CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,433 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,433 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

Beverly Landrey

1443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really easy to work with. I’m from AUS and they were always back to be within 24hrs. I gave them two photos and their team was able to design the perfect ring.”

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Posted 10 months ago

“My experience with CustomMade was fantastic from beginning to end. I reached out to them with my idea and they professionally and patiently guided me through the entire process from start to finish. They took my idea and created a one of a kind piece for me. No detail was too small. I would highly recommend working with this team for your personalized creation.”

CustomMade.com 5 star review on 7th January 2024

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Posted 10 months ago

“This whole team is incredible everyone that helped me along the way was fantastic and did a great job to make the process easy. Everyone was so nice, understanding and patine with the whole process of trying to get me a perfect ring! It was beyond my expectations but they most definitely knocked it out of the park. Thank you again for everything! I loved it!”

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Posted 10 months ago

“Very nice and Communicative and overall great”

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Posted 10 months ago

“Overall it was a great experience. Everybody was very helpful and informative. The ring came out looking beautiful.”

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Posted 10 months ago

“The custom ring turned out great!”

CustomMade.com 5 star review on 5th January 2024

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Posted 10 months ago

“I worked with multiple people on those project and each and every one of them made it so simple and explained everything perfectly . The ring came out beautifully and is very well crafted .”

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Posted 10 months ago

“The CustomMade team is amazing. Customer service is there for you any time you need from the moment you begin your project with them until even after delivery to make sure you’re satisfied! They are truly creative professionals who are willing to help you make your ideas come to life. It doesn’t matter if you have your own designs or not, their design team will provide you sketches of your idea and offer alterations until you’re satisfied. Personally, I barely knew where to begin but their team worked with me to find something that fit the style I was going for! The updates they provide through each stage of development was truly exciting. They are so positive and really care about their work. The quality of the final product and the excellent customer service truly make the price worth every penny. (And it wasn’t even as much as I expected!) Taking the time to have a custom piece of jewelry made will really make sure it holds special sentimental value and remains a family heirloom for a long time. CustomMade delivers!”

CustomMade.com 5 star review on 4th January 2024

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Posted 10 months ago

“It was a great experience. They were patient, informative, and made sure I knew each step of the process!”

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Posted 10 months ago

“It was a good experience. I was brought through and informed about the process and status for the ring during the entirety. They were very helpful with giving me all the information I needed to design and get the ring I wanted. The ring itself turned out very pretty, and both me and my now fiancé are very pleased with both the looks and quality of the ring.”

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Posted 10 months ago

“The process of picking up on the second half of the project was awesome. It was as if I hadn’t even stopped working with the team. The product, wedding band, was flawless and beautiful. My wife was filled with joy when she received the ring. She absolutely loved it.”

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Posted 10 months ago

“The custom made staff were very helpful and accommodating in creating the perfect custom ring for my husband. They even used a gem not typically used in the style of ring made (opal, wedding band). The ring looks amazing and my husband loves it!”

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Posted 10 months ago

“Very professional and were able to put my vision to life exactly how i wanted”

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Posted 10 months ago

“CustomMade was great to work with. They took my input and helped to develop a beautiful ring. They kept me updated throughout the whole process and were very helpful.”

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Posted 10 months ago

“The process was smooth and when/if the time comes I require another ring I cannot recommend Custom Made enough. I made a huge mistake during the making process of the engagement ring and I'm glad I brought it up cause the group I was working with were quick and considerate to help fix it! 10000/10”

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Posted 10 months ago

“The whole process was informative and the communication between myself and the team was fantastic. I truly do not have any type of complaints and the final piece of the design was fantastic in my eyes. I would highly recommend Custom Made to anyone. Thank you again. V/r Jason”

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Posted 10 months ago

“My fiancee and I got both of our rings through CustomMade. They were INCREDIBLE! Our rings our so unique - I constantly get people asking to see it up close. The process was smooth and they made it easy to make changes if needed. I do wish they had payment plans instead of paying half up front, though. Otherwise, 5 star experience!”

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Posted 10 months ago

“Great experience. Very helpful with all steps. Fast responses and fast process.”

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Posted 10 months ago

“World Class customer service. Beautifully crafted and visually appealing to the eye. She's happy. If she's happy I am too. Well done, great service you offer.”

CustomMade.com 5 star review on 1st January 2024

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Posted 10 months ago

“Every member that helped me was super nice and were all very efficient in getting it done, even down to the little touches. They helped me out so much in making my future a better one!”

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Posted 10 months ago

CustomMade.com is rated 5.0 based on 3,433 reviews