CustomMade.com have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
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I was looking for a very specific design for my engagement ring and couldn't find exactly what I wanted and then I came across CustomMade. They made exactly what I had in my head become a reality. They worked with me and and made any changes I asked for, gave me good options and advice about diamonds, and worked within my budget for the overall price. Overall, fantastic experience.
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- Noah Bauer
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I was estimated 2700 for this piece but after taxes and other final details it was set for 2900 so expect to pay a little more than estimated price but it is worth every penny.
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- Kaitlyn Cowart
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However, my original design couldn’t be made even after reviewing the proposal and paying the asking price.
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- Anonymous
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From the first interactions on the website to the customer service experience to delivery to the actual quality of the product everything has been above board and exceptional
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- Patrick Moise
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I couldn’t be more pleased with the service, ease of ordering, design approval, and delivery of the custom class ring I ordered for my son on Custom Made. Every step of the way I felt valued and listened to with fast, personal responses. The ring is exactly as I deaigned and beautifully polished. I can’t wait to see the look on my son’s face. Thank you, Custom Made!
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- JoAnne Lacey
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The CustomMade process was amazing from start to finish. Everyone I interacted with from design to delivery were professional and courteous. They were responsive to all questions. The ring looks just like the renderings and CAD drawings I was sent. They took my vision and created a one of a kind masterpiece. I would highly recommend CustomMade to anyone looking for a stunning piece of art.
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- David Haynes
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I kindly request either a refund or assistance in rectifying these issues promptly.
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- Kayla Mills
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You don't want a review from me. My husband ring was shipped back to you guys yesterday for a full refund.
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- Kylee Baker
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So I have sent a message and got either send back for refund or buy a new one in gold, and its really not plausible to send it back, So I have asked for a partial refund as its not what I bought, I bought a pure silver ring, pure silver doesn't turn black in 2 weeks or wearing it.
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- Rhiannon Phipps
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I had a wonderful experience with Custom Made! They were responsive, kind and just as excited as I was about creating my engagement ring. My rep was patient and understanding as I navigated the creation process. I absolutely love my piece! I would 10/10 recommend anyone interested in high quality, handcrafted/handmade, and great customer service to use Custom Made! Thank you!
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- Sadie Jeannette
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They did a ring for me and I am beyond thrilled with the level of customer service and the attention to detail. I asked and they delivered. Thank you and your team. I don’t have a lot of money to your guidance throughout was amazing. Thank you again .
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- Lilliana Araya
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I had my wife's engagement ring/wedding band designed by Custom Made along with a matching necklace and earring set for our one year anniversary. They did an amazing job, the quality of the pieces are stellar and the customer service was kind and prompt on both projects. 100% recommend Custom Made for anyone looking to have jewelry made for any special occasion.
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- Chase Skweres
