Custom Made Casino Reviews

Name: Custom Made Casino
Address: 346 Route 59, Airmont, New York
Rating: 4.61

4.6 Rating 114 Reviews

88 %

of reviewers recommend Custom Made Casino

4.6

Based on 114 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Custom Made Casino:

Custom Made Casino: The premier destination for personalized gaming excellence.

We specialize in crafting custom poker chips, bespoke poker chip sets, and tailor-made playing cards to elevate your poker experience, strengthen corporate branding, or create unforgettable gifts.

Trusted by thousands with millions of poker chips customized in the USA.

Visit Website

Phone:

8459181125

Email:

sales@custommadecasino.com

Custom Made Casino 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was happy with the quality of the chip itself. The printing on one side looked great while on side two every chip was off. The lettering ran off into the boarder of the chip. I would think quality control would pick up on that.”

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Posted 1 year ago

Hi Eric, Thank you for taking the time to give us your feedback. We’re so sorry your experience with Custom Made Casino didn’t match your expectations as this is not our norm and we will resolve this right away. We’d like to move forward and reprint this order. The chips we shipped you, you may either donate or discard. We look forward to speaking with you and working towards earning back your business. Regards, Anna ( Custom Made Customer Service Representative)

Posted 1 year ago

“So quick and easy to order - great and quick customer service and received the order sooner than expected. Will certainly place another order in the very near future!!”

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Posted 1 year ago

Thank you Jennifer for choosing Custom Made Casino. Your support means a lot to us! Custom Made Customer Service Rep

Posted 1 year ago

“Easy to design our product and very quick delivery. We were very happy with the quality of the product and would purchase again.”

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Posted 1 year ago

Thank you for your support Nicole. You’re the best!

Posted 1 year ago

“Have ordered several times, your work is fantastic, we love our custom made chips!”

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Posted 1 year ago

Hello Ginny, Thankful and grateful to have you as a customer! See you soon!

Posted 1 year ago

“Excellent I'm very pleased with my poker chips and look forward to making more soon.”

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Posted 1 year ago

Hello Alan, Thank you for your patronage! By shopping with us you support local businesses!

Posted 1 year ago

“The product is always quality. Always on time and easy to order!”

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Posted 1 year ago

Hello Jeff, Thank you for supporting our small business. It’s thanks to customers like you that we can keep crafting our quality custom poker chips.

Posted 1 year ago

“Timely product, good and timely responses from customer service when I contacted them. Prices comparable to their competitors. The poker chips I ordered as mementos for a family reunion were good quality and I am confident will be well-received. Two areas of criticism: 1.) one side of my poker chips included a photo. The photo was a higher resolution than I anticipated, but some of the photos had minor smudges - which seemed to be either from printing or subsequent machine handling of the chips; and 2.) the ordering website needs a redesign. I had to call customer service to figure out how to readjust the color allocations of the chips. When I followed those directions, my text was cut off and the designers had to contact me via e-mail to find out what I had asked as far as special instructions. Also, the designing tool was awkward to use and I recommend it be adjusted to those less computer-savvy. That said, Customer service was very responsive - both when I initially contacted them with initial questions and in follow-up e-mails as described above. Creation and shipping went off without a hitch and the product arrived sooner than I anticipated. All said, I would definitely order from this company again. Thank you for a product that will be a memento of this special event for my family.”

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Posted 1 year ago

Hello Bill, Thank you for bringing this to our attention. We take all feedback seriously and apologize that your experience on your printed custom poker chips. Could you please send us a email support@custommadecasino.com with a few photos with the concerns so we can review this matter. Also, thank you so much for taking the time to leave us a review. We really appreciate your feedback about our service -Anna from Customer Service Support Team

Posted 1 year ago

“I've gotten chips from them before and always had a great experience. However this last order had issues. The custom logo was offset on the chip and I had an issue with shipping. The shipping issue was not your fault and did reimburse me for the shipping mistake which was awesome. It would have been perfect if not for the bad logo”

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Posted 1 year ago

Hi Timothy, I’m so sorry that your poker chips arrived in such a condition that you are not satisfied and I completely understand your disappointment. Send me a direct message via this email address support@custommadecasino.com with your order number and photos of the issues. Thank you for your support and I hope we can work on rectifying this issue for you. Take care, Anna – Customer Support at Custom Made Casino

Posted 1 year ago

“Overall, good. The color of the red of the chip was darker than shown on website.”

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Posted 1 year ago

Hello Wayne, Thank you for your feedback. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. We can assist you better in the future to provide you photos of the actual poker chips to better assist you on the colors of the poker chips =). We appreciate your trust and we’ll do our best to meet your expectations. See you soon! -Anna from Custom Made Customer Service Representative

Posted 1 year ago

“Love this product.”

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Posted 1 year ago

Thank you for taking the time to provide us with your feedback!

Posted 1 year ago

“I gave them as a gift. He loves them.”

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Posted 1 year ago

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. At Custom Made Casino, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that! -Anna from Customer Service Support Team

Posted 1 year ago

“Great job on our orders . We will definitely order more chips !”

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Posted 1 year ago

Thanks for the review, Daniel! We're so glad you're happy with our service! Hope to see you again! - Anna from Customer Service Support Team

Posted 1 year ago

“Perfect !! Better than i had imagined, will definitely order more !!”

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Posted 1 year ago

Thanks for the awesome review, Clint! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers! -Anna from Customer Service Support Team

Posted 1 year ago

“I would like to compliment our main associate, Anna, who was absolutely fabulous with her customer service. She made great suggestions to make our golf marker really stand out. The final product was fantastic. Also, Kathleen jumped in to help when Anna was on vacation and she also was extremely helpful. Custom Made management should be very proud of their employees dedication and commitment to service. Great job, Anna and Kathleen.”

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Posted 1 year ago

Herbert, Thank you for the kind words! We’re so happy your visit at Custom Made Casino went so smoothly. We’d love to continue providing great service to awesome customers like you. Thanks again! -Anna from Customer Service Support Team

Posted 1 year ago

Custom Made Casino is rated 4.6 based on 114 reviews