CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,428 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 22nd November 2024

Beverly Landrey

CustomMade.com 5 star review on 17th November 2024

Joseph Huffman

CustomMade.com 5 star review on 15th November 2024

Alexandru-Petrut Popa

CustomMade.com 5 star review on 14th November 2024

Anonymous

1437

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I couldn't rave enough about how well my vision was captured for my partners engagement ring. HE absolutely adores it and it made my proposal perfect. The sun and moon have such deep meaning to us as a couple, and every single CustomMade agent I talked to did so well at taking my creative input and applying it with their immense talent. At no point did I ever have any worry that my ring would turn out wrong as I was made to feel completely safe and trusted by all who I spoke to. As an international customer I was also extremely worried about the timeline of my project but I was assured of a schedule and custommade completely delivered. I'll undoubtedly be recommending my friends to this company and these people, unbelievablely great service better than I could have hoped for.”

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Posted 3 months ago

“CustomMade.com was the perfect resource for designing the engagement ring I had in mind. From helping me build my vision of the ring to making sure it was completed and received on time, I have nothing but praise for the CustomMade team. Everything was streamlined and simple, and communication was always timely and helpful. Everyone I worked with was extremely kind and positive, as well as honest about expectations. I would highly recommend CustomMade.com to anyone looking for a quality experience in designing their perfect ring.”

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Posted 3 months ago

“I had 3 Garnet Hear Stones that I wanted made into a ring. The staff did an amazing job and kept me involved every step of the way. We even had to make a few adjustments and everything was as I'd hoped for. The shipping to and from was seamless. If you're considering having something special made, give these guys a shot.”

CustomMade.com 5 star review on 19th August 2024

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Posted 3 months ago

“CustomMade helped to craft my fiance's dream engagement ring. They were super communicative throughout the process to make sure I was in the loop and make sure everything was as she wanted it. At the end of the day, it was perfect!”

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Posted 3 months ago

“This website is amazing for projects for your loved ones. The people helping are patient and very helpful in helping you understand the process of customizing your project. I would tell any of my friends and family to use this site.”

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Posted 3 months ago

“From working out the details of my ideas to the result that came out of them, the experience was amazing! At every step of the process, I felt well guided and supported by the team. When it came to making change after change until I was happy, everyone was extremely patient. And when working on my piece and manufacturing it, everything was extremely fast. Not only the product you receive but also the customer service you experience is superb! If you wish to create a custom piece of jewelry, you are at the right place, and you will feel very comfortable working everything out! ”

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Posted 3 months ago

“Everybody who works here is super helpful and made the experience easy and stress free”

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Posted 3 months ago

“I made a custom wedding ring with CustomMade, and they did not disapoint. With an exceptional customer service, they listened carefully about my project, guided me and answered all my questions in detail. Theywere very patient, understanding and provided advices and recommendations to fit my requirements and need for the ring. From design, materials, sizing, colors and every single details needed, the final result was even better than I expected. It took about a month from start to finish. The ring was carefully packaged and well secure with their custom marked box which was very appreciated for such a piece. They provided a very high standard of services as well as high quality craftmanship. I highly reccommend CustomMade for making a custom wedding ring, you will not regret it. Thank you kindly for your time and work.”

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Posted 3 months ago

“I had a wonderful experience from start to finish. Folks were active in their communication, regularly updated, and clearly explained the process and what feedback they needed from me. Very satisfied overall, and would certainly recommend to others seeking a custom jewelry piece.”

CustomMade.com 5 star review on 17th August 2024

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Posted 3 months ago

“Absolutely incredible. From start to finish, the process was seamless and easy. The team was engaging and easy to work with, they bent over backwards to give us exactly what we dreamed of, and made an unforgettable night even more special.”

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Posted 3 months ago

“My experience with Custom Made was really good! The process went at a smooth pace. The staff respond in a timely manner. I'm very pleased with the end result. The engagement ring we went with turned out beautiful and looked better in person than in photos. I will say that there are too many different hands that your project has to go through before it's done, and that shows. Some things get lost in communication and slightly changed if you're not careful because the project gets passed to 4 or 5 different people. I would suggest to the user that you be as specific as possible with what you want so that nothing gets changed that there's no miscommunication. Overall I'm very happy with the result! Thank you!”

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Posted 3 months ago

“Was seamless and they were with me every step of the way”

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Posted 3 months ago

“I was hesitant about creating a ring completely online, but I couldn’t find a jeweler that would do exactly what I wanted. I took the plunge and thank God I did because I couldn’t have found a more perfect ring! Custom-made Is the best decision and I would do it 10 times over I recommend it to anyone. It was such an easy and stress-free process. They let me know more than enough information. And when I finally had the ring in my hands, I cried it was beautiful 🫶🏼♥️”

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Posted 3 months ago

“The team was very kind and helped to reassure my uncertainties. They were nonjudgemental with my budget, and they replicate my original ring perfectly.”

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Posted 3 months ago

“Firstly, your communication is excellent. You were in contact with me the entire time. Secondly, for each question I presented, you gave an informative answer. The quality of the finalized product is excellent. Thank you.”

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Posted 3 months ago

“A couple of things... 1 it was an incredibly easy process, 2 the person who helped me made things very clear, 3 the ring looked amazing, 4 the ring making process was very timely. I recommend 100%”

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Posted 3 months ago

“Great company to work with when it comes to making a custom jewelry. The pendant I requested came out exactly how I wanted it to.”

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Posted 3 months ago

“I had a wildly specific design for my wife’s ring in mind. I got the 12 stones from the Bible describing the “New Jerusalem” put into a band. It’s a beautiful display of color and the jewelers were fantastic in helping me set it up and made it perfect. The cost was very reasonable given the customization I was doing. With the economy as it is (and AI doing fake reviews) I can genuinely say that this was an absolutely fantastic process. The person I dealt with, Emily, was an absolute rock star. I started the process in the first week of June and my wife had her new ring in early August. They walk you through every step of the way and tell you about the whole casting process, 3D design, jewel cutting, all of it.”

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Posted 3 months ago

“Customer service was everything. Extremely helpful and patient with your request! They genuinely care about what they make and the happiness of the customer. I have NEVER dealt with a company like this before. I will be using CustomMade for all future jewelry!!”

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Posted 3 months ago

“So easy to work with. Really great at making your vision come to life!!”

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Posted 3 months ago

CustomMade.com is rated 5.0 based on 3,428 reviews