CustomMade.com have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
I was communicated with throughout the entire process- but, not in a pushy way at all! Once my design was perfected, I paid my deposit and my rings went into production! The final payment was not due until my rings were complete and photographed for my approval! I was worried about the price of such a wonderful service- it wasn't a concern! We found CustomMade to be very reasonable and even better priced than some of the pieces we had looked at in stores.
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- Jennifer Paholak
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I asked for a custom made ring and what i received was even better than expected. I sent Custom Made my ideas and design and they sent me pictures of there design for me to approve and from there I made slight modifications which they incorporated and then produced. I couldn't be happier with the ring or with the price. Exceptional craftsmanship!!!
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- George Hite
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The ring came out perfect. Design team was prompt and shared lots of information along the wait. Price was transparent and competitive. Cant wait to work to design the matching wedding band.
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- Aaron Treephantuwat
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The initial delivery date had the ring arriving after my fiancée was to leave.
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- Michael B. Gilliam
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It was exactly what I was looking for. A custom ring made exactly to my specifications. They nailed it! The design process, the pricing, the execution and delivery was perfection. It even came way early. If you're looking for someone who won't mess up your order, then you found it with CustomMade. I'll be back as soon as I can afford to make my ring again but in a more precious metal.
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- Matthew .
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After the project was completed, international delivery was quick arriving within 7 business days.
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- Callum Pieterse
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I kindly request either a refund or assistance in rectifying these issues promptly.
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- Kayla Mills
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You don't want a review from me. My husband ring was shipped back to you guys yesterday for a full refund.
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- Kylee Baker
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So I have sent a message and got either send back for refund or buy a new one in gold, and its really not plausible to send it back, So I have asked for a partial refund as its not what I bought, I bought a pure silver ring, pure silver doesn't turn black in 2 weeks or wearing it.
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- Rhiannon Phipps
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Excellent service and response time.
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- Frederick OConnell
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The reaction of my bride made the decision to use the service for the wedding bands obvious.
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- Michael B. Gilliam
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Excellent customer service!! They provided great communication on what was going on and updates on each step of the process.
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- Bobby Howard
