CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,430 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,430 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

Beverly Landrey

CustomMade.com 5 star review on 17th November 2024

Joseph Huffman

CustomMade.com 5 star review on 15th November 2024

Alexandru-Petrut Popa

1438

Anonymous

Anonymous // 01/01/2019

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“I was well cared for while working with the team, and they were very accommodating to my circumstances: communicating in short, brisk bursts, at all hours and from various time zones, in support of a highly compressed schedule. They helped me rapidly iterate on my ideas, providing variants to choose from and drilling down on the details I preferred, before ultimately delivering exactly what I had hoped for at a truly breakneck pace. Two critiques that I would lay are that the gem expert seemed oddly determined to find me a 3ct stone, when I had specified 1.7-2.7cts as my preferred range (though we ultimately found a perfect 2.26ct stone), and that the photography of yellow gold on a yellow background makes for a muddier aesthetic that makes seeing the details more difficult (though I'm sure they would have reshot if I had asked, my time constraints prevented such a request). Besides these genuinely minor nitpicks, I am extraordinarily happy with their work and would recommend them to anyone who wishes to have a quality custom ring made.”

CustomMade.com 5 star review on 17th June 2024

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Posted 5 months ago

“Excellent customer service, very easy and fast to get the desighn just right!”

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Posted 5 months ago

“Walked through all the steps in selecting the stone the gold the price. I was updated on every step going forward from negative to positive casts. It was delivered quickly and in a cute box with a memo card for your proposal. everything you need thank you so much”

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Posted 5 months ago

“Excellent service.”

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Posted 5 months ago

“These guys are so patient and kind and really care about making the things you really want. I couldn't be more happy with the end results”

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Posted 5 months ago

“I know getting a ring online is scary. Rest assured with to crew at Custom Made your in good hands. They can design you the ring that you dream about down to every detail. They have a very supportive staff that are happy to assist you in the journey to create your dream ring. They lay everything out and tell you about every step and the processes that your design and ring go through to come out the way you like it. Wouldn’t recommend another company.”

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Posted 5 months ago

“I love Custom made ! At first I was skeptical because of how hard it is to find reviews on them but I’m in the military and one of my buddies recommended Custom made and I have completely no regrets ! They were so patient and knowledgeable and executed everything I have asked for with quality. I thank you guys so much !”

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Posted 5 months ago

“Absolutely love the final product. Team was very responsive and helpful throughout the whole process! And the ring came out better than amazing! Thank you all again for making my moment that much more special”

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Posted 5 months ago

“I cannot express how pleased I am with the care, attention, and effort that went into my project. Over two years, my daughter and I worked on an engagement ring for my now-fiancée. During the design process, we made many significant changes and had numerous questions. The people at CustomMade didn't quit until we were completely satisfied; they answered every question and accommodated every change. It's clear they did their very best to ensure we were happy with the end result. They are amazing, and my daughter, my fiancée, and I all love the rings they helped create. From a sketch on paper to a work of art on her hand, the work they do is magical, to say the least.”

CustomMade.com 5 star review on 16th June 2024

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Posted 5 months ago

“Custom made by far has been the best choice I made to get the special ring designed for my girlfriend. From start to finish they guided and listened to every thing I said. I could not be happier with the end product they produced. To say I am in love with the ring they made for me is an understatement thank you to everyone on the custom made team.”

CustomMade.com 5 star review on 14th June 2024

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Posted 5 months ago

“CustomMade is honestly the best way to go for getting an engagement ring made. Why pay excessive amounts of money for a ring that is only somewhat to your liking and is basically mass produced versus having one made just how you and your significant other want. There's just no comparison. And if you're already looking to have a ring custom designed, then this is the business you are looking for. They were very helpful and considerate throughout the entire process. When we needed the ring to be resized and a bigger center stone fitted, they went above and beyond in remaking it to be perfect for us! Huge shout out to Carla, Brian, Karen, and Ruben for helping us with the entire process and making it just a pleasure to work with. I would recommend CustomMade everytime.”

CustomMade.com 5 star review on 13th June 2024

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Posted 5 months ago

“Experience was great”

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Posted 5 months ago

“From the initial correspondence to the receiving the completed piece it was all an excellent experience. You can tell everyone at CustomMade really cares. Would definitely recommend to anyone looking for a custom piece for any occasion.”

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Posted 5 months ago

“Quick and professional. Great follow up. She said yes.”

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Posted 5 months ago

“Swift, very cummuncative, workmenship was high quality.”

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Posted 5 months ago

“Ty, it has been a pleasure working with you guys. I absolutely loved the process. It was super simple for me to navigate through and I’m not very good at creating detailed messages on the Internet and this prompted me on everything I needed to do !! if I can do it anybody can do it. The products were beautiful and very custom-made exactly the way I envisioned. Thanks”

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Posted 5 months ago

“I have used CustomMade four times and cannot begin to express the incredible level of customer service and masterful craftsmanship of the pieces. Twice I had changes, (my fault not theirs) and CM was more than grateful to accommodate. I have next level satisfaction with this company!”

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Posted 5 months ago

“From initial contact to final delivery, it was apparent to me that CustomMade was committed to customer satisfaction. They understood the assignment and delivered, beyond expectations.”

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Posted 5 months ago

“From the get-go, the CustomMade was accommodating, patient and supportive. I really felt like they worked hard at every step to make my dream come true and the final result was exactly as I envisioned. There was transparency at every step of the process and the communication was consistent and clear every single time. Truly top notch service and results, will definitely return for more jewelry in the future and recommend to my friends.”

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Posted 5 months ago

“CustomMade was very easy to work with and responsive from the design of my ring all the way through production and delivery. Each step of the way the team helped me in the process and I’ve benefited from their insights.”

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Posted 5 months ago

CustomMade.com is rated 5.0 based on 3,430 reviews