation. The customer service, communication and product was OUTSTANDING! Highly recommended!!”

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Posted 1 year ago

“Custom made was absolutely amazing throughout the whole process! They kept me updated weekly and showed me pictures of my designs and I always able to choose the best option I loved. Affordable and friendly. I had the perfect vision of this blue jay piece I had gotten for my girlfriend and they truly brought it to life to the exact detail. I love custom made, and will be choosing them again for my future pieces!”

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Posted 1 year ago

“Process was simple. Results were beyond my expectations. Very pleased and I would recommend to friends for any custom work.”

CustomMade.com 5 star review on 8th July 2023

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Posted 1 year ago

“Absolutely incredible work…it takes time to create a memorable keepsake and CustomMade really takes the time to create what you want…i even had a slight issue with a part of my order and they took it back, no questions…they made a slight alteration and had it back a week later…in an age of dying customer service, CustomMade really strives to make it right for YOU. would recommend to anyone and love the piece they made for me…thank you CustomMade!”

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Posted 1 year ago

“I am so happy I found CustomMade.com! I have had a ring design in my mind for a long time and approached several goldsmiths who were simply not interested in creating a one off custom piece. I trawled Google and couldn’t believe it when I came across these guys. Sounded too good to be true, and I admit I was sceptical. But let me tell you, they are simply amazing. From talking you through the design process, to regular updates throughout production and finishing they are so helpful and the 3D mock ups give you a great impression of how your design will look. Simply wish I had discovered them sooner. If you want to make a custom ring, even if you have a vague design in your mind, they can bring it to life for you.”

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Posted 1 year ago

“I wanted to wait until after the proposal to write a review, so here goes! My experience with CustomMade was incredible. Through the whole process they were clear, prompt, and explanatory every step of the way. If I didn’t like something about a design, they were happy to change it until it was absolutely perfect. I look forward to working with them to design our wedding bands!”

CustomMade.com 5 star review on 6th July 2023

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Posted 1 year ago

“Excellent customer service. Excellent quality of product. I would highly recommend this company to help you design the best ring for the best price. They will work with you every step of the way.”

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Posted 1 year ago

“It was amazing! I was far from easy when it came to letting them know how many changes and updates I needed to make a one of a king peice that my partner would love and they never once made it difficult. They were extremely helpful offering their expertise and advice when I didn’t quite know what to do and they made it a very collaborative and stress free experience. They also helped me with staying in my budget but still turning out an exquisite piece of jewelry. I would definitely recommend them for your custom jewelry needs.”

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Posted 1 year ago

“CustomMade did a great job helping me make a beautiful ring for my wife! I highly recommend them and will definitely be using them for future projects.”

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Posted 1 year ago

“Beautiful piece...thank you so much for creating this family heirloom. Chris Maloney Gurnee IL”

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Posted 1 year ago

“Overall, I had an amazing experience with each member of the team. Everyone responded quickly and was extremely patient with all my questions. I've gone back and forth on designs and the team stuck with me through it all. They helped turn my thoughts and ideas into the ring it became today. I would happily recommend Custom Made to anyone.”

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Posted 1 year ago

“I was hesistant at first, being that this is a company not in my country and the whole process was online.However, the team I dealt with was extremely helpful, and even when I thought I was making too many changes and requests they assured me it was a good thing, so I could make the perfect ring for my now fiancee.It took alot of planning and fine tuning, but the team was with me every step of the way. Truly a great experience. Would highly recommend to anyone looking for a very custom piece. Every part of my fiancees ring started as drawings and thoughts in my head. CustomMade made it a reality. The ring was perfect and my fiancee is over the moon for it. Much thanks!”

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Posted 1 year ago

“The whole team at CustomMade gave me an unbelievable experience through the entire process of my engagement ring. From the initial design to final delivery I felt like I was given the VIP treatment. The final product came out exactly what I wanted and I was ecstatic with the results. I have already recommended this service to several people.”

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Posted 1 year ago

“Here is the problem I encountered. My intention was/is to purchase four same rings, different sizes for my three sons. I received my ring but it was undersized and did not have 14k engraved underneath. The problem is this. Your customers must use your ring sizing kit because the kit sizes differ from the traditional jeweler's tool. My finger measured 9 at the jeweler. But, using your 'blue finger kit' my finger uses a 10. My ring needs to be returned for re-sizing. I have requested a 'kit' to be sent to my sons for sizing and that way we are all on the same page. I hope this answers your question. Best, Daniel Lukensow”

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Posted 1 year ago

“Great company, easy to work with, with great customer service. They helped me every step of the way and helped me understand with detailed information on what they are doing. And my ring cam out perfect!”

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Posted 1 year ago

“Incredible experience. The team at CustomMade stayed in contact consistently throughout the process and answered all of my questions very quickly. They jewelry itself came out BEAUTIFUL and will be cherished. I would definitely use them again.”

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Posted 1 year ago

“It was such a pleasure to work with CustomMade. They were in constant contact with me with every update. I had a pretty good idea of what I wanted and they made that a reality. My fiancé was blown away by the quality and the beauty of her ring.”

CustomMade.com 5 star review on 3rd July 2023

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Posted 1 year ago

“The staff were very friendly. They made the process painless. I was very pleased with the price and quality of the end result.”

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Posted 1 year ago

“I wanted to recreate my lost senior ring. The one in the purple box is the original and the one in the white is the one they helped me to create. It is my first purchase of this magnitude and meaning and I couldn’t be happier with it and the service!”

CustomMade.com 5 star review on 2nd July 2023

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Posted 1 year ago

“Custom made was very helpful with creating my ring. I got many updates about where we were in the process and got many pictures also. The ring turned out amazing!”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,437 reviews