CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,432 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,432 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

Beverly Landrey

1443

Anonymous

Anonymous // 01/01/2019

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“My second project! I love it!”

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Posted 8 months ago

“The folks at Custommade were instrumental in the design, implementation and execution of my engagement ring. It dazzles like no other and is even better than what I had originally set out to have made. Thank you!”

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Posted 8 months ago

“Their teams are available 24/7 and have been helpful with all eventual questions I had and the end product is amazing. Highly recommended.”

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Posted 8 months ago

“Working with Custom Made was the best decision when picking out my now fiancé's engagement ring. I knew absolutely nothing about rings but they explained everything and were super helpful. They answered all my questions and kept me in the loop throughout the whole process. The ring turned out better than I could've imagined and my fiance loves it! Would recommend Custom Made to anyone wanting to design their own ring!”

CustomMade.com 5 star review on 16th March 2024

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Posted 8 months ago

“They were personable and punctual. It came out just as we designed and fast! Thank you!”

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Posted 8 months ago

“I had a really great overall experience with Custom Made. Each step of the process was exciting and the experts help you through it all. I would trust them with for your engagement ring purchase. They worked with me during the design process to make sure I got exactly what I wanted.”

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Posted 8 months ago

“If you are looking for a custom ring that is well made, cared for, and cost effective, then this company is the one. They did such an amazing job working with me to create my ring, updated me constantly just to check in, and were super helpful on educating and helping me know my options. They take into account every single detail that you are wanting and work their best to integrate it into your ring! At the end of the process and when you receive your ring it actually comes in a little care package that is so cute and helpful and includes ways to care for your ring. They really do think of everything that you are going to need and do their best to provide! 10/10”

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Posted 8 months ago

“Everyone was very helpful and professional. Very kind staff. They made an excellent personal piece! It’s beautiful! Recommend them 100%.”

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Posted 8 months ago

“The team assigned to my ring were all very helpful. They made changes upon request, worked on my time-line, they weren't pushy about completing my project, and the end result was worth it. Thank you for all the hard work. 10/10 would recommend to anyone.”

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Posted 8 months ago

“Quick service, great communication, abd a beautiful ring”

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Posted 8 months ago

“The experience was great. I got my ring earlier than expected and the customer service and communication was amazing.”

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Posted 8 months ago

“The whole process and experience went very well! The team helped me to be able to find what worked best for my budget without sacrificing the quality of the piece. I am very grateful for the entire team and how seemless everything went. There was a small issue during production and quality testing and the team remade the piece to fix any issues! 10/10 would highly recommend”

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Posted 8 months ago

“They were very informative and helpful the whole way through! Great experience”

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Posted 8 months ago

“Really great service--and the end product is perfect.”

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Posted 8 months ago

“Having personalized attention made it super easy for me even if I didn't know much, as they always explained everything. She had no idea. I proposed yesterday and she hasn't stopped smiling, she absolutely loved how unique is her ring. We will always be super grateful with everyone who helped. Finally, it is also very encouraging how the prices are much friendlier than a traditional jewelry.”

CustomMade.com 5 star review on 13th March 2024

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Posted 8 months ago

“I was hesistant at first to work with an online custom ring dealer, but my friend Taylor referred me and it was the best decision I ever made. If you are on the fence, email Custom Made and chat through your ideas (maybe even ask for a sketch from the team!) Throughout the process, CustomMade was super kind, empathetic and warm. I told them my budget, ideal ring type, and custom requirements and they absolutely crushed it! They were really quick to return sketches, offer stunning ideas on customized touches (see the amethsyt crystals and chinese chracters!) and were 100% transparent about diamond prices, clarity, and sourcing. There are instances in life when you make a life altering decision and you immediately know it was the best decision you ever made. Well, the best decision I ever made was deciding to marry my long time girlfriend, but the second was working with CustomMade. I don’t feel the need to put this eloquently: CustomMade is the best all around vendor I've ever worked with. I've already recommended them to two family members and I will 100% work with them again! They are hands down, the absolute best. Customer Service 10/10 Ring Quality 10/10 Transportation and Delivery 10/10 100% recommend. Just do it!”

CustomMade.com 5 star review on 12th March 2024

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Posted 8 months ago

“I had no idea about how to get an engagement ring for my partner. I knew roughly what I wanted and that it would be nigh on impossible to get from an off the shelf normal jeweller. But having never had anything custom made and knowing basically nothing about jewellery I was fairly nervous. Custom made were amazing!! I came in with no expectations, just thought I would message them and see what happened and from the first online consultation and initial sketches right through to receiving my ring they were awesome. They guided me through the whole process and answered any questions I had, they were always very quick to reply and very helpful. The ring is gorgeous!!! As I said I only had a vague idea in my head of what I wanted and no idea how to make it a reality and the ring is exactly what I was thinking of in my head. I can't say enough how happy I am with it and my fiance is too!!!!!! Highly recommend Custom Made to anyone looking to have jewellery made!”

CustomMade.com 5 star review on 11th March 2024

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Posted 8 months ago

“Living in the UK, I wasn't sure exactly how easy this experience would be. Buts it's been seamless and the delivery was effortless and very quick. The CustomMade team really put in so much effort to listen to all my picky requests, and didn't bat an eyelid at them! The ring is truly beautiful and that's thanks to them. Going custom has allowed me to add those personal touches I was looking for.”

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Posted 8 months ago

“I recently had the pleasure of talking with Custom Made to design a custom signet ring, and I cannot speak highly enough of my experience. From start to finish, the process was seamless, and the final product exceeded all of my expectations. First and foremost, the team at Custom Made is incredibly talented and dedicated to their craft. They took the time to understand my vision and preferences, and they translated them into a design that was both elegant and unique. Their attention to detail was unparalleled, and they ensured that every aspect of the ring was perfect, from the placement of the engraving to the choice of materials. Not only was the design process exceptional, but the customer service I received was also outstanding. The team at Custom Made was responsive, professional, and accommodating throughout the entire process. They kept me informed at every step, and they were always willing to answer any questions I had. When I finally received my ring, I was absolutely surprised, it was waaay above my expectations. It was even more beautiful in person than it was in the design mockups, and the craftsmanship was truly impeccable. I cannot thank Custom Made enough for creating such a stunning piece of jewelry for me. Overall, I would highly recommend Custom Made to anyone in search of a custom signet ring. Their expertise, creativity, and commitment to excellence are truly unmatched, and I am so grateful to have had the opportunity to be their customer. Thank you, Custom Made, for exceeding my expectations and creating a piece of jewelry that I will cherish for a lifetime.”

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Posted 8 months ago

“top of the line communication along with delivering a beautiful product”

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Posted 8 months ago

CustomMade.com is rated 5.0 based on 3,432 reviews