CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,711 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,711 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I tell you this was a good experience would be an understatement. From the get go, Jordan started me off and made me feel comfortable and ready for the next step, Barbara started the design process and she was great, que Natasha, I'm not sure where everyone is found here but they are all Top tier. Natasha especially was so patient and kind with every step of the process. Nikhil the Gem expert sources EXACTLY the Gem i was looking for and made it happen effortlessly. Pauline ended it off just right. It was an incredible experience from day 1 and would recommend to anyone moving forward with a Loved one.”

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Posted 1 month ago

“This is the second time I have worked with Custom Made to create a one of a kind Ring that I can proudly wear. the first time was a gold signet ring and the second a silver signet ring. The team that Custom Made puts together is thoughtful and they ask the right questions to ensure they understand what you are wanting to have made into a memorable piece of art is what you want and will be proud to wear. I would work with them again and again.”

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Posted 1 month ago

“custom made did a great job on remaking my 1960 high school ring. everyone was so helpful . thanks again. ms in sc”

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Posted 1 month ago

“Working with Custom Made was delightful. Our family designed a college class signet ring for my grandson, an item that was unavailable through any commerical outlet. It contained some unique design characteristics, including the college logo on the top and a source 4 light design on one side. We began the process January 3rd and the ring was delivered to us February 12th, a pretty quick turnaround. The cost was about 30% higher than a standard college ring, but similar to what a local jeweler would charge, without the availability of our unique design. This ring was not just engraved, it was poured into a perfect mold. The staff was wonderful, they're with you throughout the entire process, with almost daily updates on your project. The production team who brought it to life was incredible. I would recommend this company to anyone trying to create something unique.”

CustomMade.com 5 star review on 28th February 2025

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Posted 1 month ago

“Very good customization and patience with customers.”

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Posted 1 month ago

“The rings are in really good quality. You see how much detail and attention they put into it. Communicating with the staff is really easy! Working with us through the changes and making sure we loved what we saw before proceeding! I would definitely recommend the company to all my other friends!”

CustomMade.com 5 star review on 27th February 2025

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Posted 1 month ago

“Working with the team was effortless. They were super accommodating, answered all my questions and ensured I felt no pressure. The design team managed to capture exactly what I was looking for. Don’t be shocked when your rings turn up in a large box, the presentation and personal touches are incredible. I could not recommend these guys more.”

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Posted 1 month ago

“The staff at Custom Made was very helpful, friendly, and had very good response time. They were able to help me come up with a great ring design that was exactly what I was hoping for. Everything from the large scale idea down to the small details was perfectly executed. Everyone that I had contact with was very enjoyable to work with and made the process go by without a hitch. I would highly recommend using Custom Made to anyone!”

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Posted 1 month ago

“Custom Made is 2 for 2 in my book! This is the second time I have had them create a signet ring, and this time my design was much more involved. They did an absolutely stunning job! I cannot express enough how wonderful their customer service is! I wouldn't be able to find a single negative thing to say about the whole process, even if I tried! I remind all those who are seeking to create a custom jewelry piece to be mindful that process will take time. Just remember this is a piece of jewelry that will last a lifetime! Thank you so much to everyone from Custom Made! I absolutely love the ring! Seeing the piece in person blew me away! My father is going to love it! Thank you!!”

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Posted 1 month ago

“I ordered my girlfriend's engagement ring, wedding band, and my own matching band, all completely custom, from CustomMade. I truly couldn't have even imagined the care that was put into my order. They did everything from sketches to 3d mock-ups before making it final, and they let me delay the final ring until I was ready to purchase it, saving the designs so I wouldn't have to start over. I have already recommended this company to several friends and coworkers and I can't wait for my special someone to see. The big day approaches... and I know the ring is perfect. Thank you all”

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Posted 1 month ago

“I had a great experience at every step designing my engagement ring! Sama was very responsive and helpful when I needed some input. With the help of CustomMade, the process was not overwhelming as I thought it would be. I am very happy with my ring! :)”

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Posted 1 month ago

“Lovely experience! The customer service was great and the ring turned out amazing! I was a little scared to buy a ring through CustomMade but I would highly recommend to anyone looking to buy an engagement ring.”

CustomMade.com 5 star review on 23rd February 2025

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Posted 1 month ago

“My ring was perfect! They captured exactly what I wanted and were so helpful! I could not be happier with how everything turned out!”

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Posted 1 month ago

“I had a lovely team of very capable people help me create the perfect ring for my bride-to-be. They communicated excellently, easily explained any questions I had, swiftly solved any problems that arose, and above all were very friendly and a pleasure to speak with. Not to mention, the end product itself is stunning and worth every last penny!”

CustomMade.com 5 star review on 21st February 2025

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Posted 1 month ago

“Incredibly well thought out design process, timely replies to all my queries even factoring in the extensive timezone difference. Finished product came out better than I even imagined it could, 10/10 highly recommend”

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Posted 1 month ago

“Couldn't be happier with the service provided! Sarah was extremely helpful throughout the process of helping me make the perfect ring, and it came out absolutely stunning! My now fiance is absolutely in love!”

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Posted 1 month ago

“Thank you so much I love the work your team did so much that I wish that I could get everything thing done with you getting a ring done and the after parts of it as well. You made me excited and I know it will make the lady that I'm giving it to heart melt.😊”

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Posted 1 month ago

“I had an absolutely wonderful experience with CustomMade. From start to finish, their team was incredible—always quick to respond, incredibly helpful, and completely transparent throughout the process. Every request and detail I had in mind for my wedding band was brought to life with precision and care. After struggling to communicate my vision with another jewelry company, working with CustomMade was a breath of fresh air. Everything went smoothly, and I ended up with exactly the ring I wanted—one I’m truly happy to wear for the rest of my life. Even when I made a mistake in measuring my ring size, they handled the adjustment seamlessly. Although I’m from Germany and CustomMade is based in the USA, I couldn’t be happier that I found them. Their dedication to quality and customer service is outstanding, and I’m beyond grateful for their support. I highly recommend them to anyone looking for a custom piece of jewelry!”

CustomMade.com 5 star review on 20th February 2025

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Posted 1 month ago

“The process was great and the ring came out absolutely perfect!”

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Posted 1 month ago

“The process was very easy and collaborative! I took several months to land on my final design and the team was patient and very responsive when I had questions or wanted to make changes. The final product was exactly what I'd been hoping for, and at a price that I was happy with.”

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Posted 1 month ago

CustomMade.com is rated 5.0 based on 3,711 reviews