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CustomMade.com Reviews

5.0 Rating 3,579 Reviews
99 %
of reviewers recommend CustomMade.com
5.0
Based on 3,579 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
2 - 3 Hours
Customer Service
5 out of 5
Read CustomMade.com Reviews

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 21st February 2025
Oliver Blay
CustomMade.com 5 star review on 21st February 2025
Aiden Weddle
CustomMade.com 5 star review on 20th February 2025
Johann Getferdt
CustomMade.com 5 star review on 13th February 2025
Brennan Patrick
CustomMade.com 5 star review on 13th February 2025
Ky Vo
CustomMade.com 5 star review on 13th February 2025
Andrew Neault
CustomMade.com 5 star review on 10th February 2025
Daniel Fugit
1521
Anonymous
Anonymous  // 01/01/2019
Worked with the company multiple times to create various pendants. The communication throughout the process was excellent every time, and jewelry was delivered in a timely manner.
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Posted 3 months ago
I had one design in mind when I was making this, and it changed completely after we finished deciding what it would look like. CustomMade was extremelt patient and kind with my change and the new piece design turned out beautifully! Thank you so much!
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Posted 3 months ago
The customer support at CustomMade was phenomenal and the ring came out amazing as well. I would 100% recommend CustomMade to anyone i know looking for that special piece of jewelry.
CustomMade.com 5 star review on 14th November 2024
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Posted 3 months ago
Very good , easier than going to a big name store and you get exact what you want . Down to the t . Don’t settle for less.
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Posted 3 months ago
I had a vision of the ring to be given to my fiancée, wanting that contained her preferences while still representing a bit of myself. I wanted the ring to be as beautiful and unique as my bride. A couple days after explaining my desire an artist delivered an image that exceeded my expectations. From there the process was quick and simple. The initial delivery date had the ring arriving after my fiancée was to leave. Custommade ensured that the ring arrived before could happen. The reaction of my bride made the decision to use the service for the wedding bands obvious. Using the same artist once again, the final product exceeded expectations, creating a truly breathing taking piece of jewelry to place on my wife’s finger, something she will never want to remove.
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Posted 3 months ago
Had them make a custom piece of our Family Shield for a necklace. They showed me all the things they were capable of with adding coloring, engraving and textures. Discussed with me the advantages and disadvantages of each option and experiences they had with each. Really helped me with picture renderings and of my options to help me see what my project would look like. Great experience and it came out exactly like it showed in the renderings. I was ecstatic and proud of what we created for my family. I even came back 2 years later and had another made for my son so he could have one to pass down to his son. They brought up the original and was able to have it recreated again and any changes if I needed. Excellent customer service!! They provided great communication on what was going on and updates on each step of the process. I will definitely use them again in the future.
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Posted 3 months ago
The process was a breeze by being broken down into easy-to-follow steps. The staff was very friendly and informative. The timeline was surprisingly quick considering the ring was custom made from start to finish. I'm very glad to have gone with CustomMade.com
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Posted 3 months ago
Very hands on remarkable craftsmanship. My husband loves his custom wedding band I would definitely use them again.
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Posted 3 months ago
I'm not a customer who will normally leave reviews on the sites bu. For this company I will Bridget the employee I was talking with throughout the design process was always quick with responding and was very clear with explaining what some charactistics were. The company as a whole was very understanding when I was sorting out funds when payments were due. The only thing I might like to see on this front is an option to pay upfront when the product enters production. Overall was an extremely enjoyable experience highly recommend
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Posted 3 months ago
Quality was excellent, communication was great, I took a chance trying CustomMade now this will be the only place I buy jewelry! Highly recommend!
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Posted 3 months ago
I'd give a 5 star review except it took a bit of time to get their attention. Once you get going however the service is amazing and great people to work with. Working on a matching grooms band now.
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Posted 3 months ago
I had great customer service with this team. Now, I understand that you might have concerns with trusting a company purely all online but let me reassure you that you can fully trust this company. They’ll turn your idea into a masterpiece and deliver it with care and speed! I would highly recommend this company to anyone who is looking for an engagement ring.
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Posted 3 months ago
The CustomMade team was absolutely amazing to work with, taking me through each step methodically and making sure that the engagement ring I picked was exactly what I wanted! I'll be going through them for future purchases and that's saying something considering I'm from Australia and I'm sourcing and American company for my jewellery needs! When the ring got to me I was expected just the ring but I got a lil care package, all this certification I wasn't even expecting to get and the ring in person was more beautiful then the professional photos custom made provides Highly recommend!
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Posted 3 months ago
This project was on a swift and easy task The ring is everything I wanted for my girl and more, I wouldn’t trust anybody else to make my wedding band in the future. If you want your ring done right go here, especially if you don’t wanna be generic.
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Posted 3 months ago
My husband and I could not find the "perfect" wedding ring set. We looked everywhere- online and in-person, in and out of state. Nothing. After a google search, I researched CustomMade. I submitted an inquiry and began discussing my project/vision with the company. They worked with me in creating the perfect wedding set for myself and my husband. There was no charge to start the process and CustomMade was very responsive to my ideas, suggestions and change requests. I was communicated with throughout the entire process- but, not in a pushy way at all! Once my design was perfected, I paid my deposit and my rings went into production! The final payment was not due until my rings were complete and photographed for my approval! I was worried about the price of such a wonderful service- it wasn't a concern! We found CustomMade to be very reasonable and even better priced than some of the pieces we had looked at in stores. And it was OUR design! Not a cookie cutter piece that others might be walking around with on their fingers- uniquely ours! I highly recommend CustomMade and can't say enough positive things about our experience!
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Posted 3 months ago
It was and is an amazing experience. They worked with me to design the perfect ring within my budget and specifications. I loved the entire process and I would definitely recommend it.
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Posted 3 months ago
The proposal went off without a hitch, and the ring was beyond my expectations. It was so awesome to give my now fiancee something totally unique and tailored to her. 10/10. Would recommend
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Posted 3 months ago
I got a custom engagement ring designed for my, now fiancé, and the whole process was easy and straightforward. The ring they designed was exactly what I imagined and was trying to describe to them during the design process. My fiancée has been wearing it for about a month now and she loves it. I still catch her admiring it almost everyday. I highly recommend CustomMade for your engagement ring. I will be going back to them for our wedding bands too!
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Posted 3 months ago
CustomMade has been smooth sailing. My ring came too big and they sent a box to send it back to get it resized. Amazing service! I’ll be buying more customer jewelry from this company!
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Posted 3 months ago
CustomMade really does have the top notch service and product that they claim to have. My girlfriend soon to be fiancé just gave me photos as inspiration and I added a few personal touches to the beautiful sketches and 3D renders they made for me. Their responses were kind and timely. They were very understanding of the changes I wanted to make and completely transparent on the production process and any issues that came up.
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Posted 3 months ago
CustomMade.com is rated 5.0 based on 3,579 reviews