CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,722 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,722 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 20th April 2025

1591

Anonymous

Anonymous // 01/01/2019

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“Great experience overall!”

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Posted 9 months ago

“CustomMade made designing the perfect ring easy. Their staff are extremely helpfull and my now fiancee loves the ring.”

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Posted 9 months ago

“They made the whole process very easy, were helpful and responsive. The ring turned out great! I would highly recommend them to anyone.”

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Posted 9 months ago

“Great process. Got the ring exactly how I wanted. Well worth the extra time but they are very time efficient with it as well. Very competitively priced too.”

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Posted 9 months ago

“The ring I designed with the staff came out even better than expected. I was blown away by the communication from those working on my project. Great experience all around.”

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Posted 9 months ago

“Although at the begining I had some doubts about purchasing a proposal ring in the United States since I am in Spain, I am absolutely in love with the result. From the first contact with them, they make me feel secure and calm. They guided me through the whole process and I was informed and asked about any possible change and improvement. I want to highlight the pacience and love they have had through the process. I am very happy with them because they achieved success in creating the ring which I had in mind. The result is atonishing. Without any doubts, I would contact them again to design any other future jewel. In Spain, there is a future bride wearing a lovely custommade-jewelery ring :)”

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Posted 9 months ago

“Such a amazing team it took no time to source the gems I wanted for a special ring to propose and it came out better than any pictures could have shown thank you to custom made you guys where a please to work with”

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Posted 9 months ago

“As I am in the process of writing my own fantasy novel, I wanted to commemorate it by a wearable piece that is mentioned in the book. Custom made got the design spot on and I couldn't be happier with the end product. Thank you all so much!”

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Posted 9 months ago

“amazing ring and quality, overal very pleasant experience to work with their team on designing my own ring. couldnt have gone better”

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Posted 9 months ago

“I plan to propose in another month, but I will say that the ring came out amazing in my opinion. The process was great -- I was informed of every step and every detail change along the way. A+ for communication. If i wanted changes, they were made -- advice was given when I felt indecisive, and I felt very good about the entire process every step of the way after initially being hesitant to use an online jewelry service. But they are legit! Fair pricing, great communication, and I got everything I wanted and in the appropriate time frame. Would 100% recommend.”

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Posted 9 months ago

“I loved how collaborative and communicative the team was during the whole process. It really made me feel like I was a part of the creation.”

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Posted 9 months ago

“The whole process was streamline, easy, and was all in all enjoyable. Everyone I worked with was friendly and helpful and the ring came out absolutely perfect. I couldn't have asked for a better service. Would highly recommend.”

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Posted 9 months ago

“Their services are phenomenal, they were forgiving and gracious at every turn no matter what. The item I received was fantastic, beyond what I expected and the attention to detail was amazing. I will definitely be ordering from them again in the future.”

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Posted 9 months ago

“CustomMade was fantastic! They answered all my questions promptly and were very helpful. I requested a change during the process. They took the time to explain why that design choice is made, and suggested several edits that could be made and the repercussions of each one, allowing me to make final say. Gemstone selection was very easy. Ring design was based on all of my input. This was an overall fantastic experience!”

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Posted 9 months ago

“The entire process of designing this ring was amazing. Very quick responses and they matched every request that I had will recommend to everyone that I know.”

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Posted 9 months ago

“The customer service from start to finish was top tier. They worked with me to design a one of a kind piece that I was able to choose out of many sketches to find the one for me!”

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Posted 9 months ago

“CustomMade went above and beyond all expectations. I had a ring made in memory of my brother, who passed away in a tragic accident this April. I just cannot stop admiring this beautiful ring! The attention to detail is impeccable. Charlie, Rafa, & Nix were super helpful and informative every step of the way. I'm grateful to all who worked on this project. I cannot thank everyone enough. I recognize the fact that they work with numerous people and situations, but this experience was exceptionally personal and special for me. They absolutely created a one-of-a-kind piece that I will cherish forever!”

CustomMade.com 5 star review on 23rd June 2024

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Posted 9 months ago

“I would like to take a minute to thank the entire custom made team for an amazing experience in helping me design a memorable piece of jewelry. When I first looked into making custom jewelry the internet was full of sponsored ads and it almost seemed overwhelming for me. I had to do a lot of research before I settled on CustomMade.com; when I decided to move forward in discussion I was initially very hesitant because it was an internet based company that had no home office or brick and mortar site at the time and I worried that it may be a scam. I did my research on several different review sites and better business bureau and found no concerning commentary but rather to the contrary lots of good reviews! This helped to put my mind at ease I then began discussing with them my ideas for a custom piece and the more I worked with them the more I realized their level of professionalism and dedication to delivering an amazing product. By the time I had the first 3D-rendering completed I felt completely at ease with the team at cCustom Made but it was no easy journey coming to the final product for I had many ideas and could not come to any decisive resolutions until much time had passed. This passing of time did not deter them and when I went silent they sent emails every once in a while to check in on me and eventually when I was ready to resume my design with fresh ideas, we did so. After a year and a half of back and forth for lack of my own motivation and inspiration (through no fault of their own) we finally came up with the design which was truly inspired and original and one I cherish. Once I was settled on the design they were able to complete, from start to finish, a product that still amazes me every time I see it. Made and shipped to my door, in one month...imagine an exquisite platinum diamond and sapphire ring being created in design for a year and then in the actual completion time being able to be created in one month... it's just mind boggling, yet here it is, this beautiful piece of art that I absolutely love! The entire team was truly incredible and I can say without any uncertainty I will be buying more products from them in the future! thank you all very much for such a wonderful experience!”

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Posted 9 months ago

“I am thrilled with my ring...even happier than I expected to be. I had bought a very inexpensive ring that i loved and decided I wanted it turned into a "real" ring. Every step of the process was laid out easily and very simple to follow. Each person I had contact with listened to my wishes and the outcome was PERFECT!!”

CustomMade.com 5 star review on 22nd June 2024

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Posted 9 months ago

“All the staff members I worked with were extremely professional, and as enthusiastic about the project as I was. If I need custom jewelry in the future, this is the first place I'm going.”

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Posted 10 months ago

CustomMade.com is rated 5.0 based on 3,722 reviews