CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,715 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,715 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 19th April 2025

Susan Marron

Noah Block

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you so much I love the work your team did so much that I wish that I could get everything thing done with you getting a ring done and the after parts of it as well. You made me excited and I know it will make the lady that I'm giving it to heart melt.😊”

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Posted 1 month ago

“I had an absolutely wonderful experience with CustomMade. From start to finish, their team was incredible—always quick to respond, incredibly helpful, and completely transparent throughout the process. Every request and detail I had in mind for my wedding band was brought to life with precision and care. After struggling to communicate my vision with another jewelry company, working with CustomMade was a breath of fresh air. Everything went smoothly, and I ended up with exactly the ring I wanted—one I’m truly happy to wear for the rest of my life. Even when I made a mistake in measuring my ring size, they handled the adjustment seamlessly. Although I’m from Germany and CustomMade is based in the USA, I couldn’t be happier that I found them. Their dedication to quality and customer service is outstanding, and I’m beyond grateful for their support. I highly recommend them to anyone looking for a custom piece of jewelry!”

CustomMade.com 5 star review on 20th February 2025

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Posted 1 month ago

“The process was great and the ring came out absolutely perfect!”

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Posted 1 month ago

“The process was very easy and collaborative! I took several months to land on my final design and the team was patient and very responsive when I had questions or wanted to make changes. The final product was exactly what I'd been hoping for, and at a price that I was happy with.”

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Posted 2 months ago

“Absolutely stunning results and amazing customer service! They are with you every step of the way and truly help you make the ring of your dreams come true!”

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Posted 2 months ago

“The CustomMade process was amazing from start to finish. Everyone I interacted with from design to delivery were professional and courteous. They were responsive to all questions. The ring looks just like the renderings and CAD drawings I was sent. They took my vision and created a one of a kind masterpiece. I would highly recommend CustomMade to anyone looking for a stunning piece of art.”

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Posted 2 months ago

“Stunningly gorgeous!!! Can’t say enough about this beautiful ring. The design phase took a bit of time to get just perfect. Everyone we had contact with was so patient. We never felt rushed or pressured. So many compliments!! Highly recommend!! Thanks Custom Made, we will be back!!”

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Posted 2 months ago

“Custom Made helped me create a beautiful platinum necklace for my wife. She was ecstatic. The workmanship was excellent we are thrilled.”

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Posted 2 months ago

“I've already written a review.”

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Posted 2 months ago

“From beginning to end, the process was excellent. Every step of the way the people I interacted with were professional and informative. This was a great experience.”

CustomMade.com 5 star review on 13th February 2025

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Posted 2 months ago

“My partner and I both got our rings from here and we love it. The process took some time but I love the customization aspect and it’s not too expensive.”

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Posted 2 months ago

“CustomMade was extraordinarily friendly, helpful, and patient with me during the building process. I am no expert in Jewelry, but I felt I had complete confidence and control of the project. CustomMade ensured that I knew of all my options and there respective details to make sure I was happy with the ring. Thank you so much!”

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Posted 2 months ago

“Completely unique jewellery that you have a hand in creating. My wife has one of a kind pieces of art that she gets to wear every day. She often gets asked where she got them from and how pretty they are. Excellent work from Custom Made. One of the most professional companies I’ve had the pleasure to work with.”

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Posted 2 months ago

“After discovering the family Coat of Arms (CoA), an interest grew in obtaining a signet ring that had family meaning. However, not thinking it was possible to turn something as intricate as a CoA into a piece of jewelry, an internet search uncovered Custom Made. As a retired systems/software engineer, Custom Made’s process immediately captured my attention. Their approach helped to formulate a newly found jpeg graphic (see Original CoA) into a concept, leading to a ring face with the CoA and shoulders containing the different charges (see Initial Design). The results of the design exceeded the possibility of obtaining custom jewelry for an acceptable price point. So much so, it raised curiosity to pursue the next step seeing a 3D rendering of the ring. By knowing what was possible in the concept phase, a gemstone was added to the shield and additional moto text was added to the banner (see Final 3D Rendering). The results from production process along with superior craftmanship created a work of art that will be proudly passed down through future generations (see QA Final Product). The Custom Made process helps the customer turn an idea into reality by working with different staffers responsible for their respective concept, design, modeling & production phases. Even though the phases force a lot of communication allowing the ring details to evolve, it’s still possible for small details to get miss represented in the final product. Case in point, the shoulder designs were reversed for this ring during production. Even with the option of having the flaw corrected by reproducing the ring, the final product created by the artisans at Custom Made was overwhelming when seeing a highly intricate design brought to life in 14k gold. The resulting ring has easily withstood daily wear and tear over the past several months (see Worn Product).”

CustomMade.com 5 star review on 10th February 2025

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Posted 2 months ago

“Everyone was super friendly to work with, they gave updates throughout the process which made me feel secure in where my deposit was going. They were super helpful and flexible if I had any questions or wanted to make adjustments throughout the process. My now fiancée absolutely adores her new engagement ring and was so touched that I went with a custom option vs traditional store options. I can’t thank the designers enough for the I help in brining my vision to life through the sketches and the crafters for making it into a reality.”

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Posted 2 months ago

“Such a smooth and easy process from start to finish! The incredible staff at CustomMade helped me design both my engagement ring and my wedding bands and I am absolutely in love with everything they created for me! They were attentive, patient, and helpful throughout the entire process and made sure I got exactly what I was dreaming of and more! I can not recommend them enough!”

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Posted 2 months ago

“The team was veryt good at communication and getting me the results I needed for the perfect ring!”

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Posted 2 months ago

“My experience with CustomMade was incredible! My Project Manager was very informative, knowledgeable, and effective with her skill set to capture the design of our engagement set and bring it to life! She was extremely patient when working with me and my not-so-clear or seemingly "made-up" adjectives and descriptions for what I was trying to convey about the design of our set. CustomMade provides a lot of resources to become an educated buyer/designer, but it truly is the personal approach of their Project Manager's that make this process a true delight! My Project Manager never seemed like a stranger - but rather; a long lost friend who had the ability to interpret the image and design I had manifested in my head...a truly incredible experience!”

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Posted 2 months ago

“The staff were very helpful and had the patience to deal with my questions and requests, the product ended up beautiful, CM were on point with the timeline it even arrived before the estimated delivery time. Wouldn’t be the last time I work with them. Best”

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Posted 2 months ago

“The process was fluent and the end product was exactly what i was looking for. The team were very respectful and clear with their progress and requirements.”

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Posted 2 months ago

CustomMade.com is rated 5.0 based on 3,715 reviews