CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,435 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,435 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

Beverly Landrey

1443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to get a custom heirloom style ring made and was fortunate to have found Custom Made. My first ring turned out exactly as I hoped. My family liked it so much that I purchased 7 more a few years later. Then my brother wanted one. Last was my Dad. Super high quality and unique detailed design process. Once I had the design locked in, it was easy to reorder and with high consistency and fast turnaround through multiple orders. I highly recommend CustomMade for your project!”

CustomMade.com 5 star review on 27th October 2023

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Posted 1 year ago

“I decided to use CustomMade after hearing about them from a friend. I could not be happier with my experience. Everyone I worked with was extremely helpful and responsive to my questions. I could not be happier with how my engagement ring turned out and would recommend them to anyone.”

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Posted 1 year ago

“Loved the ring fits perfect. Absolutely beautiful. Can’t wait to make something else. Great experience with this company.”

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Posted 1 year ago

“Great communication and, an awesome design team. We had 20th anniversary coming up and designed rings with dragons and gems. It was spot on. I will let the pictures speak for themselves. I highly recommend CustomMade for a special, heirloom, any quality personally designed jewelry.”

CustomMade.com 5 star review on 26th October 2023

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Posted 1 year ago

“The entire team at CustomMade was very responsive and professional, working with me to create a unique engagement ring that tells the story of our relationship. We will cherish this ring forever. Thank you all so much!”

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Posted 1 year ago

“Custom Made is nothing short of amazing. My fiancee and I both LOVE how the ring turned out; she gets compliments all the time! Every member of the team that I interacted with was lovely, helpful, and transparent. The level of care being put into each piece of jewelry is abundantly clear. I cannot recommend them enough!”

CustomMade.com 5 star review on 23rd October 2023

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Posted 1 year ago

“Overall great! The ring turned out amazing and the entire team was so helpful!”

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Posted 1 year ago

“Amazing customer service! I would recommend CustomMade if you’re looking for a truly unique and personalized shopping experience!!!”

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Posted 1 year ago

“CustomMade were excellent. They guided me through my project, provides design mock-ups for approval and then updated me regularly on the manufacturing process. When ring arrived, it looked amazing and was very well presented in a box. Could not recommend them more.”

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Posted 1 year ago

“Great communication, and nice people who specialized in each step of the way!”

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Posted 1 year ago

“In a world of disposable gifts for my family, our signet rings stand head and shoulders above all others. The family crest CustomMade used interest in our family heritage by the next generation. We look forward to using this shop again!”

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Posted 1 year ago

“I wanted a signet ring designed to represent my three sons and combine it with the righteousness of the Knighthood as we try to live biblically and righteously. I have to admit that I was skeptical of the process but had faith in the symbol for myself and my sons. I provided a picture and received the first design. I requested changes to the design and that was done with no complaints on the Custom Made end. Once the piece was released and the final pics sent, I found a few minor flaws. Eula and the Custom Made team made the requisite repairs in the re-finish until the piece was stunning. Custome Made will add a picture of my completed piece as their presentation is better than mine.”

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Posted 1 year ago

“I had an idea in my head of a unique design that I wanted to be crafted into a ring. I sent in this idea expecting it to be turned down due to the difficulties in the design. However, not only did they get excited to create this, they helped me perfect every aspect of it and turn it into reality. I am so happy with the work they did and so is my new fiancé! This custom designed ring definitely helped get the "Yes!"”

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Posted 1 year ago

“They were wonderful to work with and did a fantastic job on the ring. They made our special day that much better by making such a great piece!”

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Posted 1 year ago

“This was a very easy process. They kept me informed on the process, asked questions and gave recommendations as well. The final product is awesome and my husband loved it.”

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Posted 1 year ago

“I have had two rings made with CustomMade. The service has always been exceptional. They have double-checked with me and ensured I was pleased the whole time and when a change was requested they didn't hesitate to make that change. They also made a recommendation on my existing plan which only made the ring look so much better. If I ever need another ring, or a friend mentions they want one made, CustomMade will be contacted.”

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Posted 1 year ago

“Everyone was really nice. I got the product and it looks beautiful and exactly what I expected to look like.”

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Posted 1 year ago

“The individuals involved in the creation of my ring were quick to reply, professional, kind, and easy to work with. I’ve ordered two rings from them now and the quality is fantastic - they really are invested in making your vision reality!”

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Posted 1 year ago

“CustomMade is a remarkable company that specializes in crafting custom rings, and our experience with them was nothing short of extraordinary. It all began when my now-husband, my fiance at the time, decided to create my engagement ring through this company. The process was so fantastic that we were compelled to continue our journey with them by crafting a matching wedding band. From the very beginning, CustomMade made the entire process simple and seamless. We sent them our inspirations, and from there, they worked their magic, bringing our visions to life. The back-and-forth collaboration, where we made edits and refinements until we were completely satisfied with the end result, was a testament to their dedication to perfection. What impressed us most was the efficiency of the process. Once the design was approved, and payment was made, our ring was in our hands in just about three weeks. The speed with which they turned our dream into reality was truly remarkable and added to our anticipation and excitement. The custom ring they created for us is not just a piece of jewelry but a symbol of our love and commitment. It's unique, personal, and a reflection of our style and tastes, making it even more special. We wholeheartedly recommend CustomMade to anyone seeking the perfect ring that embodies their love story. Their professionalism, craftsmanship, and dedication to making your dreams a reality are unparalleled. Thank you, CustomMade, for playing a significant role in making our wedding day even more special.”

CustomMade.com 5 star review on 16th October 2023

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Posted 1 year ago

“Fantastic company They were with me every step of the way and never authorized anything without my approval first. Love the final product and I highly recommend them to anyone in search of that perfect ring.”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,435 reviews