CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,711 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,711 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I couldn’t be more pleased with the service, ease of ordering, design approval, and delivery of the custom class ring I ordered for my son on Custom Made. Every step of the way I felt valued and listened to with fast, personal responses. The ring is exactly as I deaigned and beautifully polished. I can’t wait to see the look on my son’s face. Thank you, Custom Made!”

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Posted 1 month ago

“From the beginning to the end, the team at Custommade has been one of the greatest to work with. They helped along every step of the way with their expertise and advice, I always felt welcome to ask questions and really appreciate their support. They are attentive and really want to help make our special moment be unique and memorable. It was quite exciting to go through the whole process, seeing the design of the ring come to life, selecting the perfect gem, and getting the final product. You guys are amazing.”

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Posted 1 month ago

“I had a great experience with CustomMade. The entire process was made easy with the help of everyone on the team. The craftsmanship was amazing; I could not ask for a better experience. The team was quick with responses and helped me design my dream ring. Overall 10/10 experience, could not recommend enough!”

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Posted 1 month ago

“Super happy with the whole process! The ring came out great and the service along the way was superb.”

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Posted 1 month ago

“I know nothing when it comes to rings. Samantha was incredibly helpful and very informative. I was very surprised how quick the process and turn around was. The ring is gorgeous, and my fiancé loves it very very much.”

CustomMade.com 5 star review on 9th March 2025

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Posted 1 month ago

“After creating a design I liked for a signet ring I sent it in and they got to work right away. I had awesome 3d renders in a handful of days and we got to tweaking. The process was very smooth and at the 3rd iteration it was perfect. Production only took about 2 weeks, and sipping was expedient. Over all everyone I interacted with on the team was excellent.”

CustomMade.com 5 star review on 8th March 2025

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Posted 1 month ago

“An amazing service to make a one of a kind piece of jewelry. With the support you get along the way and the quality of the piece I can't believe how affordable it is.”

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Posted 1 month ago

“Over the past few years i have made multiple orders with Custom Made and each time the process has been simple and the rings came out just as we imagined!”

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Posted 1 month ago

“My experience with custom made was as smooth and flawless as possible. They were able to make exactly what I desired, in a timely and professional manner. Communication, packaging, and professionalism 10/10.”

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Posted 1 month ago

“I first contacted CustomMade in June 2023 with my idea for a custom engagement ring. I live in the UK and knew I wanted a custom engagement ring and after researching whats out there I decided on CustomMade because they featured prominently on every search I conducted and had a mountain of fantastic independent reviews. From there they were nothing but professional throughout our contact, which was prolonged as I didnt actually go ahead with the project until December 2024. They happily kept the project on hold until I was ready and when I finally was ready to proceed, the production turnaround was swift and I received a beautiful engagement ring all the way over in England in January 2025! I am now engaged to my beautiful fiancé and she absolutely loves her engagement ring, I will certainly be recommending CustomMade to anyone who asks :-)”

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Posted 1 month ago

“The CustomMade staff were helpful at every stage of the process and we are very happy with the results.”

CustomMade.com 5 star review on 6th March 2025

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Posted 1 month ago

“I had an awesome experience working with the custom made team, from start to finish every person was so responsive and helpful and worked through multiple iterations with me before finalizing the design. The detail achieved on the signet ring I ordered is seriously impressive and I couldn't be happier with the end product.”

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Posted 1 month ago

“Great design, great service”

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Posted 1 month ago

“Really good, most of the team was extremely easy to work with even while my partner was being indecisive, they were patient and accommodating”

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Posted 1 month ago

“From start to finish, these artists offer abundant opportunities to ask questions, visualize various versions of your project, and respond promptly to any concerns. This project was my second order. I highly recommend this niche boutique for all custom work.”

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Posted 1 month ago

“CustomMade was absolutely amazing. From the customer service, to the ideal step-by-step process of creation, to the actual final product, everything about them were spectacular. They executed a not-so-traditional idea perfectly, always asking for feedback and how they could improve the piece. Thank y'all so much!”

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Posted 1 month ago

“I had the most unique experience with Custom Made. I was very impressed with their professionalism and prompt response to every question I had and the engagement ring I wanted . They created the most beautiful ring for my fiancé and she is absolutely in love with it. Of course she said yes and we couldn’t be happier!!! I am very grateful to all the folks at Custom Made! . You guys rock!!!”

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Posted 1 month ago

“Extremely happy with the service. The team was super friendly and knowledgeable, giving us insights when we had questions, and patiently accommodating to all our requests. They also didn't mind in exploring numerous designs and revising over and over until I'm certain. They also take quality very seriously. During the building process, they happily address my concern and fix the piece until it is flawless. The result is a perfect piece that I envisioned, and my fiance couldn't be happier. Highly recommended!”

CustomMade.com 5 star review on 3rd March 2025

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Posted 1 month ago

“Every interaction I had was so overwhelmingly pleasant. At every step of my journey I felt not only assisted but educated. The education aspect for me personally was super helpful cause I walked away feeling like I knew exactly what I was getting and why and that it was going to be the best option.”

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Posted 1 month ago

“My girlfriend and I both made our engagement rings for each other through CustomMade and had an amazing experience! Absolutely recommend!”

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Posted 1 month ago

CustomMade.com is rated 5.0 based on 3,711 reviews