CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,220 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,220 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 17th December 2025

1729

Anonymous

Anonymous // 01/01/2019

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“Great experience and great product!”

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Posted 2 months ago

“Beautiful ring, with a project that took place over multiple months because of my busy schedule. All the files were always maintained, there were consistent updates, and the only thing I wish I could've specified was a more discreet box. The only other note I would make is we ended just above initial price range (which I had set very low), but the team walked me through that price change very well.”

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Posted 2 months ago

“fast, simple, delicate, impressed how it turns out.”

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Posted 2 months ago

“I never really thought about custom-made jewelry, but I decided to give myself a retirement gift of a custom-made ring. The staff and design team were amazing. They provided drawings and designs, and the final product was incredible, I couldn’t be happier. Great company, well with your time if you’ve ever thought about getting a custom made piece of jewelry.”

CustomMade.com 5 star review on 28th September 2025

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Posted 2 months ago

“Great experience. Recommended to all of my friends looking for custom jewelry. Very communicative and knowledgeable. You’ll know where your jewelry is at every step of the way!”

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Posted 2 months ago

“They were extremely helpful through the entire process and were very patient when it comes to details and specifications on my partners wedding ring. I could not recommend them more to anyone who has the means to get a custom piece of jewelry.”

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Posted 2 months ago

“Each person that worked on my project was super friendly, attentive, and never once made me feel like i couldn't ask a question-- no matter how silly. They each explained the process to me and made sure I was completely happy before each step progressed. They remained happy to assist and nice throughout the entire process, even with the many changes I wanted to make and questions I had!”

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Posted 2 months ago

“Very easy process from start to finish, and I’m very satisfied with the quality. Highly recommend.”

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Posted 2 months ago

“The experience of creating and receiving a ring from CustomMade was amazing! They were very easy to work with and very understanding of every change and pause that needed to happen. After giving my initial pictures, they created the perfect mockup ring in days. The whole process only took a few months and it was extremely easy to work with them on exactly what I wanted. I will forever be grateful for the uniquely beautiful ring they have created for me!”

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Posted 2 months ago

“The daunting process of designing an engagement ring was made incredibly easy with custom made. From concept to design process to manafacuing was all done easily and they gave me full confidence in what they were doing.”

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Posted 2 months ago

“Really great! The designer helping me had great input and was easy to communicate with. The whole process is well laid out. 10/10”

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Posted 2 months ago

“CustomMade has made the custom jewelry process seamless and thorough. I do not buy much jewelry other than the smartwatch I wear. They were able to answer my questions and a timely manner. They have really helped me decide on the many options and explain the process and type of jewelry options. In fact, I feel very confident that I will use them more in the future for my custom jewelry needs.”

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Posted 2 months ago

“The communication with Custommade was Excellent. They kept me informed every step of the way. My now fiancé is very happy with her new ring. Thank you guys for making this experience smooth and easy!”

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Posted 2 months ago

“Communication was great throughout the process. They made every effort to get the ring to me when I wanted to propose and then when there was a problem with it they fixed it and even were flexible in waiting for me to send it back in so my fiance could where it longer before returning it to get it fixed.”

CustomMade.com 5 star review on 23rd September 2025

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Posted 2 months ago

“I’m so happy I chose custom made. Amazing customer service and so helpful with everything. Everything I wanted and had in mind came out so perfectly in person. I was really blown away. They did such a great job.”

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Posted 2 months ago

“I could not be happier with how my ring turned out. It's so perfect. And customer service was absolutely incredible. I would 1000% recommend.”

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Posted 2 months ago

“I would recommend using custom made they are willing to work with you and make sure it’s everything you dreamed of.”

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Posted 2 months ago

“Really appreciated the work that this team put into my wife’s ring. I was helped taken through the design process and really was able to customize to get my exact vision. My wife loves the ring and everyone else is so surprised when I tell them I helped customize and design the ring. Even the engagement box and additional pieces are really amazing. Would come back again for more pieces.”

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Posted 2 months ago

“Responsive, helpful, and a beautiful result. I have no criticisms, only praise.”

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Posted 2 months ago

“I felt so deeply and personally involved with the experience. CustomMade staff made me feel like they were just as excited as I was. The end result was perfect.”

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Posted 2 months ago

CustomMade.com is rated 5.0 based on 4,220 reviews