CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,722 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,722 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 20th April 2025

1591

Anonymous

Anonymous // 01/01/2019

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“They are absolutely amazing at what they do here. Me and my fiancée both wanted custom engagement rings and went through this website and both rings came out absolutely perfect. They’re so good about making sure everything is exactly how you want it throughout the whole process, and they’re super transparent about prices. I highly highly recommend”

CustomMade.com 5 star review on 21st May 2024

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Posted 11 months ago

“From the moment I started working with CustomMade I was incredibly impressed with the level of detail, knowledge and professionalism. They truly made the experience effortless and enjoyable. I purchased 4 customized signet rings, and they turned out amazingly. I had previously used Rebus but CustomMade has surpassed all my expectations. Thank you.”

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Posted 11 months ago

“The most professional small company I've ever worked with. The entire team was willing to work with me every step of the way, and let me return the ring for adjustments free of charge upon completion. I would and have recommended them to everyone I know.”

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Posted 11 months ago

“I was skeptical at first, but the team at CustomMade put all of my doubts to rest within the first few conversations. They knocked my expectations out of the park. All of my concerns were addressed in a timely manner and the experts even made a few suggestions to ensure the longevity and quality of my piece. I highly recommend working through CustomMade to create something unique to you and your partner. I know me and my new fiancé couldn’t be happier!”

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Posted 11 months ago

“CustomMade is the most amazing site for custom made jewelry. My husband and I have been married nearly 18 years, and I wanted to update my wedding rings. I wanted one ring that spoke to both of us. They created a band using my diamonds the is not only beautiful, but made me cry. The service from the beginning to end was exceptional. They stayed in touch, and answered ALl my questions. I most definitely will use them again, and recommend them them to everyone. I guarantee you will not be disappointed.”

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Posted 11 months ago

“The end result is marvelous. The level of detail on such a small ring is really impressive. Hard to capture on a phone camera the level of detail. A few hiccups during the manufacturing process, as well as a lot of effort on my end to come up with the design, but the result is well worth it. Would highly recommend for custom and intricate designs!”

CustomMade.com 5 star review on 19th May 2024

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Posted 11 months ago

“I was a little hesitant at first to send that much money to somebody or a company that I don't know but I took that leap of faith and I'm so glad I did cuz these guys hit the nail on the head and got me exactly what I wanted and they worked with me on my time frame the whole experience was amazing”

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Posted 11 months ago

“The folks at CustomMade worked with me every step of the way, and we worked out every little detail to make the perfect piece. I love the end result, and it really feels like they put the customers’ happy endings at the forefront of the mind during the whole process. I will absolutely recommend this service to anyone looking for that one special moment.”

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Posted 11 months ago

“The entire experience with CustomMade has been absolutely wonderful. The process was filled with so many wonderful people that put their entire heart and soul into every aspect of the ring making process. Everything was fully explained and detailed. They were patient and kind as well as willing to make any change I needed regardless of how big or small the change was. This process has also created a very awesome keepsake to be able to look back on in the future. The ring turned out absolutely stunning and beautiful. It was exactly to a T what I wanted. I recommend CustomMade 110% and will forever go to them for any sort of custom jewelry needs! Thank you CustomMade for such an amazing and unforgettable process!”

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Posted 11 months ago

“CustomMade team was so responsive and helpful in creating a ring that my partner wanted. From the initial idea to sketching, the team took my feedback and implemented them well into the design. The CustomMade team was very diligent with keeping me up to date with each step of the way. They were very understanding and let me choose when the project is done. I received the final project very quickly in the mail and it looks amazing!! I would highly recommend choosing CustomMade to anyone that wants a customized ring.”

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Posted 11 months ago

“the process was easy and everyone involved were great. I appreciate the transparency in the process and the level of communication given.”

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Posted 11 months ago

“These guys are the real deal. For someone who doesn't have a concept of what to do when making a ring, they make it easy and it comes out awesome.”

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Posted 11 months ago

“Working with custom Made was a great experience. From The start to finish any question was answered. I appreciate the hard work and assistance in creating the design on my ring! Great work! Rapid responses and professional attitude through the process.”

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Posted 11 months ago

“I had a fantastic experience working with custom made! When they truly mean that you’re going to love your ring, they mean it. The first time I ring was sent to me I had an issue with the size of the center stone as I thought it would be bigger. However once I relayed that concern they assured me that I can size up the stone to my desire! I must say I’m absolutely in love with my ring and would recommend this place to anyone”

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Posted 11 months ago

“Amazing customer communication and quality product”

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Posted 11 months ago

“I got my custom ring from here and I couldn’t be more happy with the result. I received my fiancée ring and when I opened it, I couldn’t have been more happy with it. I plan to come back to get a custom men’s ring to match my fiancée soon!!”

CustomMade.com 5 star review on 16th May 2024

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Posted 11 months ago

“I used CustomMade for both my fiancee's engagement and wedding rings and ended up with two absolutley amazing and unique pieces of priceless jewelry. The team is incredibly quick to respond to any questions and incredibly patient with any requests for revisions. It was a fantastic overall experience and I would recommend them to anyone.”

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Posted 11 months ago

“Informed me of every step and if there was a delay for any reason, they went into detail about what went wrong and how they are fixing it”

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Posted 11 months ago

“Competent, friendly service. Thank You”

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Posted 11 months ago

“the ring turned out beautifully. THE STAFF INTERACTION DURING PRODUCTION WAS EXCEPTIONAL.”

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Posted 11 months ago

CustomMade.com is rated 5.0 based on 3,722 reviews