CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,722 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,722 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 20th April 2025

1591

Anonymous

Anonymous // 01/01/2019

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“I cannot express how pleased I am with the care, attention, and effort that went into my project. Over two years, my daughter and I worked on an engagement ring for my now-fiancée. During the design process, we made many significant changes and had numerous questions. The people at CustomMade didn't quit until we were completely satisfied; they answered every question and accommodated every change. It's clear they did their very best to ensure we were happy with the end result. They are amazing, and my daughter, my fiancée, and I all love the rings they helped create. From a sketch on paper to a work of art on her hand, the work they do is magical, to say the least.”

CustomMade.com 5 star review on 16th June 2024

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Posted 10 months ago

“Custom made by far has been the best choice I made to get the special ring designed for my girlfriend. From start to finish they guided and listened to every thing I said. I could not be happier with the end product they produced. To say I am in love with the ring they made for me is an understatement thank you to everyone on the custom made team.”

CustomMade.com 5 star review on 14th June 2024

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Posted 10 months ago

“CustomMade is honestly the best way to go for getting an engagement ring made. Why pay excessive amounts of money for a ring that is only somewhat to your liking and is basically mass produced versus having one made just how you and your significant other want. There's just no comparison. And if you're already looking to have a ring custom designed, then this is the business you are looking for. They were very helpful and considerate throughout the entire process. When we needed the ring to be resized and a bigger center stone fitted, they went above and beyond in remaking it to be perfect for us! Huge shout out to Carla, Brian, Karen, and Ruben for helping us with the entire process and making it just a pleasure to work with. I would recommend CustomMade everytime.”

CustomMade.com 5 star review on 13th June 2024

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Posted 10 months ago

“Experience was great”

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Posted 10 months ago

“From the initial correspondence to the receiving the completed piece it was all an excellent experience. You can tell everyone at CustomMade really cares. Would definitely recommend to anyone looking for a custom piece for any occasion.”

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Posted 10 months ago

“Quick and professional. Great follow up. She said yes.”

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Posted 10 months ago

“Swift, very cummuncative, workmenship was high quality.”

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Posted 10 months ago

“Ty, it has been a pleasure working with you guys. I absolutely loved the process. It was super simple for me to navigate through and I’m not very good at creating detailed messages on the Internet and this prompted me on everything I needed to do !! if I can do it anybody can do it. The products were beautiful and very custom-made exactly the way I envisioned. Thanks”

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Posted 10 months ago

“I have used CustomMade four times and cannot begin to express the incredible level of customer service and masterful craftsmanship of the pieces. Twice I had changes, (my fault not theirs) and CM was more than grateful to accommodate. I have next level satisfaction with this company!”

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Posted 10 months ago

“From initial contact to final delivery, it was apparent to me that CustomMade was committed to customer satisfaction. They understood the assignment and delivered, beyond expectations.”

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Posted 10 months ago

“From the get-go, the CustomMade was accommodating, patient and supportive. I really felt like they worked hard at every step to make my dream come true and the final result was exactly as I envisioned. There was transparency at every step of the process and the communication was consistent and clear every single time. Truly top notch service and results, will definitely return for more jewelry in the future and recommend to my friends.”

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Posted 10 months ago

“CustomMade was very easy to work with and responsive from the design of my ring all the way through production and delivery. Each step of the way the team helped me in the process and I’ve benefited from their insights.”

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Posted 10 months ago

“CustomMade was a breeze to work with, super responsive, and very helpful at every step of the way. They helped my fiance and I create our the engagement ring of our dreams, and did so with quick responses and cooperative team members. It was a pleasure to work with them!!”

CustomMade.com 5 star review on 8th June 2024

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Posted 10 months ago

“From guiding us and being patient through the design process to the support and communication that came through the purchasing phases, Custom Made was fantastic.”

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Posted 10 months ago

“My experience with CustomMade made me extremely happy. They were always attentive and helpful and very committed to my project coming out exactly how I wanted. All of my questions were answered promptly, and all of my needs and asks were met. The jewelry turned out beautiful and I believe I got the best thing I could’ve gotten at the best price.”

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Posted 10 months ago

“They made both the engagement ring and wedding band my fiancée had dreamed of come to life. They were so helpful with everything along the way and patient when I needed to think or save money. Not a bad price for all the detail you get!!!”

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Posted 10 months ago

“This was my 2nd custom project with CustomMade, and it was just as effortless and smooth as the 1st! The CustomMade staff that are paired with you throughout the process are all respectful, helpful, efficient, and most important (at least to me) 100% concerned with your happiness and acceptance with the piece being made. This piece was a promise ring for my girlfriend and was comprised of a very specifc image I had in my head. They were able to bring my design to life EXACTLY as I had envisioned! and they did so within my timeline due to the clear and timely communication back and forth. Thank you CustomMade team!!!”

CustomMade.com 5 star review on 7th June 2024

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Posted 10 months ago

“I can't say enough good things about this company! They made the process so easy and updated me every step of the way. They were so kind too! I had an idea of what I wanted and I told them and they brought my pendant to life in a way that I never thought possible. I absolutely LOVE it and I wear it every day! I'm so happy!”

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Posted 10 months ago

“I am so happy that I found CustomMade. The entire process from concept, to design, to finished piece was so easy, and fun as well. I couldn’t be more pleased with the quality and craftsmanship of my ring. It is exceptionally fine.”

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Posted 10 months ago

“Everyone I spoke with was professional and helpful and gave me so much useful information on the process my rings were going through!”

CustomMade.com 5 star review on 6th June 2024

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Posted 10 months ago

CustomMade.com is rated 5.0 based on 3,722 reviews