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CustomMade.com Reviews

5.0 Rating 3,579 Reviews
A
Happiness Grade
Read CustomMade.com Reviews

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com

A

Customer Service - Good

98.55%
Industry Average
Absolutely stunning results and amazing customer service! They are with you every step of the way and truly help you make the ring of your dreams come true!
posted 3 days ago - Rakell Delucchi
I look forward to creating another piece with them and experiencing their wonderful customer service once again.
posted 2 weeks ago - Carolina Vlaun
Great customer service. Everyone was patient and accommodating.
posted 2 weeks ago - Whitney Murray
A great company to make whatever piece of jewelry that you want come to life. I enjoyed making the 3 rings with them and I appreciate the customer service and quality of work. I would use custommade over some random or name brand jewelry company. Custommade brings your thoughts to life.
posted 3 weeks ago - Seth Thomasson
For anyone that is looking into making a custom piece and doesn’t have ideas on where to start, they provide a very good and easily accessible service.
posted 4 weeks ago - Anonymous
Absolutely wonderful experience. A whole team of people assisted in then entire process and the products were above and beyond expectation! We are thrilled with the responsiveness, punctuality, customer service and everything.
posted 4 weeks ago - Derek Puhl
Customer service is amazing the team is very responsive and catered to all my requirements, the item looks just as I hoped and delivery time was met even as they had to ship to the UK (import charges to UK are quite expensive so bear this in mind) However I would definitely return to more pieces in the future.
posted 1 month ago - Anonymous
I am so happy with the level of service and the quality of the rings from CustomMade. They were able to create a set of rings that are truly unique and perfectly matched to my personality and passions (DNA theme on the band because I am a science nerd and work in gene therapy). The communication was fantastic and the process was fun, I would absolutely reccomend them to anyone.
posted 1 month ago - Meagan Vaughn
CustomMade is a wonderful service! Emily easily turned my jumbled thoughts on how I wanted the ring to look into a full-fledged and beautiful design. She worked with me to get a great ring that was actually under my budget. Overall, I received the 5-star treatment, so my review is also 5-stars.
posted 1 month ago - Anonymous
I'm honestly quite pleased with the service I received. The communication was lovely, and the patience with design changes or questions was perfect! The only thing I was slightly disappointed with is that the blue topaz in my ring doesn't really have a "shine" to it. Which is okay because it might be due to it being lab grown or not having as many faces/facets cut into it as I expected.
posted 1 month ago - Lauren Anderson