CustomMade.com have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
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The results of the design exceeded the possibility of obtaining custom jewelry for an acceptable price point.
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- Daniel Fugit
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Yes, the price was on the higher end, but this is a completely one-of-a-kind piece.
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- Matthew Espinoza
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My experience with this website has been amazing! My wife loves her engagement ring and wedding band. She gets compliments on the rings all the time, and most people comment on how unique and beautiful they look. On top of that, both rings were bought at an affordable price. I highly recommend this website to anyone looking for personalized jewelry for that special someone.
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- Joey Wintz
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The CustomMade process was amazing from start to finish. Everyone I interacted with from design to delivery were professional and courteous. They were responsive to all questions. The ring looks just like the renderings and CAD drawings I was sent. They took my vision and created a one of a kind masterpiece. I would highly recommend CustomMade to anyone looking for a stunning piece of art.
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- David Haynes
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The staff were very helpful and had the patience to deal with my questions and requests, the product ended up beautiful, CM were on point with the timeline it even arrived before the estimated delivery time. Wouldn’t be the last time I work with them. Best
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- Abdullah Alsabban
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Overall, the entire experience, from design to delivery, was exceptional and resulted in cherished pieces.
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- Darren Povall
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I kindly request either a refund or assistance in rectifying these issues promptly.
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- Kayla Mills
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You don't want a review from me. My husband ring was shipped back to you guys yesterday for a full refund.
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- Kylee Baker
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So I have sent a message and got either send back for refund or buy a new one in gold, and its really not plausible to send it back, So I have asked for a partial refund as its not what I bought, I bought a pure silver ring, pure silver doesn't turn black in 2 weeks or wearing it.
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- Rhiannon Phipps
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Absolutely stunning results and amazing customer service! They are with you every step of the way and truly help you make the ring of your dreams come true!
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- Rakell Delucchi
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I look forward to creating another piece with them and experiencing their wonderful customer service once again.
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- Carolina Vlaun
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Great customer service. Everyone was patient and accommodating.
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- Whitney Murray
