CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,430 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,430 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

Beverly Landrey

CustomMade.com 5 star review on 17th November 2024

Joseph Huffman

CustomMade.com 5 star review on 15th November 2024

Alexandru-Petrut Popa

1438

Anonymous

Anonymous // 01/01/2019

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“CustomMade was a breeze to work with, super responsive, and very helpful at every step of the way. They helped my fiance and I create our the engagement ring of our dreams, and did so with quick responses and cooperative team members. It was a pleasure to work with them!!”

CustomMade.com 5 star review on 8th June 2024

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Posted 5 months ago

“From guiding us and being patient through the design process to the support and communication that came through the purchasing phases, Custom Made was fantastic.”

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Posted 5 months ago

“My experience with CustomMade made me extremely happy. They were always attentive and helpful and very committed to my project coming out exactly how I wanted. All of my questions were answered promptly, and all of my needs and asks were met. The jewelry turned out beautiful and I believe I got the best thing I could’ve gotten at the best price.”

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Posted 5 months ago

“They made both the engagement ring and wedding band my fiancée had dreamed of come to life. They were so helpful with everything along the way and patient when I needed to think or save money. Not a bad price for all the detail you get!!!”

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Posted 5 months ago

“This was my 2nd custom project with CustomMade, and it was just as effortless and smooth as the 1st! The CustomMade staff that are paired with you throughout the process are all respectful, helpful, efficient, and most important (at least to me) 100% concerned with your happiness and acceptance with the piece being made. This piece was a promise ring for my girlfriend and was comprised of a very specifc image I had in my head. They were able to bring my design to life EXACTLY as I had envisioned! and they did so within my timeline due to the clear and timely communication back and forth. Thank you CustomMade team!!!”

CustomMade.com 5 star review on 7th June 2024

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Posted 5 months ago

“I can't say enough good things about this company! They made the process so easy and updated me every step of the way. They were so kind too! I had an idea of what I wanted and I told them and they brought my pendant to life in a way that I never thought possible. I absolutely LOVE it and I wear it every day! I'm so happy!”

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Posted 5 months ago

“I am so happy that I found CustomMade. The entire process from concept, to design, to finished piece was so easy, and fun as well. I couldn’t be more pleased with the quality and craftsmanship of my ring. It is exceptionally fine.”

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Posted 5 months ago

“Everyone I spoke with was professional and helpful and gave me so much useful information on the process my rings were going through!”

CustomMade.com 5 star review on 6th June 2024

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Posted 5 months ago

“It was just so good all around. Excellent and efficient process, very professional, very beautiful ring, relatively decent pricing”

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Posted 5 months ago

“Customer service was excellent and always answered questions in a reasonable time period”

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Posted 5 months ago

“I had an amzing experience designing my ring. The communication was exceptional with regular updates throughout the entire process.. I could not be happier. what a wonderful company.”

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Posted 5 months ago

“If you are looking for exquisite custom jewelry with professional service, look no further than Custom Made. We worked with an exceptional team to design my non-traditional engagement ring and both our wedding bands. They listened to our feedback, made the appropriate adjustments and kept us informed each step of the way. The final rings are stunning, and we are beyond pleased. 100% recommend!”

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Posted 5 months ago

“Working with CustomMade has been the best customer Service experience I have ever had. They were surprisingly prompt in responding to messages, sent beautiful renderings of the project design (a college class ring for my daughter), which they helped design, and the ring itself was just beyond our expectations. Even with a delivery glitch, where the project was returned, they re-sent it promptly and coordinated in a manner that ensured it was received before she graduated! I am beyond satisfied, and will happily return with my next project.”

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Posted 5 months ago

“My entire family wants their family crest ring now. Custom made was very easy to work with. I love their prompt responses. They really made my dreams come to life and they were able to meet my deadline. They didn't take my money and make me feel like just another number, they made me feel like I was appreciated and like I was a priority. We will be getting more done very soon. Best company hands down. The delivery the ring came in was also top notch. It made good for presenting my son his ring during his rights of passage.”

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Posted 5 months ago

“I had a custom made ring made. First time ever doing so. The process was made very easy and went fast. Not being used to doing everything on the internet I had a minor problem/misunderstanding on the “accept proposal” part but however I was dealing with caught my mistake and guided me through what to do. The ring is great and I don’t feel the price was excessive considering it’s a custom design that they made for me. I don’t have any complaints and am having them make a second ring for me. My experience has been great and I wouldn’t consider using anyone else so I’m grateful to have found them.”

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Posted 5 months ago

“My husband wanted a ring that resembled a vintage Tiffany’s band, boy did custom made do just that! Not only did they do just that, they made it even better! It was such an easy process working with the team at custom made- I sent them my ideas and my vision and they brought so many gorgeous concepts to life and ended up making the most perfect ring. I am so grateful to see my husband wear a ring he loves!!”

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Posted 5 months ago

“Very friendly people to work with. They're able to get you exactly what you want within a reasonable price range”

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Posted 5 months ago

“I would strongly recommend this business to people, the site is very easy to navigate. The staff quickly responded to all my messages, as well when we were going over the designs they were very patient and helpful. The pricing was very straightforward and there wasn’t any extra add ons or charges you didn’t want. I knew what I was going to pay once we settled on a design. When the ring finally came the pictures didn’t do it justice they did an amazing job and it turned out beautiful! I genuinely appreciated the overall service and at the very least check this site out!”

CustomMade.com 5 star review on 5th June 2024

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Posted 5 months ago

“I designed a unique engagement ring that incorporated a lot of different gemstones and settings. Along the way the representatives were very timely with there responses anytime I had a question or concern. If I needed to tweak or adjust anything they were willing to make those adjustments and show me new renderings leading to a very satisfying end piece. I would 100% recommend custom made to help bring your creation to life.”

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Posted 5 months ago

“A simple, straightforward process for buying a ring. I don't have much experience in the area to be honest. But having someone each step of the way was extremely helpful. And the ring is unique from others, truly one of a kind.”

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Posted 5 months ago

CustomMade.com is rated 5.0 based on 3,430 reviews