CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,433 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,433 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

Beverly Landrey

1443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had nothing short of a completely positive and holistically satisfying experience with CustomMade. They make the process of acquiring custom made jewelry so effortless, smooth and enjoyable. I knew exactly what I wanted for my partner’s engagement ring and they delivered on every detail. I could also see how their service would be suitable for anyone who doesn’t t know where to start. The CustomMade team you work with are highly knowledgeable, supportive, professional, transparent and efficient. I could not be happier with my final piece which I cannot wait to present to my partner. I would absolutely encourage anyone interested in acquiring jewelry, custom made or not, try CustomMade for themselves. Again, very satisfying service that gives you much needed peace of mind and great value at a great price.”

Helpful Report

Posted 1 year ago

“Extremely easy process, the ring came even better than we imagined, wonderful people who worked with us and helped us out greatly.”

Helpful Report

Posted 1 year ago

“CustomMade made getting a ring extremely easy and stress free. The team over there were all extremely thoughtful,understanding, and extremely helpful with making exactly what I dreamed. I recommend everyone to make your ring unique yours custom at custommade! I couldn't be happier!”

Helpful Report

Posted 1 year ago

“Custom Made was a perfect professional experience. It was a dream to get my wife's ring custom created, and the team at CM did it promptly, with outstanding communication and assurance about the process, and they delivered a perfect result. My fiance said yes and LOVES the ring like I knew she would.”

Helpful Report

Posted 1 year ago

“Jane, Pauline and SK made the experience fun - they were supportive, enthusiastic and incredibly responsive. They were conscientious of my budget and helped refine my vision. My wife - even though she is the least materialistic person I know - loved the 20 yr. anniversary ring I made with them.”

Helpful Report

Posted 1 year ago

“The team here at Custom Made was great to work with. They helped me design an amazing engagement ring. I am no jewelry expert, so I didn't know exactly what I wanted going into the design process. I worked with several amazing team members who took the time to explain anything and everything that I had questions about. I was happily surprised by how quick their responses were. In my opinion, this is the way to create customized pieces that show someone you care. Designed by you, not selected off a shelf in a store. A way more personalized experience. Would recommend!”

Helpful Report

Posted 1 year ago

“Customer service has been good, insightful, and patient. However, I’m sending this review because of the automated emails. I think it’s a joke to say that the emails are “from the founder” asking for review, but the “founder” isn’t emailing or checking. If he or ANYONE was checking before sending me a first and second email about a stupid survey they would know they sent me a ring with the wrong gem in it. I am currently talking to CM to fix the issue and they are helpful. You want a review of the current process? That’s my review. They couldn’t check THREE stones to make sure they were accurate. No one in the process caught that it was the wrong opal. When ya start planning things and then find out you have to push that back a few weeks or months because of the company that doesn’t leave a great taste in my mouth. I’ll probably review at the end”

Helpful Report

Posted 1 year ago

“Custom made blew my expectations and my fiancés expectations for a ring out of the water. No where else gives you this much control over the process or delivers so quickly and professionally!”

Helpful Report

Posted 1 year ago

“Great experience, would use again”

Helpful Report

Posted 1 year ago

“The process for my pendant did not take very long and they were communicating with me all the time with fast responses and updates. My pendant came out just like how I envisioned it to be they also help me change the bail to fit my chain. The whole experience with amazing would definitely recommend this professional service.”

Helpful Report

Posted 1 year ago

“Exceptional workmanship,team stayed in contact with me during whole process I am extremely happy with my ring”

Helpful Report

Posted 1 year ago

“It was fantastic. I walked into looking for a bridal set for my fiancee entirely unprepared. I knew pretty much nothing about center stones, pave settings, VVS clarity, or the rest. I quickly was overwhelmed by all the different options. Enter CustomMade. I told them that I was looking for a bridal set, and they pretty much took it from there. They somehow took my vague ideas for what I wanted and turned them into a gorgeous and affordable ring that my fiancee adores. They showed me pictures of a bunch of different options to get an idea of what I liked, made several sketches of possible designs, and worked with me until we had the design perfect. Selecting a center stone was a breeze- They pretty much did it for me. They found a stone for a reasonable price that was the perfect size, color, and clarity. They held my hand through the entire process and were extremely receptive to feedback. Their craftsmanship is impeccable. You could not ask for a better team to help you make your ring dreams reality”

CustomMade.com 5 star review on 14th November 2023

Helpful Report

Posted 1 year ago

“Truly a work of art. The team—from beginning to end—was incredibly helpful, kind, and professional as they designed and built an heirloom quality piece for my family.”

Helpful Report

Posted 1 year ago

“CustomMade did an absolutely wonderful job designing the engagement ring for my Fiancé. They were able to blend a mix of old with something new using a family ring as the base. My fiancé absolutely loves the final product and couldn’t be happier!”

Helpful Report

Posted 1 year ago

“They did a great job communicating and keeping in touch for the whole process. Very timely and delivered a great end product”

Helpful Report

Posted 1 year ago

“Had a beautiful ring made for one of workers 25th anniversary. The team was amazing to work with and any modifications to the designs were done quickly and to my complete satisfaction. I would highly recommend them and will definitely be using them for any upcoming custom work I may require The ring is stunning!!! Thank you so much.”

Helpful Report

Posted 1 year ago

“This team was incredibly professional, efficient and responsive. Their services and communication provided an experience second to none, keeping everything within price range while giving all the options at hand in a digestible manner. I am very pleased with my experience with Custom Made.”

Helpful Report

Posted 1 year ago

“Custom Made were fantastic across the whole process. The engagement ring I was picturing I could not find anywhere so went to Custom Made and they were able to help my vision become a reality! They were regularly checking in so I never felt in the dark about how the project was going. They were really honest when mistakes were made and rectified them quickly to a fantastic standard. Really pleased with the results and would thoroughly recommend them”

Helpful Report

Posted 1 year ago

“Good communication throughout the process”

Helpful Report

Posted 1 year ago

“Great experience from start to finish! Exceptional customer service!”

Helpful Report

Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,433 reviews