CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,427 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,427 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 17th November 2024

Joseph Huffman

CustomMade.com 5 star review on 15th November 2024

Alexandru-Petrut Popa

CustomMade.com 5 star review on 14th November 2024

Anonymous

CustomMade.com 5 star review on 26th October 2024

James Panter

CustomMade.com 5 star review on 24th October 2024

Erik Andresen

1435

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Greaat in converting your design into high quality reality!”

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Posted 1 month ago

“This is definitely an amazing company. From my first hesitant contact to the moment I was able to hold my fiance's ring in my hand finally - everyone was kind, patient, attentive, and cared about the details. I asked for a very unusual and unique ring and they tackled it and made it beautiful! They made adjustments when I asked and seriously brought my dream to life! They even sent me the ring in a beautiful box with tips for proposing, tissues, and breath mints! So thoughtful the whole way through. I can't wait to see my fiance's shocked face when they see I was able to get them something they didn't believe was possible. Thank you CustomMade!”

CustomMade.com 5 star review on 7th October 2024

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Posted 1 month ago

“made exactly what i wanted very good customer service i highly recommend”

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Posted 1 month ago

“Really wonderful customer service! Great results as well.”

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Posted 1 month ago

“My ring is absolutely beautiful. The craftsmanship is fantastic and they were able to bring my vision to life while minding my budget. Unmatched service. The staff are responsive, helpful, and extremely kind. I will be purchasing from CustomMade again in the future again. I am also the first of my friends to get married and I will be recommending CustomMade to all of my friends in the future! Thank you guys for your amazing service and your hard work.”

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Posted 1 month ago

“The experience as surreal. While I got what I wanted, it took many conversations to get there. All of these conversations were via messenger. I did not speak to a single human and I suspected at times that I was taking to an AI.”

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Posted 1 month ago

“I’ve had the pleasure of working with Custom Made on three separate occasions, commissioning a total of four rings, and each experience has been nothing short of exceptional. From the very first interaction, the team's responsiveness and professionalism shine through. Every stage, from design to production, is smooth and transparent. Watching the evolution of the ring from initial sketch to rendered design and finally to the finished product is truly a delight. The craftsmanship is impeccable—each ring is stunning and of the highest quality, beautifully presented. What makes Custom Made stand out is their attention to detail and willingness to work within various budgets, though it's important to note that a custom ring is an investment worth making. The care and expertise they bring to each project ensure the final piece is well worth it. I couldn’t be happier with the results every time and would highly recommend them to anyone looking for a unique, personalized creation”

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Posted 1 month ago

“When I first came across CustomMade, I was searching for a very specific stone with no clear concept in mind. With the help of the CustomMade team, I was able to take this unique stone and combine it with my partner’s specific tastes to create a truly beautiful and amazing ring. The production quality was unrivaled, and I received some of the best customer service throughout the process and an amazing presentation. It was truly a pleasure working on this project with CustomMade, and I would recommend them to anyone looking to make such a significant commitment.”

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Posted 1 month ago

“A premium experience, from designing the piece all the way to production everyone is very friendly and transparent”

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Posted 1 month ago

“I had an amazing experience with Custom Made. I’m glad I found them. The communication was excellent. The design process was easy and responsive. I now have a ring that I would happily pass down for generations. This ring was to celebrate 10 years of ordination as a Catholic Deacon. Awesome job!”

CustomMade.com 5 star review on 3rd October 2024

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Posted 1 month ago

“Custom made was a pleasure to do business with. They were very good at communicating with me thru the entire process. Their design team did an excellent job taking my several ideas and combining them into a beautiful wedding set for my soon to be bride. I am very happy with the experience as a whole and will use them again for my custom jewelry needs.”

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Posted 1 month ago

“Amazing work with an amazing team, very happy with the product, it's exactly what I hoped for.”

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Posted 1 month ago

“I had an amazing experience working with the people who assisted me with the make & design of my ring for my partner. I plan to propose in November & have shown the ring to a few of our loved ones. They all think that she’ll love the ring. ❤️ I’m both excited & nervous to see her reaction to the ring, but with everything she wanted being accommodated, I’m also sure she’ll love it! Thank you again, everyone! Will definitely recommend this site to everyone I know!”

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Posted 1 month ago

“This was my second time working with CustomMade and just like the first, it was a pleasure. Everyone is very helpful and the rings are stunning.”

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Posted 1 month ago

“Honestly an easy system to get what I was after and your team are incredibly kind and helpful”

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Posted 1 month ago

“The Process was easy and the person assigned to helping me was very easy to work with and very knowledgeable.”

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Posted 1 month ago

“You guys have been great!”

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Posted 1 month ago

“Very patient, polite and proactive staff, and the ring was extremely close to the design we were looking for despite many manufacturing challenges. I am extremely happy with the results and would totally recommend !!”

CustomMade.com 5 star review on 29th September 2024

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Posted 1 month ago

“Great people to work with, they take care of you and make sure you are happy with it, I highly recommend them. It is a great way to keep things hidden from your significant other.”

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Posted 1 month ago

“This is my 3rd ring made, i will always use CustomMade for all my jewelry pieces being made excellent customer service excellent up to date on everything through the whole process”

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Posted 1 month ago

CustomMade.com is rated 5.0 based on 3,427 reviews