CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,442 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 29th November 2024

1448

Anonymous

Anonymous // 01/01/2019

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“A lovely website, company and team. Very easy to use and great staff that explained and advised every single step along the way. Fast delivery and progress that gave me an amazing necklace with everything I asked for.”

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Posted 2 years ago

“I couldn't be happier about my experience with Custom Made! From the very first conversation, the team was more than happy to work with me to find exactly the right design at a price that fit within my budget. Communication was always immensely clear and timely and each request I made along the way was integrated into the piece beautifully. I received my ring almost a week ahead of schedule, which allowed me to propose while my (now) fiancé and I were on vacation before the holidays, which I hadn't anticipated I would be able to do. The moment was incredibly special and my partner loves her ring!”

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Posted 2 years ago

“This was the best experience I have ever had with getting a piece of jewelry! Being a project manager myself, I understand how complicated it can be to organize a project like this and keeping the client in the loop during the entire process. The communication was spot on (just the right amount of communication). Any questions I had were almost immediately answered. I was fully aware of what was going on with the project at all points. Since this was a surprise gift, I was also very pleased with the discretion in the packaging and the team's ability to work with me on sizing and styling while not having all the answers myself. Overall we were very happy with the end product and I will never go to a big box store ever again for jewelry!”

CustomMade.com 5 star review on 3rd January 2022

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Posted 2 years ago

“Good service Excellent product Would recommend”

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Posted 2 years ago

“Very smooth process start to finish on our custom made rings”

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Posted 2 years ago

“From start to finish my experience was absolutely amazing. I was skeptical at first of a company I had never heard of that just seemed to be online, but after reading other reviews I went for it, and I am glad I did. Everyone that assisted me (the sketch artists, 3D designers, Gem experts, project lead) were very kind and extremely helpful. They were able to turn my idea into an engagement ring on my fiance's finger in 1 month during the holiday season and the ring is stunning. I highly recommend CustomMade!”

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Posted 2 years ago

“CustomMade.com is an amazing best in class service. Each team member took the time to explain every step in the process. Timelines were kept and the final product was breathtaking. This pictures sent did not do the final product justice. I will continue to strongly recommend CustomMade.com to anyone looking for an engagement ring but also custom jewelry. My fiancé and I couldn’t be happier.”

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Posted 2 years ago

“Great customer service from start to finish. She loved the ring and it turned out amazing. Thanks to the whole team that helped us start this next adventure!”

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Posted 2 years ago

“CustomMade does great work! I approached them with a design for an FFXIV-based signet ring with Bahamut's wings on the face - they were wonderful all through the design phase and production of the piece. Very communicative, easy to work with, and the finished piece was BEAUTIFUL. I would highly recommend anyone looking for a custom piece to use CustomMade.”

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Posted 2 years ago

“Everybody was extremely helpful, every step of the way. I always knew what was going on and they kept me excited about the process from start to finish. I world recommend CustomMade to anyone looking to purchase high quality jewelry.”

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Posted 2 years ago

“Great customer service from beginning to end. And a quality product to be proud of! Because of custom made, this special time in my life has been seamless and relaxing.”

CustomMade.com 5 star review on 2nd January 2022

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Posted 2 years ago

“Tenth Wedding Anniversary Rings Our wedding rings each have a different center gem. One is green tsavolite. One is pink sapphire. We wanted a unique design incorporating elements of our wedding rings for our ten anniversary rings. CustomMade was available to our unique anniversary rings. We envision the rings having two hands holding a heart shaped gem insert. The hands showed us joined together forever. The heart represented our endless love for each other. A tsavolite and pink sapphire were cut into a heart shaped stone. The two hearts were cut in half with half of each gem inserted in each ring. Each 14k white gold ring was etched with a welsh phrase spoken at our wedding. CustomMade provided us with sketches, digital graphics and photos of each step in the process. As we saw our dream came together we were tweaked the design as process continued. CustomMade was always happy make our changes. Replies to our messages was prompt and courteous. CustomMade made our dream come true.”

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Posted 2 years ago

“The Team Handling my project were TOP notch, professional through and through, and the Product i recieved was beyond what I imagined!”

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Posted 2 years ago

“I was nervous at first of course, buying an engagement ring online. The team was very helpful though every step of the way. During each phase of the development each person was readily available to answer any questions I had and to put my mind at ease. The entire experience was very informative and pleasant. I know things now about jewelry and all that it entails in making it that I had never known before!!”

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Posted 2 years ago

“The whole experience with Custom Made was so easy and it made creating the perfect ring for my fiance so stress-free. She loves the ring and it looks absolutely amazing. Exactly what I had hoped for.”

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Posted 2 years ago

“I bought my college class ring for my 50th birthday. It is something I wanted for a very long time, and I was inspired by the process at Custom Made where each piece is just that, custom made. I was able to select options of literally each aspect of the ring. The responsiveness of the team was excellent, and my ring arrived over a week ahead of schedule!”

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Posted 2 years ago

“The company kept me informed every step. I had frequent interaction with staff guiding me through the phases of my project. They were very informative regarding the processes and conveying the pros and cons of different styles such as oxidation. I felt as though they were truly interested in creating the perfect piece that met my specifications. I will be using CustomMade for each and every specialty piece. I am so thankful for finding this company. Even with only a month until Christmas they were able to create my piece and have it delivered on Christmas Eve! My husband was in tears when he finally saw the finished item. Thank you CustomMade!”

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Posted 2 years ago

“I honestly thought when I looked up custom jewelry I would get no results. I was more than thrilled when custom made popped up on my results. I wrote to them asking if what I was wanting was possible. To my surprise OMG it WAS possible!!! They wrote to me EVERY step of the way. If I had a question BOOM a response almost immediately! NEVER have I dealt with a business that if I had a question at 2am I would almost get a response immediately. Im telling you if you want a BEAUTIFUL custom made piece of jewelry, a business that answers every question almost immediately, and keeps you up to date on EVERY step of the way CUSTOM MADE IS the way to go! I was crying because my piece of jewelry turned out BETTER then I could have EVER imagined!! THANK YOU custom made for making such a beautiful piece of jewelry for me! I could never thank you enough! You have such a wonderful business! You have my business for the rest of my life and anyone I can send your way! ❤💯”

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Posted 2 years ago

“With my ring I was incredibly meticulous about imagery and detail to create the vision I had in my head and Custommade.com was 110% on board for every step and minor tweak I had. They layed out tons of options and explained every one on all the ways we could bring my design to life. I'm currently getting it resized, which has been hassle free and they handle it with all the care and security you'd want. The resizing is for me not taking into account finger swelling that comes and goes due to diet/manual labor/warmer temperatures when I submitted my ring size originally.”

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Posted 2 years ago

“Absolutely spectacular service and design! My consultant, Pauline, was with me every step of the way to help guide me and make sure everything went seamlessly - always readily responsive with options for the answers to my questions! The ring itself is beautiful and was designed by an art team that was willing to make adjustments until it was the flawless ring I had envisioned! If you are looking for a company that will treat you like you are their only customer and makes everything so easy, use CustomMade! I would not only recommend them, I would insist on it!”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,442 reviews