CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,722 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,722 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 20th April 2025

1591

Anonymous

Anonymous // 01/01/2019

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“Everybody who works here is super helpful and made the experience easy and stress free”

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Posted 8 months ago

“I made a custom wedding ring with CustomMade, and they did not disapoint. With an exceptional customer service, they listened carefully about my project, guided me and answered all my questions in detail. Theywere very patient, understanding and provided advices and recommendations to fit my requirements and need for the ring. From design, materials, sizing, colors and every single details needed, the final result was even better than I expected. It took about a month from start to finish. The ring was carefully packaged and well secure with their custom marked box which was very appreciated for such a piece. They provided a very high standard of services as well as high quality craftmanship. I highly reccommend CustomMade for making a custom wedding ring, you will not regret it. Thank you kindly for your time and work.”

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Posted 8 months ago

“I had a wonderful experience from start to finish. Folks were active in their communication, regularly updated, and clearly explained the process and what feedback they needed from me. Very satisfied overall, and would certainly recommend to others seeking a custom jewelry piece.”

CustomMade.com 5 star review on 17th August 2024

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Posted 8 months ago

“Absolutely incredible. From start to finish, the process was seamless and easy. The team was engaging and easy to work with, they bent over backwards to give us exactly what we dreamed of, and made an unforgettable night even more special.”

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Posted 8 months ago

“My experience with Custom Made was really good! The process went at a smooth pace. The staff respond in a timely manner. I'm very pleased with the end result. The engagement ring we went with turned out beautiful and looked better in person than in photos. I will say that there are too many different hands that your project has to go through before it's done, and that shows. Some things get lost in communication and slightly changed if you're not careful because the project gets passed to 4 or 5 different people. I would suggest to the user that you be as specific as possible with what you want so that nothing gets changed that there's no miscommunication. Overall I'm very happy with the result! Thank you!”

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Posted 8 months ago

“Was seamless and they were with me every step of the way”

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Posted 8 months ago

“I was hesitant about creating a ring completely online, but I couldn’t find a jeweler that would do exactly what I wanted. I took the plunge and thank God I did because I couldn’t have found a more perfect ring! Custom-made Is the best decision and I would do it 10 times over I recommend it to anyone. It was such an easy and stress-free process. They let me know more than enough information. And when I finally had the ring in my hands, I cried it was beautiful 🫶🏼♥️”

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Posted 8 months ago

“The team was very kind and helped to reassure my uncertainties. They were nonjudgemental with my budget, and they replicate my original ring perfectly.”

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Posted 8 months ago

“Firstly, your communication is excellent. You were in contact with me the entire time. Secondly, for each question I presented, you gave an informative answer. The quality of the finalized product is excellent. Thank you.”

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Posted 8 months ago

“A couple of things... 1 it was an incredibly easy process, 2 the person who helped me made things very clear, 3 the ring looked amazing, 4 the ring making process was very timely. I recommend 100%”

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Posted 8 months ago

“Great company to work with when it comes to making a custom jewelry. The pendant I requested came out exactly how I wanted it to.”

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Posted 8 months ago

“I had a wildly specific design for my wife’s ring in mind. I got the 12 stones from the Bible describing the “New Jerusalem” put into a band. It’s a beautiful display of color and the jewelers were fantastic in helping me set it up and made it perfect. The cost was very reasonable given the customization I was doing. With the economy as it is (and AI doing fake reviews) I can genuinely say that this was an absolutely fantastic process. The person I dealt with, Emily, was an absolute rock star. I started the process in the first week of June and my wife had her new ring in early August. They walk you through every step of the way and tell you about the whole casting process, 3D design, jewel cutting, all of it.”

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Posted 8 months ago

“Customer service was everything. Extremely helpful and patient with your request! They genuinely care about what they make and the happiness of the customer. I have NEVER dealt with a company like this before. I will be using CustomMade for all future jewelry!!”

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Posted 8 months ago

“So easy to work with. Really great at making your vision come to life!!”

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Posted 8 months ago

“The customer service was absolutely amazing. They were extremely helpful and the ring turned out amazing”

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Posted 8 months ago

“Zero complaints. The process was flawless and communication was great! The end product was as beautiful as expected. I will always recommend CustomMade!”

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Posted 8 months ago

“Amazing company! Worked with them twice now and both times the customer service was top notch. The product is also above and beyond all measures. Can’t say enough great things about CustomMade!”

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Posted 8 months ago

“The service was outstanding, extremely fast and personalized. The final product is of great quality and exceeded my expectations.”

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Posted 8 months ago

“The process was so easy and the product was better than I could have ever imagined! I’ve already had friends comment and ask how to get one themselves!”

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Posted 8 months ago

“I was so impressed with not only the design work and craftsmanship of CustomMade, but also their service. The ring they made for me is absolutely beautiful, and they were patient with all my questions and concerns. The result is a wedding band that I believe will last for quite some time. Could not be happier with the choice I made.”

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Posted 8 months ago

CustomMade.com is rated 5.0 based on 3,722 reviews