CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,433 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,433 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

Beverly Landrey

1443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team at custom made did an absolutely fantastic job with the ring- smooth sailing all the way from initial design through finished product. My (now) fiancé was absolutely thrilled with the uniqueness of the ring. Lovely quality with great attention to the fit and finish. I couldn’t be more happy.”

CustomMade.com 5 star review on 26th November 2023

Helpful Report

Posted 11 months ago

“Absolutely amazing customer service and quality. the ring is perfect in every way and has all the ideas i shared. The delivery packaging is also perfect really higlights the importance of the ring and life moment! And also the amazing delivey time being an over seas customer. I will definetly be using custom made again in the near futute for our wedding bands. Thankyou so much custom made and all the team for such a unique and personalised experience.”

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Posted 1 year ago

“I’ve had 2 custom pieces made. Both turned out very nicely and everyone I communicated with during the process was very professional and helpful.”

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Posted 1 year ago

“amazing customer service. answered every question i had the whole process of buying a ring. kept me informed the entire time. great company that takes pride in what they do.”

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Posted 1 year ago

“Great relaxed design process, didn't feel rushed. Photos could not do the ring justice, but a beautiful piece.”

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Posted 1 year ago

“Overall Great Experience”

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Posted 1 year ago

“I was super hesitant about using an online vendor for something as important as an engagement ring, but I was not at all disappointed. The team helped me along every step of the way and designed an absolutely fantastic one-of-a-kind ring for my now-fiancée. Sizing was perfect too. I definitely recommend them :)”

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Posted 1 year ago

“Great Customer Service. very helpful and end product turned out beautifully”

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Posted 1 year ago

“The process was fun and engaging throughout, helped make the perfect ring to match my fiance.”

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Posted 1 year ago

“CustomMade did a phenomenal job, start to finish, with my ring project, which was TRULY custom, start to finish. All those that I worked with were incredibly considerate, excited, and respectful of the (overtly!) Catholic wedding ring I had in mind for my future husband! They were fun and engaging to work with, and the finished product exceeds all expectations. I HIGHLY recommend CustomMade for any custom jewelry you might be dreaming of! For the work involved, the completely custom nature of the project, and the gorgeous finished ring, the price was an absolute steal. THANK YOU, CustomMade!”

CustomMade.com 5 star review on 21st November 2023

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Posted 1 year ago

“It's been a great experience from beginning to end. The communication is smooth and, most importantly, my ring is beautiful. I highly recommend CustomMade.”

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Posted 1 year ago

“Fantastic service, a really personal touch to getting something made for my wife on our wedding day. Was pleased with the service I received.”

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Posted 1 year ago

“We are very pleased with our experience; even with the little hiccup with a sizing issue. It was quickly rectified and the ring made it to me before our anniversary trip. The rings are breathtaking! Customer service was superior. Highly recommended!!”

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Posted 1 year ago

“CustomMade was a fantastic experience. Responses were quick and everything was streamline. I wasn’t entirely sure what I wanted coming into the experience but everyone I spoke with was supportive and helped walk me through everything until the perfect ring was made! I’ve already recommended it to my friends and some of them are even working on their own creations! I would submit a photo of my ring but I’ll be proposing soon with it and would hate to ruin the surprise!”

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Posted 1 year ago

“Excellent craftsmanship and service. I will use them again in future projects.”

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Posted 1 year ago

“My ring experience was amazing! The staff at Custom Made designed and built my ring quickly, efficiently, and the piece is perfect!”

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Posted 1 year ago

“I had a very, very positive experience working with Custommade on my fiancé's ring, and would absolutely recommend working with them to anyone ring shopping!”

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Posted 1 year ago

“I had a great experience. The staff was incredibly friendly and helpful and they helped me find a design that fit my ideas perfectl!”

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Posted 1 year ago

“This company will do everything possible to give you exactly what you want. They made the engagement ring for my fiance and our wedding bands, and they all turned out so much better than I ever could have imagined!”

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Posted 1 year ago

“The whole process was fantastic. The communication was clear and transparent, there was never any rush or pressure during the design phase no matter how many iterations and slight (or big!) changes I asked for. They only wanted to ensure they it was the ring that I wanted. Highly recommended and would definitely use again!”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,433 reviews