CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,430 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,430 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

Beverly Landrey

CustomMade.com 5 star review on 17th November 2024

Joseph Huffman

CustomMade.com 5 star review on 15th November 2024

Alexandru-Petrut Popa

1438

Anonymous

Anonymous // 01/01/2019

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“Custom made was easy to deal with. They didn’t mind that I went back and forth with the design. They sent me samples and gave me time to review and approve it. They made sure that I am happy with the design before they proceed.”

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Posted 4 months ago

“Working with CustomMade has been so fun and I've felt taken care of the entire time. This experience has completely blown away any I've ever had with a brick and mortar jewelry store. I'm so glad I chose to trust CustomMade with such an important task. Thank you to everyone at CustomMade who helped bring my vision to life! - Gerrad”

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Posted 4 months ago

“WOW! I am absolutely stunned, my fiancée’s ring looks even better in person! There was a slight problem at the beginning and the initial ring didn’t turn out quite how I imagined. I was worried how they would respond to my concerns, however, Anna - who was very kind and understanding, major props to her - was quick to address my concerns, restarted the whole process from scratch and made a new ring that surpassed my wildest dreams. I am so impressed with this team’s exceptional customer service skills and desire to make this the best possible experience for their customers! You are 100% getting your moneys worth with this company. Thank you all again”

CustomMade.com 5 star review on 13th July 2024

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Posted 4 months ago

“It was good I was suprised how well and easy the process was. The customer service was awesome they where there to make exactly what you could ever want”

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Posted 4 months ago

“CustomMade helped me make a one of a kind piece for my one of a kind person. Stock off the shelf rings always seemed like a one size fits all solution that really does not fit all. After researching my options CustomMade was the best choice. I was amazed by how flexible, fast, and simple the entire process was from start to finish. At the end it ended up being cheaper than the stock off the shelf ring I was looking at before. Also the custom ring is a one of a kind piece. Overall I will definitely be coming back to design the wedding band with CustomMade, they were able to fit my budget and create a wonderful piece. She said yes! I have no doubt the perfect custom ring assisted as well 😆.”

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Posted 4 months ago

“I love my piece and how affordable it was all things considered. The people were great and treated me with respect!!! I will be going to them I'm the future with any new ideas!!! Thank you CustomMade!!!”

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Posted 4 months ago

“This process took me 6 months. I was very meticulous with what I wanted in my ring and never once during that entire process did i feel rushed or as though I was inconveniencing the people at CustomMade. I am over the moon with how my ring turned out. I had difficulty only in seeing the renders and believing my piece would be as delicate as it ended up being (and delicacy was something I was seeking). It's beautiful and everything I asked for, including veining in the leaves on my millwork! I asked for it and was told that the leaves would be too small but they're there, after all! I love it. I can't stop staring at it. I will absolutely order from here again when I want another special piece of jewelry.”

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Posted 4 months ago

“Overall a great customer experience with amazing end results. Highly recommended”

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Posted 4 months ago

“I’m super happy with the custom-made pendant. It turned out exactly how I hoped it would. The service was exceptional throughout the whole process. They communicated clearly throughout every step, and no question was too much. If you want affordable custom-made jewelry, you should check CustomMade.”

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Posted 4 months ago

“Thank you so much to CustomMade! I have been so, so impressed by this entire process from start to finish. The entire team at CustomMade helped me to create my dream engagement ring. Throughout the entire process, I received patience, thoughtfulness, and positivity. I asked many questions throughout the process, and requested several edits/changes to the renditions of the ring. The CustomMade team guided me through each step with timely, proactive and detailed answers, ideas and feedback. I had very high expectations for this process and the CustomMade team exceeded my expectations every step of the way. I am so grateful that I found CustomMade and chose to work with this team! The ring came out absolutely perfectly and I cannot wait to share it with my partner. I will recommend CustomMade to anyone and everyone, and I will certainly be a return customer. Thank you!!!”

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Posted 4 months ago

“Custom Made did a fantastic job with my ring. They took a central stone from a gemcutter of my choice, designed a beautiful ring around it based on inspiration ideas I sent them, and allowed me to have tons of say as we went through several rounds of redesign based on my input. The result is an insanely beautiful ring that perfectly fits my Fiancee's personality. Everybody we've talked to, including my extremely traditional and particular grandmother who I thought certainly would comment on it not being diamond, has loved the ring. Will likely use the service again for wedding bands.”

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Posted 4 months ago

“The CustomMade team were incredibly professional and patient throughout and helped me realise the ring my partner absolutely adores. Whilst like many I had my reservations at first, any doubts were quickly forgotten after the initial stages of consultation. I was blown away with the care and understanding of the design team which gave me confidence that the final product would be everything I hoped for. After the project was completed, international delivery was quick arriving within 7 business days. The mini care package provided was a nice touch however I was much more focused on how fantastic the ring looked in person. Could not be happier. Highly recommend going through CustomMade for your engagement ring needs!”

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Posted 4 months ago

“The whole team went above and beyond to work with me on a customized pinky ring. Each lead from the jewelry consultant, design lead and production lead kept me informed on each part of the process and estimated time each would take. Even though there was a slight issue in the production process, I was provided the update immediately and had a new estimated date of completion right away. Quality work, effective communication, and top notch customer service! Highly recommend!”

CustomMade.com 5 star review on 10th July 2024

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Posted 4 months ago

“Great service. Great Product”

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Posted 4 months ago

“Communication was very smooth. I was given many different options as well as visual representation of what to expect based on my choices. I was able to make choices based on my budget which was really nice. The entire process was very fast. They told me some times it could take months to work out a good design, but they worked so fast that my order got here BEFORE the date I really wanted it by! All team members were very clear and made sure to confirm everything before having me pay. I will definitely recommend custom made to anyone I meet looking for something they can make.”

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Posted 4 months ago

“I'm sorry to say that I can no longer in good faith recommend anyone purchase jewelry via CustomMade - something has drastically changed, ?new personnel, without apparently as much training or passion or interest in the job at hand or desire to provide exemplary or even just okay customer service. I'd previously purchased 2 rings and had an absolutely fantastic experience, the rings were unique and there was a lot of care taken by and interest from folks like Czarina and Rosebud. More recently, with my 3rd ring, I've run into problems. In the past, missives to and from staff were extremely timely and re-sizing plans made with ease with appropriate UPS mailing labels provided without any issue. Please find below my last email to CustomMade staff - I received a reply stating that it would be escalated to someone and I would hear back by Tuesday (i.e.., today - I have received no response and don't feel certain that I will, which is very disappointing/baffled based on the stellar past experiences I had). "So I just tried again at another UPS store- was told same thing:/ they said the label I have doesn’t cover any packaging in which the ring would be shipped in. I’m afraid I’ve wasted a lot of time now printing and reprinting the mailing label I received and visiting different UPS stores. Am I not able to have the ring re-sized for free like with the other rings I purchased from CustomMade? Very disappointing if so! Was definitely a big reason why I’ve continued to be a customer. - Please feel free to forward this email chain to managing personnel- I just can’t believe how much more difficult and cumbersome the resizing process has been this 3rd time around (again had no difficulty whatsoever the other times), again super disappointing and an utter timewaster. I live in the city and have sat through traffic to try UPS stores in both Chicago and surrounding suburbs. Not sure what else I can do."”

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Posted 4 months ago

“The whole team was great and made my thoughts turn into reality. Great and reliable company, use them and thank me later :)”

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Posted 4 months ago

“CustomMade was wonderful to work with. From listening to all of the input I had, to making sure that me and my girlfriend would be super happy with the final product, they made the whole process really easy and I was able to get exactly what I was looking for. They were super kind and made a wonderful product that I am so happy about!”

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Posted 4 months ago

“The team was extremely helpful. I was skeptical about using a completely online service for my ring. However, they checked in several times through every step of the process. This made me feel much more comfortable.”

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Posted 4 months ago

“CustomMade went above and beyond to ensure my satisfaction and I'm so glad I chose them for my project!”

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Posted 4 months ago

CustomMade.com is rated 5.0 based on 3,430 reviews