CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,432 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,432 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

Beverly Landrey

1443

Anonymous

Anonymous // 01/01/2019

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“Custom Made helped me create a beautifully unique, and personalized engagement ring and wedding band for my fiancee and we are in love with it. The process was simple, prices fair, and customer service was excellent. We appreciate the entire team that went into our design, creation, and delivery process and I would recommend this service to all looking for a custom-designed ring.”

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Posted 6 months ago

“As a person with a relatively small budget, CustomMade went above and beyond what I reasonably expected. Throughout the process you'll interact with multiple people all working towards the common goal of assisting you with the creation of something awesome.”

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Posted 6 months ago

“The experience was amazing! From conception to the final delivery, I was delighted with all the help I got. We managed to turn a couple of references into the most beautiful ring my fiancee could dream of. She definitely loved it.”

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Posted 6 months ago

“Absolutely incredible experience. The design and ring turned out perfectly. The team was super helpful and patient working with me to get the design just right. They are super creative and take direction to design requests down to every specific detail. Custom Made truly provided a unique, classic, and timeless ring. I'm definitely going to come back for future projects!”

CustomMade.com 5 star review on 10th May 2024

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Posted 6 months ago

“It’s fast, easy to do and everyone that helps in the process is super nice and helpful. They’re flexible with payment”

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Posted 6 months ago

“The communication was incredible and they made a custom pendant for me down to the smallest details. When I received the project and wasn’t fully satisfied, the immediately organized a return label to make my requested changes. I now have an incredibly special piece I can cherish. Thank you!”

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Posted 6 months ago

“With custommade, I was able to get exactly what I wanted out of my class ring. They were very patient going back and forth with me until the rendering looked exactly how I wanted to. Their refund/guarantee policies demonstrate how much confidence they have in their products, and it is admirable. I wear my ring everyday and have already recommended their service to multiple people.”

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Posted 6 months ago

“Mr. Wilson I would like to thank all in your Company that worked on my daughters neckless for her graduation when she got her MBA from Belmont Univ. When she received it on Graduation Day It was a very Nice surprise to her. She said it was just beautiful very surprised. When she took it out on that special day and put it on it even shined more that when it as packaged in the box. All of the staff was just perfect. Vincent and Charm. Charm added items at the last minute to make it perfect. This was the first time that I have had anything made custom made. It was a very easy task with Custon Made and staff. During the process I was keep up to date the whole time during the production. The pricing I thought was in line for the cost. Also, the way the neckless was packaged was great and very special. I could not ask for a better experience. Thanks again for a piece that was made for Melanie on her special day on graduation day when she got her MBA. She also said that she had never seen anything like that and i told her that no one in the country has one like that. It was custom mad just for her. Thanks again Mr. Ty and your staff.”

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Posted 6 months ago

“I absolutely loved my experience with CustomMade! I had a very specific vision for an engagement ring, and they were very patient with me while they helped me realize it. They do a shocking amount of work even before I put a single dollar down. All the people I interacted with were wonderful. I really can't say enough good things about CustomMade. I plan on coming back for the wedding bands!”

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Posted 6 months ago

“Custom Made is incredibly responsive, reassuring and helpful throughout the entire process of designing and creating a custom ring. They held my hand when I knew nothing about jewelry, taking my design direction and preferences into account every step of the way. In the end, my fiancée and I ended up with beautiful, matching custom rings that we will cherish for ever.”

CustomMade.com 5 star review on 8th May 2024

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Posted 6 months ago

“My experience with custom made was amazing. Throughout every step I was informed of the process and learned about ring making. It was nice to make changes along the way and everyone was super friendly. I would definitely recommend to others. Thanks again! I plan to propose next month :)”

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Posted 6 months ago

“The craftmanship of my cufflinks, and lapel pins were beyond gorgeous. Everything about CustomMade, from email communications, to digital proofs, customer service, price and ultimatly the final product far exceeded my expectations. I would most certainly do business with CustomMade, and they have earned my business for life. I would highly recommend CustomMade to anyone and everyone. Sincerely, H.I.”

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Posted 6 months ago

“Customer service - 10/10 They dealt with all of my last minute changes and helped me get started on which direction to take for my engagement ring! I was able to send photos I’ve had from Pinterest and they basically did the rest and checked in with me throughout the entire process. I definitely will be using them for my wedding band 💕”

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Posted 6 months ago

“From start to finish CustomMade representatives captured the perfect ring and the process was seamless, price was affordable and the finished product was stunning. I would recommend this company to anyone who is looking for a unique ring unlike anyone elses. I appreciate how hard and fast they worked to get the ring completed and delivered right to my door.”

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Posted 6 months ago

“I was very nervous when I first reached out but they did an amazing job in every way. I've been impressed from the beginning. They were uplifting and encouraged me not to settle for the first designs. The finished ring set made my jaw drop when I opened the box. Such a wonderful experience from start to finish.”

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Posted 6 months ago

“CustomMade did a wonderful job of taking an idea I had and walking me through every stage of the design and casting process. I couldn’t be happier with the end result, and I will definitely be a return customer the next time I am in the market for any jewelry.”

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Posted 6 months ago

“Friendly and professional folks. Everything is well compartmentalized so that you are always speaking to the right person at the right stage of developement. They lived up to their name with the amount of freedom I had customizing my ring. They were patient and helpful as I sent back the designs and made tweaks until I had exactly the product I was envisioning. My knowledge of the jewelry market is limited, but from what I can tell their prices are very fair.”

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Posted 6 months ago

“Great experience with great customer service. Worked with me to get my fiancés ring, and were very patient with me. Would recommend.”

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Posted 6 months ago

“Just the best customer experience ever. Every touch point was thoughtful and meaningful. The final product was everything I envisioned and more! Highly recommend.”

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Posted 6 months ago

“They were helpful, and very attentive. Made the process very easy”

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Posted 6 months ago

CustomMade.com is rated 5.0 based on 3,432 reviews