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CustomMade.com Reviews

5.0 Rating 3,578 Reviews
99 %
of reviewers recommend CustomMade.com
5.0
Based on 3,578 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
2 - 3 Hours
Customer Service
5 out of 5
Read CustomMade.com Reviews

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 21st February 2025
Oliver Blay
CustomMade.com 5 star review on 21st February 2025
Aiden Weddle
CustomMade.com 5 star review on 20th February 2025
Johann Getferdt
CustomMade.com 5 star review on 13th February 2025
Brennan Patrick
CustomMade.com 5 star review on 13th February 2025
Ky Vo
CustomMade.com 5 star review on 13th February 2025
Andrew Neault
CustomMade.com 5 star review on 10th February 2025
Daniel Fugit
1521
Anonymous
Anonymous  // 01/01/2019
From start to finish the entire experience has been amazing! The team communicates well and fast! Thank you for being patient with my endless questions! Shipping was super fast! My husband loves his new ring!! I’ll be back soon to design my next piece!
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Posted 1 month ago
The whole team was absolutely wonderful and so patient with me even after I kept making changes to the design. And the final product was immaculate.
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Posted 1 month ago
My experience with custom made was incredible. They were quick to respond and so easy to work with. There were a lot of points in the process where I was a little clueless, having never done this before, and they were so helpful and made sure I was happy with my design. Pricing was transparent throughout the process. I can’t say a single bad thing about my experience.
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Posted 1 month ago
The entire CustomMade process was made extremely easy because of the responsive and professional people who worked with me. I would absolutely recomend this company to any person looking for custom jewlery.
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Posted 1 month ago
I am honestly BLOWN AWAY. It's a very rare thing to have an experience worthy of being described as "truly excellent," but getting my wedding band designed and created by CustomMade has been exactly that. Every person I've talked to throughout this process has been exceptionally communicative, professional, and kind. It was so easy, and the results have wildly exceeded my expectations. This ring is my DREAM ring! Every detail is precise and perfect, and the craftsmanship is impeccable. Even the packaging it came in was beautiful! It is very clear that you guys take a lot of pride in what you do, and for that reason and all the others I mentioned, I would recommend CustomMade in a heartbeat.
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Posted 1 month ago
They were very informative and helpful. They got exactly what I was looking for and they made the process easy to follow. Even with the specifics I requested, they made sure I could still get exactly what I wanted.
CustomMade.com 5 star review on 7th January 2025
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Posted 1 month ago
They made the whole experience very easy and comfortable. I went in thinking I had a certain idea in mind and was able to have them make 3D images of my ring and i changed a few things along the way. All of it was made very simple from top to bottom and to get exactly what I wanted. Once all the details were figured out they had my ri g created and delivered in no time and it turned out perfect. Would definitely do it again.
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Posted 1 month ago
I am so happy with the level of service and the quality of the rings from CustomMade. They were able to create a set of rings that are truly unique and perfectly matched to my personality and passions (DNA theme on the band because I am a science nerd and work in gene therapy). The communication was fantastic and the process was fun, I would absolutely reccomend them to anyone.
CustomMade.com 5 star review on 7th January 2025
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Posted 1 month ago
The whole team was fantastic to work with, and I really appreciated their patience while we made the ring just right for my needs.
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Posted 1 month ago
Obviously the necklace i got was quite expensive for what I got, and etsy shops tend to be cheaper (provided you find someone who both understands and is able to create your design), but the quality and communication of CustomMade was very pleasing. The images they provided prior to production were high quality and exactly what I had wanted, they were very keen on making sure I was satisfied. The final product was very accurate and quite well made. Not a single blemish or production mark on the pendant. The lead time was also significant, but not nearly as long as I expected. Overall, I do recommend them for specific jewellery requests that are hard to realize in a store or through a small vendor. They were reliable, personable, and professional.
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Posted 1 month ago
From start to finish i had the most amazing experience! Unsure about a few things, as this is all new to me, I was helped all the way through the process. Amazing response times! Amazing results! I’m so very happy I chose CustomMade for this ‘Once in a lifetime’ opportunity! Don’t just go to a jewellery shop for a mass produced ring for your special love.. get it made for her/him at CustomMade and you will not regret it! Trust me!!
CustomMade.com 5 star review on 6th January 2025
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Posted 1 month ago
I can't begin to explain how extremely helpful everyone was along this process. From the very first to final interactions, I received expert advice. And the ring? My fiance said it's "f'n gorgeous". This ring shines and sparkles like nothing I've ever seen before. I couldn't be more thrilled with her reaction.
CustomMade.com 5 star review on 6th January 2025
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Posted 1 month ago
CustomMade is a wonderful service! Emily easily turned my jumbled thoughts on how I wanted the ring to look into a full-fledged and beautiful design. She worked with me to get a great ring that was actually under my budget. Overall, I received the 5-star treatment, so my review is also 5-stars.
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Posted 1 month ago
They were amazing, my fiancé absolutely loved the ring and I plan to creat my own engagement ring through Custom Made!
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Posted 1 month ago
The initial screener/tests were helpful to create a guide for what I was looking for in a ring. I appreciated the various options given to me by the screener to focus on where I was in the process (i.e. looking at various stones, figuring out designs, pricing, examples). Once I was matched with Emily, she went above and beyond to present a clear timeline for the ring-making process and pricing structure. She also worked with me to create a custom roadmap based on my requested deadline, factoring in estimates for the center stone and shipping costs. Our process was a bit unconventional since I was providing a design from a third-party artist rather than working with CustomMade’s design team. Emily was incredibly understanding and flexible with our deadlines, knowing that the completion of the design was dependent on when the artist finished the drawings. She also made great use of our limited time by helping me select the perfect stones for the center and accent stones. Emily provided helpful infographics and real-world examples of completed rings in various lighting to help me make an informed decision. What stood out most to me during this process was Emily’s honesty regarding the pricing, durability, and aesthetic of the stones. She never pushed for the most expensive options, but instead focused on finding stones and metals (from 10k to 18k gold) that best matched my vision and budget. Though we encountered a few challenges on my end—Emily remained adaptable and proactive, adjusting key dates as needed and offering various shipping options (domestic and international). I also appreciated her prompt communication; she was always quick to respond to my questions and ensured we were aligned on all details. Her deep knowledge and attention to detail made the entire process smooth and reassuring. My biggest concern initially was whether I could bring my intricate custom design to life, but Emily and the team at CustomMade were more than willing to make necessary CAD revisions to ensure I was completely satisfied with the final design. Anna took over the production phase and was just as communicative, providing constant updates and sharing behind-the-scenes insights into the creation process. She also played a key role in ensuring the safe shipping of the ring, especially given my international travel plans. Though I ultimately didn’t have the ring shipped internationally, I felt reassured knowing Anna had taken every precaution to guarantee its safe delivery. In the end, both Emily and Anna worked together seamlessly to deliver a custom piece that met all my expectations, despite the various challenges along the way. I highly recommend working with them—thanks to their dedication and care, they’ve earned a lifelong customer!
CustomMade.com 5 star review on 6th January 2025 CustomMade.com 5 star review on 6th January 2025 CustomMade.com 5 star review on 6th January 2025
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Posted 1 month ago
My experience with this website has been amazing! My wife loves her engagement ring and wedding band. She gets compliments on the rings all the time, and most people comment on how unique and beautiful they look. On top of that, both rings were bought at an affordable price. I highly recommend this website to anyone looking for personalized jewelry for that special someone.
CustomMade.com 5 star review on 6th January 2025 CustomMade.com 5 star review on 6th January 2025
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Posted 1 month ago
Working with the CustomMade team was very simple. They were very transparent at every step of the process and it made us feel very comfortable. They were extremely kind and answered every question I had at any point during the process. I'm truly grateful that they helped us to make such a unique piece come to life.
CustomMade.com 5 star review on 6th January 2025
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Posted 1 month ago
CustomMade KNOCKED IT OUT OF THE PARK. I was skeptical at first, since I found them online without a reference. However, the lopsided ratio of 5-star to low-star ratings won me over, and they have earned 5-stars from me too. From design to delivery, they were excellent in every way. They are responsive, professional, friendly, meticulous, creative, and thorough. And she LOVES it. (Helpful tip, get her sister or her best friend to be your double agent.) CustomMade made a perfect ring for her based on the material I sent her, and they even delivered it early! I will recommend them to every hopeful boyfriend.
CustomMade.com 5 star review on 6th January 2025 CustomMade.com 5 star review on 6th January 2025 CustomMade.com 5 star review on 6th January 2025 CustomMade.com 5 star review on 6th January 2025 CustomMade.com 5 star review on 6th January 2025 CustomMade.com 5 star review on 6th January 2025 CustomMade.com 5 star review on 6th January 2025
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Posted 1 month ago
This is now the second custom piece I have had designed and brought to life. Both experiences were top notch. I recommend Custom Made to anyone who want beautiful custom jewelry.
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Posted 1 month ago
You cannot ask for a better experience. This was my first custom piece and CustomMade made the process go smoothly with constant communication and suggestions, all the while matching my level of enthusiasm for the project. I will definitely be using them again in the future.
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Posted 1 month ago
CustomMade.com is rated 5.0 based on 3,578 reviews