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CustomMade.com Reviews

5.0 Rating 3,579 Reviews
99 %
of reviewers recommend CustomMade.com
5.0
Based on 3,579 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
2 - 3 Hours
Customer Service
5 out of 5
Read CustomMade.com Reviews

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 21st February 2025
Oliver Blay
CustomMade.com 5 star review on 21st February 2025
Aiden Weddle
CustomMade.com 5 star review on 20th February 2025
Johann Getferdt
CustomMade.com 5 star review on 13th February 2025
Brennan Patrick
CustomMade.com 5 star review on 13th February 2025
Ky Vo
CustomMade.com 5 star review on 13th February 2025
Andrew Neault
CustomMade.com 5 star review on 10th February 2025
Daniel Fugit
1521
Anonymous
Anonymous  // 01/01/2019
I recently finished a bridal piece using CustomMade that came out better than I ever imagined. Since the process was so simple, I went back to create a custom piece for myself that could incorporate both my fiance's engagement band and birth stones of my family for an extra special ring. CustomMade worked with me to find my dream design and the ring itself came out even more perfect in person than the pictures they sent. I love how CustomMade is always willing to go at my pace with the creation of the ring and I never feel pressured to move forward with a design I don't 100% love. I don't forsee any other jewerly needs in my immediate future, but I can guarantee CustomMade will be my go to spot when something does come up.
CustomMade.com 5 star review on 26th November 2024 CustomMade.com 5 star review on 26th November 2024
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Posted 2 months ago
The Custom Made experience was 10/10. My husband and I had been waiting and wanting custom rings made with our family crest for over 2 years and we were having a really difficult time finding a jeweler to accomplish this for us. I found Custom Made in an online search and contacted the company to learn more about the process and where they were based out of. We were very impressed with the entire process. The things we love about this company and the process: We were able to go at our pace, and have approval at each stage. The company clearly stated what they were capable of including expectations of the process, the final product, time frame, and pricing. I was communicating with a person at each stage of the process and everyone was incredible and very helpful- I knew each by name, so it was very personable. The process was extremely pleasant and we love our rings so much! Best of all they save your design so you can duplicate the ring in the future (which we hope to do one day for our children). I could not say enough great things about this company and our finished product. You can trust Custom Made.
CustomMade.com 5 star review on 25th November 2024
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Posted 2 months ago
The customer experience was one of the highlights of my time working with CustomMade. Turnaround time on questions was always less than 24 hours and I usually heard back in 4-6 hours. The team was very patient with me as we worked through inital designs. Would highly recomend this service to anyone who would want to do a custom ring.
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Posted 2 months ago
I am a returning customer, I originally researched custom made for an engagement ring and as skeptical as I was they created a true work of art. I was so impressed by their ability to make my vision real that I returned and had them make another engagement ring with a different vision and goal. Once again they executed flawlessly. Not only is the work a masterpiece each time the communication the entire time is above reproach. They make the whole process seamless and once again I am left in awe of the product and their team. I don’t write reviews normally but they truly deserve the recognition. I’d like to note iv also recommended them to other men wanting to make a unique piece for their loved one.
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Posted 2 months ago
Everyone I worked with was amazing. The responses were timely and the staff really cared about making my vision come to life. The communication was incredible and exceeded my expectations. My fiancee designed my engagement ring here and that inspired to me create his wedding band using CustomMade. Even when the finished product was sent to me and I wanted to change something, they took it back free of charge, updated the ring, and sent it back. This experience has felt so personal and I could not be happier with CustomMade
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Posted 2 months ago
Custom Made brought my dream come true when my fiancé proposed with an exquisite, one of a kind ring. I loved it so much, that I created a one of a kind ring for him that encompassed so many meaningful things that originate to our love and promise to one another. Needless to say, thank you Custom Made for creating these time pieces that we get to wear for the rest of our lives.
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Posted 2 months ago
I had a wonderful experience with CustomMade! I gave them plenty of ideas on how I wanted my ring and even had them start from the beginning at one point, but they were patient and super helpful the entire way through! I really appreciate the time and care they took with my ring, and I would definitely suggest this company to anyone else looking for a cost-effective ring!
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Posted 2 months ago
CustomMade made it so easy for us to design the perfect engagement ring! Everyone was extremely helpful and knowledgeable on the entire process! I cannot Thank everyone who helped with the creation of this ring enough for all of their help!
CustomMade.com 5 star review on 23rd November 2024 CustomMade.com 5 star review on 23rd November 2024 CustomMade.com 5 star review on 23rd November 2024 CustomMade.com 5 star review on 23rd November 2024 CustomMade.com 5 star review on 23rd November 2024
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Posted 2 months ago
Beautiful earings, easy and fast experience
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Posted 2 months ago
The whole process from start to finish was so easy. The replies on my design were very quick and there are so many options to choose from. The lead time on getting the final design, the photos of the model, and the arrival of the ring were very quick. The final product is amazing and has been crafted with such care I am extremely happy with this piece and would recommend it to anyone
CustomMade.com 5 star review on 22nd November 2024
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Posted 2 months ago
Ordered a piece that I designed and couldn’t be happier. The whole process from the beginning was flawless and I know where to go when I’m ready for the next project!
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Posted 3 months ago
I contacted CustomMade to remake a ring that I lost. The service was impeccable and the ring is exactly what I wanted. From start to finish my experience was very positive. I would definitely recommend this company.
CustomMade.com 5 star review on 22nd November 2024 CustomMade.com 5 star review on 22nd November 2024
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Posted 3 months ago
The whole experience was fantastic. Everyone was helpful, everyone was understanding of desired changes, and the final product is undeniably wonderful!
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Posted 3 months ago
The experience was smooth and worked out perfectly.
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Posted 3 months ago
Everyone from each team did an amazing job communicating and keeping me updated throughout the process. The ring turned out exactly like we wanted and it is absolutely beautiful. Truly a job well done.
CustomMade.com 5 star review on 17th November 2024 CustomMade.com 5 star review on 17th November 2024 CustomMade.com 5 star review on 17th November 2024
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Posted 3 months ago
Excellent service and response time. Beautiful craftsmanship, both my wife and I were extremely happy with the end result. I did have an issue with my ring design (in regards to some surfaces that could not be polished) that took about 3-4 weeks to come up, that almost caused it to be delayed beyond when I needed it by. However upon bringing this up customer service was more than happy to help expedite my order to have it arrive on time.
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Posted 3 months ago
The whole experience with the CustomMade team was flawless. They kept me updated the whole time, starting from the idea discussion to the shipping of the end product. My ring itself is perfect. It looks like the same as on the CAD images. From idea to reality; this is CustomMade.
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Posted 3 months ago
I had an incredible experience working with Custom Made to design my fiancée's engagement ring. From start to finish, the team exceeded my expectations with their professionalism, creativity, and genuine care. What stood out most was their dedication to ensuring the design perfectly reflected what I envisioned. They helped me incorporate unique anime and pet-inspired elements into the ring, which made it deeply personal and meaningful for my fiancée. Their expertise and patience were evident throughout the process: they carefully explained every detail, offered creative suggestions, and ensured I felt confident at every step. The team was consistently proactive, providing timely feedback and updates. No question or concern went unanswered, and they went above and beyond to make the experience smooth and enjoyable. Their attention to detail and customer care were exceptional, and the final ring far surpassed my expectations. Thank you for helping me create something so special. This wasn’t just a purchase; it was a meaningful experience, and I truly appreciate the care and effort your team put into making it unforgettable.
CustomMade.com 5 star review on 15th November 2024
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Posted 3 months ago
My experience with CustomMade was 1st Class from the 1st call until receiving the anniversary ring for my wife. They took great care to help me develop my design Ideas and turn an Idea into a unique and beautiful piece that my wife can be proud to pass down to our daughters some day. The professionalism and knowledgeable experience of the staff was invaluable in bringing a concept into the real world and I cant thank you enough. And I will be returning to make some custom pieces for my daughters. Truly Thank You So Much
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Posted 3 months ago
Very patient and helpful during initial design phase, accommodating and conceptualising my written ideas into stunning designs.
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Posted 3 months ago
CustomMade.com is rated 5.0 based on 3,579 reviews