CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,427 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,427 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 17th November 2024

Joseph Huffman

CustomMade.com 5 star review on 15th November 2024

Alexandru-Petrut Popa

CustomMade.com 5 star review on 14th November 2024

Anonymous

CustomMade.com 5 star review on 26th October 2024

James Panter

CustomMade.com 5 star review on 24th October 2024

Erik Andresen

1435

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The CustomMade team was absolutely amazing to work with, taking me through each step methodically and making sure that the engagement ring I picked was exactly what I wanted! I'll be going through them for future purchases and that's saying something considering I'm from Australia and I'm sourcing and American company for my jewellery needs! When the ring got to me I was expected just the ring but I got a lil care package, all this certification I wasn't even expecting to get and the ring in person was more beautiful then the professional photos custom made provides Highly recommend!”

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Posted 1 week ago

“This project was on a swift and easy task The ring is everything I wanted for my girl and more, I wouldn’t trust anybody else to make my wedding band in the future. If you want your ring done right go here, especially if you don’t wanna be generic.”

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Posted 1 week ago

“My husband and I could not find the "perfect" wedding ring set. We looked everywhere- online and in-person, in and out of state. Nothing. After a google search, I researched CustomMade. I submitted an inquiry and began discussing my project/vision with the company. They worked with me in creating the perfect wedding set for myself and my husband. There was no charge to start the process and CustomMade was very responsive to my ideas, suggestions and change requests. I was communicated with throughout the entire process- but, not in a pushy way at all! Once my design was perfected, I paid my deposit and my rings went into production! The final payment was not due until my rings were complete and photographed for my approval! I was worried about the price of such a wonderful service- it wasn't a concern! We found CustomMade to be very reasonable and even better priced than some of the pieces we had looked at in stores. And it was OUR design! Not a cookie cutter piece that others might be walking around with on their fingers- uniquely ours! I highly recommend CustomMade and can't say enough positive things about our experience!”

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Posted 2 weeks ago

“It was and is an amazing experience. They worked with me to design the perfect ring within my budget and specifications. I loved the entire process and I would definitely recommend it.”

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Posted 2 weeks ago

“The proposal went off without a hitch, and the ring was beyond my expectations. It was so awesome to give my now fiancee something totally unique and tailored to her. 10/10. Would recommend”

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Posted 2 weeks ago

“I got a custom engagement ring designed for my, now fiancé, and the whole process was easy and straightforward. The ring they designed was exactly what I imagined and was trying to describe to them during the design process. My fiancée has been wearing it for about a month now and she loves it. I still catch her admiring it almost everyday. I highly recommend CustomMade for your engagement ring. I will be going back to them for our wedding bands too!”

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Posted 2 weeks ago

“CustomMade has been smooth sailing. My ring came too big and they sent a box to send it back to get it resized. Amazing service! I’ll be buying more customer jewelry from this company!”

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Posted 2 weeks ago

“CustomMade really does have the top notch service and product that they claim to have. My girlfriend soon to be fiancé just gave me photos as inspiration and I added a few personal touches to the beautiful sketches and 3D renders they made for me. Their responses were kind and timely. They were very understanding of the changes I wanted to make and completely transparent on the production process and any issues that came up.”

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Posted 2 weeks ago

“CustomMade, from my engagement ring design (dare I say first and last), was outstanding from start to finish. Experience with all the staff, from the initial designers to the diamond selection team, was completely professional, helpful, extremely patient throughout the entire process. If I needed to delay something or had any issue, they were very understanding, never applying heavy pressure, and willing to adapt at a moment's notice. They were aboveboard and upfront about pricing, didn't hide any information, and always explained every step of the way succintly and clearly. I felt good about what I was doing, and they helped make the experience less stressful and a much more thoughtful journey. I would recommend CustomMade to anyone wanting to create an authentic, unique, original expression of love for the love of their life.”

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Posted 2 weeks ago

“I popped the question yesterday and got soo many compliments on the ring. I could not be happier. I probably will come back to get a wedding band as well!”

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Posted 2 weeks ago

“Prompt responses, security in a large online purchase.”

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Posted 2 weeks ago

“I did an unhealthy amount of research so believe me when i say custommade is the way to go the only complaints people have are usually over their trash deaigns because they made my ring EXACTLY how i imagined in my head and i am very meticulous”

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Posted 2 weeks ago

“Everyone was very helpful and patient. I absolutely loved the finished product!”

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Posted 2 weeks ago

“The people at custom made were excellent! They worked tirelessly to see my ideas to come to life and were were pleasant to work with throughout the whole process.”

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Posted 2 weeks ago

“After a few unsuccessful attempts to find a ring for my fiancé in store, I decided to give CustomMade a try - and I'm so glad I did! The team was super patient with me through the design and gem procurement phases (~2 months). They were always willing to answer my questions and work with me to tweak the design. Even with me being indecisive and slowing down the process, I was still able to get the ring by my planned proposal date. The end result is a ring that is unique to my fiancé that she absolutely loves! I couldn't recommend them more.”

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Posted 2 weeks ago

“Phenomenal experience, the design was exactly what I was envisioning and the product came out even better. Communication was timely and very helpful. My fiancée loves it. Already recommended it to my mate.”

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Posted 2 weeks ago

“Best customer service experience I’ve ever had. They made sure my ring was exactly how I wanted it.”

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Posted 2 weeks ago

“Perris was fantastic! Great turnaround and very responsive”

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Posted 2 weeks ago

“The entire team at Custom Made is excellent as is the finished product. It is incredible that it was possible to take my idea for a 50th wedding anniversary ring, my rudimentary drawing and basic design parameters, go through their process and produce a ring that is better than I had imagined. Every step in their process makes you more confident that they understand what you desire to accomplish. All the members of my design team were dedicated to ensuring that I was happy before going to the next step in the manufacturing process. I never felt pressured or hurried to make a decision. They all were professional, friendly and extremely creative. Their attention to detail is superb and it shows. This ring is unique, it is what I wanted and it is beautifully crafted. My thanks for making this dream become a reality. I'm proud to say you all will be forever joined to us as we celebrate our 50th wedding anniversary.”

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Posted 2 weeks ago

“At first, I had my doubts about using a custom ring website just because that’s how I am as a person. But going with the risk, this was one of the best customer experiences I’ve ever had. They always were kind and quick to answer any questions I had. Not to mention how amazing and beautiful the ring came out.”

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Posted 2 weeks ago

CustomMade.com is rated 5.0 based on 3,427 reviews