CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,221 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,221 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th December 2025

1731

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An absolutely amazing experience! From the very first interaction CustomMade was professional and exemplary. They walked me through every step of the design, until I reached a result I was happy with. My fiancé was delighted that I took the time to design something based on her…it meant even more. I can’t say enough, what a wonderful experience! I will recommend CustomMade to all of my friends and family!”

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Posted 6 months ago

“Easy process! The team crushed all our expectations and put together beautiful, unique pieces for our wedding band sets. Communication, expectations and customer service was excellent. They made the process super easy and convenient!”

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Posted 6 months ago

“I had a rush order and Colin and his team worked with me the entire way. Not only did they go above but they also got me my engagement ring ahead of time for me to prupose. This was truly a team effort and couldn't ask for more of what they provided me. Outstanding job.”

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Posted 6 months ago

“It was awesome! People were very intentional and communicative about everything. It was awesome, and the ring is GORGEOUS.”

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Posted 6 months ago

“We came up to website by specifically wanting a unique idea, where we had control on what we wanted, and how much we can spend. We spoke with Emily and we went back and forth on coming up with the perfect design that represents me. I’m in love with my ring and I’m definitely coming back to get our wedding bands with them as well!”

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Posted 6 months ago

“I had a custom pennant for a necklace made of my girlfriend's business logo. It was beautiful and she loved it. Custom Made did a great job of keeping me informed and getting the pennant made in a timely manner. I was 100% satisfied with my experience with Custom Made.”

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Posted 6 months ago

“everything worked perfectly and smooth, delivered ahead of schedule. very happy.”

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Posted 6 months ago

“I ordered some custom wedding bands for me and my husband and they turned out absolutely beautiful! Everyone I talked with was extremely helpful in helping bring my vision to life!”

CustomMade.com 5 star review on 25th May 2025

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Posted 6 months ago

“It was great being able to create my ring. The updates along the way were also good. I had no anxiety or worry throughout this process.”

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Posted 6 months ago

“CustomMade was absolutely amazing to work with from beginning to end. They made my dream ring come to life very fast! I was absolutely stunned with the final result. They keep you in the loop every step of the way and have the most amazing customer service. If you are thinking about working with CustomMade, I have only two words for you... DO IT!! I promise you will not regret it!”

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Posted 6 months ago

“I cannot say enough amazing things about my experience with Custom Made. From start to finish, everything was handled with the utmost care, professionalism, and attention to detail. They designed and created a custom family ring for us, and the quality is absolutely SUPERB. The craftsmanship is stunning—every detail was executed flawlessly. You can truly feel the love and precision that went into bringing our vision to life. What really sets Custom Made apart, though, is their incredible customer service. Communication was fantastic throughout the entire process. They were always responsive, clear, and genuinely enthusiastic about the project. I felt supported and involved every step of the way. The entire experience was smooth, personal, and deeply rewarding. If you're looking for something truly special and made with care, I wholeheartedly recommend Custom Made. They exceeded every expectation and delivered something our family will treasure forever.”

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Posted 6 months ago

“This was the best company to make my Fianceé's engagement ring! (AND SHE SAID YES!!) From the very beginning the process was straightforward and simple and being paired with Ryn was so Amazing! She was so fast and attentive in responding and made sure I was completely happy with the design, the payment options were great and the ring shipped in 3 days!! I had to put the project on pause because of life, as we all may need to do but once I was ready they reassured me we were still good to go and we jumped right back into designing the perfect one of a kind ring! I recommend these guys if you're looking for a ring within your budget completely customized to what you want and need! Great advice, wonderful personable staff and they truly make things happen!! 100 out of 10!! Thank you sooo so much from the soon to be Linette's!”

CustomMade.com 5 star review on 23rd May 2025

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Posted 6 months ago

“Wonderful people and so easy to work with everyone. Everything is very clear every step of the way. My ring came out so incredibly beautiful and I’m very happy to have designed a ring with this company.”

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Posted 6 months ago

“Working with the team was easy and really helpful. They did a great job providing suggestions and ultimately making a gorgeous ring my partner is going to love! I am thankful that they made this an exciting and easy process.”

CustomMade.com 5 star review on 22nd May 2025

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Posted 6 months ago

“Incredible communication, transparancy and accomodation to all requests; the team at CustomMade made the entire process so straightforward. Any alterations to the design I requested were delivered promptly and I felt comfortable taking my time deliberating over the draft designs. My finished piece is stunningly beautiful and high quality, with obvious care being taken in its crafting. It thoroughly exceeded all expectations and my now fiancée is incredibly happy with it (I catch her admiring it all the time!).”

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Posted 6 months ago

“Everyone involved was helpful and patient! Thank you to everyone!!”

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Posted 6 months ago

“The experience is everything you'd expect it to be. Very straightforward and efficient. Provide them with your idea, budget, and hope while they verify everything back with you. Seamless process with smooth transitions along the way from gold/gem quality and selection to overall design, and more.”

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Posted 6 months ago

“CustomMade gave me the opportunity to buy my girlfriend a ring that was exact to her specifications, while allowing me to modify and giving me as much of an opportunity as possible to modify to personal specifications. They gave me 3-D renderings, were quick to responding, and allowed for the full recovery of what I could have wanted in a ring.”

CustomMade.com 5 star review on 21st May 2025

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Posted 6 months ago

“This was my second CustomMade project and I remain a happy customer. This time around we didn't have much time to work with but they delivered even before the deadline that I had set. It was a very smooth experience and the piece came out very nicely.”

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Posted 6 months ago

“I ordered a signet ring from CustomMade.com website. The website was easy to navigate and preview samples of their work. I was kept very well informed during the ordering process. I saw previews of my ring. I would recommend using their sizing kit to make sure you get a good fit. The ring I ordered appears well made, has a good weight to it and a solid background. Everyone who messaged me were very polite. I would strongly recommend CustomMade.com.”

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Posted 6 months ago

CustomMade.com is rated 5.0 based on 4,221 reviews