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CustomMade.com Reviews

5.0 Rating 3,579 Reviews
99 %
of reviewers recommend CustomMade.com
5.0
Based on 3,579 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
2 - 3 Hours
Customer Service
5 out of 5
Read CustomMade.com Reviews

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 21st February 2025
Oliver Blay
CustomMade.com 5 star review on 21st February 2025
Aiden Weddle
CustomMade.com 5 star review on 20th February 2025
Johann Getferdt
CustomMade.com 5 star review on 13th February 2025
Brennan Patrick
CustomMade.com 5 star review on 13th February 2025
Ky Vo
CustomMade.com 5 star review on 13th February 2025
Andrew Neault
CustomMade.com 5 star review on 10th February 2025
Daniel Fugit
1521
Anonymous
Anonymous  // 01/01/2019
CustomMade, from my engagement ring design (dare I say first and last), was outstanding from start to finish. Experience with all the staff, from the initial designers to the diamond selection team, was completely professional, helpful, extremely patient throughout the entire process. If I needed to delay something or had any issue, they were very understanding, never applying heavy pressure, and willing to adapt at a moment's notice. They were aboveboard and upfront about pricing, didn't hide any information, and always explained every step of the way succintly and clearly. I felt good about what I was doing, and they helped make the experience less stressful and a much more thoughtful journey. I would recommend CustomMade to anyone wanting to create an authentic, unique, original expression of love for the love of their life.
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Posted 3 months ago
I popped the question yesterday and got soo many compliments on the ring. I could not be happier. I probably will come back to get a wedding band as well!
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Posted 3 months ago
Prompt responses, security in a large online purchase.
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Posted 3 months ago
I did an unhealthy amount of research so believe me when i say custommade is the way to go the only complaints people have are usually over their trash deaigns because they made my ring EXACTLY how i imagined in my head and i am very meticulous
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Posted 3 months ago
Everyone was very helpful and patient. I absolutely loved the finished product!
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Posted 3 months ago
The people at custom made were excellent! They worked tirelessly to see my ideas to come to life and were were pleasant to work with throughout the whole process.
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Posted 3 months ago
After a few unsuccessful attempts to find a ring for my fiancé in store, I decided to give CustomMade a try - and I'm so glad I did! The team was super patient with me through the design and gem procurement phases (~2 months). They were always willing to answer my questions and work with me to tweak the design. Even with me being indecisive and slowing down the process, I was still able to get the ring by my planned proposal date. The end result is a ring that is unique to my fiancé that she absolutely loves! I couldn't recommend them more.
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Posted 3 months ago
Phenomenal experience, the design was exactly what I was envisioning and the product came out even better. Communication was timely and very helpful. My fiancée loves it. Already recommended it to my mate.
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Posted 3 months ago
Best customer service experience I’ve ever had. They made sure my ring was exactly how I wanted it.
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Posted 3 months ago
Perris was fantastic! Great turnaround and very responsive
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Posted 3 months ago
The entire team at Custom Made is excellent as is the finished product. It is incredible that it was possible to take my idea for a 50th wedding anniversary ring, my rudimentary drawing and basic design parameters, go through their process and produce a ring that is better than I had imagined. Every step in their process makes you more confident that they understand what you desire to accomplish. All the members of my design team were dedicated to ensuring that I was happy before going to the next step in the manufacturing process. I never felt pressured or hurried to make a decision. They all were professional, friendly and extremely creative. Their attention to detail is superb and it shows. This ring is unique, it is what I wanted and it is beautifully crafted. My thanks for making this dream become a reality. I'm proud to say you all will be forever joined to us as we celebrate our 50th wedding anniversary.
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Posted 3 months ago
At first, I had my doubts about using a custom ring website just because that’s how I am as a person. But going with the risk, this was one of the best customer experiences I’ve ever had. They always were kind and quick to answer any questions I had. Not to mention how amazing and beautiful the ring came out.
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Posted 3 months ago
Extremely positive experience from the start to the end. With such a high level of customer service I was expecting to pay a bit more compared to other sites but the ring actually came in under budget with extremely high quality
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Posted 3 months ago
What a great company! I have worked with them on jewelry project 3 times and they have been tremendously helpful at all times, and they do a great job! I highly recommend them!
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Posted 3 months ago
From start to finish the experience was great. The team helped me with any questions or concerns they were patient and also kept me in the loop. I felt totally in control of the whole project and was so happy with the end product
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Posted 3 months ago
I have ordered two custom made rings from Custom Made. they were very responsive and took my idea and made it a reality. it was very special to me for a memorial moment. Not only did they make it a reality, but they did it timely and kept me informed every step of the way. In addition, they created a second ring the same way! This meant alot to me and I will definately use them in the future.
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Posted 3 months ago
Overall a very good experience. The entire process is clearly communicated, very professional, and a high quality product. More than happy with the way it turned out!
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Posted 3 months ago
They listen to yourself every need, are extremely accommodating!
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Posted 3 months ago
It was exactly what I was looking for. A custom ring made exactly to my specifications. They nailed it! The design process, the pricing, the execution and delivery was perfection. It even came way early. If you're looking for someone who won't mess up your order, then you found it with CustomMade. I'll be back as soon as I can afford to make my ring again but in a more precious metal.
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Posted 3 months ago
From within the first hour, the whole experience I had with CustomMade was excellent. The customer service, updates, and quality of products were all 10/10. Special mention to Sama, my project co-ordinator, who was amazing! My partner is so happy with the result and we've had so many compliments on the ring! 5 stars. Would recommend over and over again.
CustomMade.com 5 star review on 26th October 2024
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Posted 3 months ago
CustomMade.com is rated 5.0 based on 3,579 reviews