CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,442 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 29th November 2024

1448

Anonymous

Anonymous // 01/01/2019

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“The ring is of exceptional quality and craftsmanship, as well as being exactly what was shown in 3D designs. The shipping was fast and I was provided updates through tracking and the communication and service throughout the whole project was amazing. I would recommend Custommade to anyone that asked.”

CustomMade.com 5 star review on 7th January 2022

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Posted 2 years ago

“CustomMade did not turn me away when I came to them with a crazy ring idea. They treated me with respect and were professional throughout the entire process. The ring turned out to be absolutely perfect. (Seriously, I cried) I only wish that I had chose a better metal, but that's on me. They gave me information on metal types and were willing to recreate the model when the first design was not exact what I wanted. I will definitely come buy from them again!”

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Posted 2 years ago

“The customer service was amazing through the entire process. Attention to detail is phenomenal. Thank you for everything. You have definitely gained a customer for life. Excellent work and craftsmanship. Thank you”

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Posted 2 years ago

“The ring and the experience of getting to create a lasting memory for my love was exceptional! I want to thank the team for putting in such effort to make sure that the pieces came out perfect! I cannot wait to share with you the photos afterward!”

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Posted 2 years ago

“This was a great service and they did a fantastic job remaking my wedding band from old photos. Very easy to work with and done quickly.”

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Posted 2 years ago

“I'm extremely pleased with the quality of my Custom Made ring. I spent about a month going over the design with the team. They were very patient with me throughout the entire process. They even expedited the shipping to ensure I received it before leaving for Christmas vacation with my family. I'll definitely be a repeat customer.”

CustomMade.com 5 star review on 6th January 2022

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Posted 2 years ago

“Excellent service, I appreciated the effort and communication provided.”

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Posted 2 years ago

“From the first contact, communication was excellent. All correspondence was fast and well explained. I was given many options and was assisted in making critical decisions about my custom ring. I’m extremely pleased with the results. I would absolutely do business with them again.”

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Posted 2 years ago

“I'm incredibly happy with my purchase through Custom Made. The whole process was not only fun and exciting, but I was able to ask questions when I needed it and had honest & quality feedback throughout the project. I would highly recommend working with them if you need anything.”

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Posted 2 years ago

“From start to finish, the entire team treated my project as a chance to make a dream that I had become a reality. Every step, from the initial design, to the digital renditions, and the final castings had me feel as if my idea was their own creation through the amount of care and cooperation that I was shown. I cannot ever fully express just how amazing the entire journey was and how much I look forward to reaching back out for every future endeavor I can imagine. Thank you all for the professionalism, attention to detail, and understanding throughout this marvelous creation. It has truly been a pleasure and I have every intention of expressing my extraordinary delight to any and all who inquire about the wedding set. It really has been a dream come true!”

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Posted 2 years ago

“CustomMade did an AMAZING job with my engagement ring! It was exactly how I imagined it to be. The customer service was great! They’re very patient and gave many sketches for me. 10 out of 10 definitely!”

CustomMade.com 5 star review on 5th January 2022

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Posted 2 years ago

“Customer Service was good. The final product was terrible! They are clearly lying about the metals they use. Despite being apparently made of tarnish-resistant Argentum silver, my ring was tarnishing after two days of use and has left a nasty green rash on my 3 fingers in contact with the ring. They clearly use very low-quality metals. Not satisfied!”

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Posted 2 years ago

Hi Daniel, I'm so sorry to hear about this. We stand behind our work and take full responsibility for making sure you have a great experience. Our staff will reach out to you in your project thread to offer several options to make this right. I can assure you that our tarnish-resistant Argentium Silver alloy is the exact 93.5% Silver alloy we utilize. It is more tarnish-resistant than Sterling Silver (which is 92.5%), but it is not tarnish-proof. A small minority of customers do get this green-skin reaction, which is essentially hyper-oxidization of the copper in the silver alloy. Unfortunately, there is no good way to prevent it if you are susceptible to it... your best bet is to utilize a white gold alloy, which has none of these issues and is a lifetime product. White gold is a far superior jewelry metal and will never tarnish and is inert and non-reactive. However, it is significantly more expensive than silver alloys. We still offer silver as an option because some customers prefer the look and/or the cost savings of a silver alloy. But the only way to eliminate the risk of tarnish or skin reactions is not to use a cast silver alloy, and instead, use a white gold alloy.

Posted 2 years ago

“Absolutely fantastic experience. I was helped every step of the way with professionalism and understanding of my specific requests. They are very knowledgeable and put the quality of finished product above everything else. I would recommend this company to anyone.”

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Posted 2 years ago

“I am so glad I found CustomMade.com. I am extremely happy with the finished product. Every step, from the concept stage until the finalization of the actual ring went smoothly. Everyone was supportive and helped where they could. The price was also very fair!”

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Posted 2 years ago

“Couldn't recommend CustomMade more highly - responsive, creative, helpful and timely, the process was a breeze from start to finish and my fiance could not be happier with the end product. Thank you!”

CustomMade.com 5 star review on 4th January 2022

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Posted 2 years ago

“CustomMade team worked with me to create a signet ring of my family crest. They kept in contact every step of the way and showed me digital examples of what my ring would look like, and provided me with many options to customize and personalize my product. It came out great and I love the product produced. They are very professional and motivated to get you the result you’re looking for.”

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Posted 2 years ago

“I came to Custom Made looking for a custom engagement ring for my fiancee Kelley. I was unsure about the whole process thinking that it was going to be complicated to navigate through all aspects from design to finished product. I quickly realized that I made the right choice with Custom Made when my mind was put to ease right away with the first person that I worked with. Everyone that I worked with made the process easy for me and went above and beyond any expectations that I had in the beginning. My design came to life and was delivered to me safely and exactly as shown through the 3D models and the pictures of the stone. I was impressed with the craftsmanship and detail maintained in the finished piece. This was overall a very pleasant experience and I will recommend Custom Made to anyone in need of a custom design. Thank you again to everyone who made my vision a reality!”

CustomMade.com 5 star review on 3rd January 2022

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Posted 2 years ago

“Purchaseing with CustomMade was a wonderful experience! Their reps went above and beyond to create what we wanted! They operated on our desired timeline and even surpassed our expectations! We received updates at every step of the way; what a cool process! We received prompt responses to every message we sent. We love the final product and it even arrived a day early (during Christmas 2021 even!)! I have and will continue to recommend them to everyone!”

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Posted 2 years ago

“Excellent experience, the design team, and manufacturing were always as kind as efficient. I'll return.”

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Posted 2 years ago

“Worked with a great team of people through Custom Made to design and produce a family crest ring for my husband. The process was simple and informative every step of the way and he LOVES his gift! Could not be more pleased with the product and the experience, I will use this company in the future for any special pieces. Thank you Custom Made!”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,442 reviews