CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,711 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,711 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially, i was a little skeptical about ordering a custom made ring online. However shortly after I got in touch with the individuals at CustomMade.com, all my concerns were addressed. The entire process was easy and talking about what i had in mind for a design helped the design team creat the perfect ring!”

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Posted 3 weeks ago

“Although the engagement ring took a long time to design as it takes time to communicate, I am very happy with the final product and will definitely be returning to design a wedding band.”

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Posted 3 weeks ago

“The impressive part of the whole experience was communication. Each phase of the process is assigned to a specific person who will keep you informed of their progress. You have several opportunities to view the design before production begins. Once production begins, the final product is ready for review giving you the opportunity to make any minor changes before shipping. I received my ring within the time stated and was very satisfied with the results. You will not be disappointed in the results.”

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Posted 3 weeks ago

“Everyone at Custom Made was wonderful! Responses were timely, they made suggestions and were also great at implementing the changes we asked for. I also really appreciated their patience, as there was a period when I was very busy and didn't respond for a long time, yet they picked the project up exactly where it left off. I also appreciated their commitment to making a great product. When it came time for production, they told us when it didn't meet their quality control, repeated the producition, and still met our timeline. We are very happy with the final ring and are sure that it will last a lifetime!”

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Posted 3 weeks ago

“Everything was very efficient and the ring was perfect.”

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Posted 3 weeks ago

“From the first interactions on the website to the customer service experience to delivery to the actual quality of the product everything has been above board and exceptional”

CustomMade.com 5 star review on 24th March 2025

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Posted 3 weeks ago

“They made the process very easy the final product came out lovely!”

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Posted 3 weeks ago

“This was a remake of a lost ring. I made some minor changes and am very happy with the result. The constant updates as well as prompt apprisals of problems kept my mind at ease. End result is a ring even better than I anticipated after a seamless process.”

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Posted 3 weeks ago

“I wanted to wait a few months before writing this review but I am finally confident in saying that this whole prowess and the product delivered exceeded all my expectations! The people are professional, personable and full of knowledge. They really adopt your special occasion and want to be a meaningful part of it. I came in with a pretty simple design for my wife’s engagement ring and they went out of their way to source a matching stone to my own ring (also made with this company!) and make my whole vision come to life. The turn sound time was quick and the final product was jaw droppingly perfect! We have been wearing our rings daily for a few months now and they are in perfect condition and we love them more and more each day! Thank you to Custom Made for helping with such a monumental moment in our life. I would recommend this company to anyone looking for an easy and confident shopping experience (and do often!)”

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Posted 3 weeks ago

“I absolutely loooove my ring. From affordability to Communication, I was able to get exactly what I wanted and was about to get their advice as well. 10 out of 10 highly recommend.”

CustomMade.com 5 star review on 23rd March 2025

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Posted 3 weeks ago

“They were great, very patient very helpful, everything turned out amazing!”

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Posted 3 weeks ago

“I’ve worked with CustomMade three times now with excellent results every time. The design process was thorough but straightforward and the production timing is reasonable. Pricing is fair. I’ve appreciated their attention to detail and online platform that keeps all project docs and progress reports in one location. My wife loves her engagement ring, wedding band, and push present ring for our latest family addition. We recommend CustomMade enthusiastically to all that ask and those that don’t as well ;).”

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Posted 3 weeks ago

“Custom Made did a wonderful job designing out wedding bands. They made my engagement ring, and I asked for something to match, which they did so quickly. I cannot recommend them enough!”

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Posted 3 weeks ago

“I had great communication with my team and they worked eith my budget and wants beautifully. It was a dream ring come true and they sent small gifts with it that made it all the more special.”

CustomMade.com 5 star review on 22nd March 2025

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Posted 3 weeks ago

“I could not be happier with the service, production, and end product. I will be recommending this company to everyone I can.”

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Posted 4 weeks ago

“Everything from start to finish was seamless. CustomMade were so great to work with, and they absolutely nailed every aspect of my project. I will certainly be using them again in the future for any projects I may have.”

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Posted 4 weeks ago

“Spoke with a few designers and they got to work and made my perfect ring. 💍 Took a few co-signs and we got to the final design. Now it’s been made and it’s now In my hand it looks incredible! Truely beautiful!! Before they made it I got to see 3d rendering designs of it and also had it engraved”

CustomMade.com 5 star review on 21st March 2025

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Posted 4 weeks ago

“Reviews can be taken lightly or at surface but please read this review as genuine and heartfelt. My experience with CustomMade was beyond my expectations from the start. To be honest, I didn’t know what to expect and that’s where CustomMade stepped in with thorough information on the company and process. They took both me and my design wishes very seriously with continual communication and clarification during each step. The outcome of my piece was a perfected replica of my submitted drawing and absolutely stunning. I will be presenting the jewelry to my soon-to-be husband on our wedding day and anyone that is already privy to and has seen the piece has been in awe as well as in tears because of how stunning and remarkable it is. Well done, CustomMade, and thank you!”

CustomMade.com 5 star review on 20th March 2025

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Posted 4 weeks ago

“high quality products. shipped to Canada in 3 days. they give updates on every step of the process and are very friendly.”

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Posted 4 weeks ago

“Really an amazing end to end experience from consultation, design to a delightful box with the presentation of a ring. Customer service both pre and post was exemplary. Highly recommended”

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Posted 4 weeks ago

CustomMade.com is rated 5.0 based on 3,711 reviews