CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,722 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,722 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 20th April 2025

1591

Anonymous

Anonymous // 01/01/2019

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“It was just so good all around. Excellent and efficient process, very professional, very beautiful ring, relatively decent pricing”

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Posted 10 months ago

“Customer service was excellent and always answered questions in a reasonable time period”

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Posted 10 months ago

“I had an amzing experience designing my ring. The communication was exceptional with regular updates throughout the entire process.. I could not be happier. what a wonderful company.”

CustomMade.com 5 star review on 6th June 2024

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Posted 10 months ago

“If you are looking for exquisite custom jewelry with professional service, look no further than Custom Made. We worked with an exceptional team to design my non-traditional engagement ring and both our wedding bands. They listened to our feedback, made the appropriate adjustments and kept us informed each step of the way. The final rings are stunning, and we are beyond pleased. 100% recommend!”

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Posted 10 months ago

“Working with CustomMade has been the best customer Service experience I have ever had. They were surprisingly prompt in responding to messages, sent beautiful renderings of the project design (a college class ring for my daughter), which they helped design, and the ring itself was just beyond our expectations. Even with a delivery glitch, where the project was returned, they re-sent it promptly and coordinated in a manner that ensured it was received before she graduated! I am beyond satisfied, and will happily return with my next project.”

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Posted 10 months ago

“My entire family wants their family crest ring now. Custom made was very easy to work with. I love their prompt responses. They really made my dreams come to life and they were able to meet my deadline. They didn't take my money and make me feel like just another number, they made me feel like I was appreciated and like I was a priority. We will be getting more done very soon. Best company hands down. The delivery the ring came in was also top notch. It made good for presenting my son his ring during his rights of passage.”

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Posted 10 months ago

“I had a custom made ring made. First time ever doing so. The process was made very easy and went fast. Not being used to doing everything on the internet I had a minor problem/misunderstanding on the “accept proposal” part but however I was dealing with caught my mistake and guided me through what to do. The ring is great and I don’t feel the price was excessive considering it’s a custom design that they made for me. I don’t have any complaints and am having them make a second ring for me. My experience has been great and I wouldn’t consider using anyone else so I’m grateful to have found them.”

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Posted 10 months ago

“My husband wanted a ring that resembled a vintage Tiffany’s band, boy did custom made do just that! Not only did they do just that, they made it even better! It was such an easy process working with the team at custom made- I sent them my ideas and my vision and they brought so many gorgeous concepts to life and ended up making the most perfect ring. I am so grateful to see my husband wear a ring he loves!!”

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Posted 10 months ago

“Very friendly people to work with. They're able to get you exactly what you want within a reasonable price range”

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Posted 10 months ago

“I would strongly recommend this business to people, the site is very easy to navigate. The staff quickly responded to all my messages, as well when we were going over the designs they were very patient and helpful. The pricing was very straightforward and there wasn’t any extra add ons or charges you didn’t want. I knew what I was going to pay once we settled on a design. When the ring finally came the pictures didn’t do it justice they did an amazing job and it turned out beautiful! I genuinely appreciated the overall service and at the very least check this site out!”

CustomMade.com 5 star review on 5th June 2024

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Posted 10 months ago

“I designed a unique engagement ring that incorporated a lot of different gemstones and settings. Along the way the representatives were very timely with there responses anytime I had a question or concern. If I needed to tweak or adjust anything they were willing to make those adjustments and show me new renderings leading to a very satisfying end piece. I would 100% recommend custom made to help bring your creation to life.”

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Posted 10 months ago

“A simple, straightforward process for buying a ring. I don't have much experience in the area to be honest. But having someone each step of the way was extremely helpful. And the ring is unique from others, truly one of a kind.”

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Posted 10 months ago

“The process was well laid out and allowed for creative control throughout. Communication was great at each step in the process and we had awareness of all progress and necessary decision points. The design team was very helpful and ensured that our vision was executed in full. The overall timeline was very reasonable. Quality of the rings is great and they look even more lovely in person than the photographs could capture. We would absolutely recommend your company to friends, getting a custom design is complrable in price and allows you to get every deatail just right.”

CustomMade.com 5 star review on 4th June 2024

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Posted 10 months ago

“They were really friendly and i was able to get a custom ring for good value”

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Posted 10 months ago

“Working with the Custom Made team was a pleasure; they were responsive, clear about their process, and willing to take my design to any direction I desired. If you are looking for a custom piece made from quality material, I highly recommend reaching out. My engagement and wedding band set couldn't have turned out better.”

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Posted 10 months ago

“The team at CustomMade are some of the most talented and dedicated individuals I have had the chance to work with. They were able to take an idea and make it a reality in a negotiable timeframe, making their own recommendations and keeping me involved to learn more about the process. Upon receiving my piece, I have never been happier to have chosen them and cannot recommend them enough. I won’t name drop, but special shoutout to my team I appreciate all of you :)”

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Posted 10 months ago

“I worked with CustomMade to create an engagement ring and then both wedding bands for me and my soon-to-be wife and I couldn’t be happier with my choice of company. They were very responsive and informative all while being very professional and particular with all of my questions and requests. Quality of the rings themselves is incredible especially at the affordable price points - my fiancée still doesn’t take her eyes off her engagement ring months later! Shipping was smooth and fast and I throughly enjoyed getting a small box of gifts with each of the rings - a very nice touch that made me feel as the company really cared about the service and products they provide. Overall, 10/10 experience, will likely return to have some other jewelry made in the future!”

CustomMade.com 5 star review on 3rd June 2024

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Posted 10 months ago

“Im very happy with the results of my signet ring, i love it!! everyone was super helpful and it was a smooth journey to creating the perfect ring. I will definitely be buying from them again!”

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Posted 10 months ago

“This is my third time using CustomMade.com. This one was a very important piece as it was to replace my lost wedding ring. I've been married for 20 years and we went through so much in the beginning of my marriage starting out, that it has been such an important symbol of continuity, respect, communication and honesty. I was so saddened to have to replace it, however, I was so glad that the people at CustomMade.com took the time to work with me on creating something almost exact to the original, if not better. My husband was floored with the results as well and we are very glad that such an important symbol of our devotion was able to be recreated. Thank you so much.”

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Posted 10 months ago

“Everyone that worked on my prodgect was so welcoming and gave a lot of detail so I knew what was happening wich soothed my anxiety a lot. Even when I did get anxious about the payment method and what happens to my info they where quick to reasure me and let me know a breif overview as to what happneds since I am used to using one you guys don't use.”

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Posted 10 months ago

CustomMade.com is rated 5.0 based on 3,722 reviews