Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,666 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,666 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 22nd April 2025

1857

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order and good selection of birthday cakes. A little on the expensive side.”

Helpful Report

Posted 3 years ago

“Delivery options are expensive and unreliable. Treats turned up very late in the evening, by which time it was too late to give to the recipient, and had to gift them two days later, meaning they weren’t fresh. Such a shame!”

Helpful Report

Posted 3 years ago

Hi Holly, Thanks for your review. I can see you selected the 8am-8pm timeslot for your order and can see your order was delivered at 7:55pm which is within that timeslot. Based on this information we believe we have accurately carried out your instruction's for this order. Kind regards, C&S

Posted 3 years ago

“The box arrived on time and was packed well so all items were fresh. The chocolate brownies and scones were tasty however the lemon sponge was dry and over cooked and the lemon icing very sticky and was distributed over the cake as if it was poured when the cake was still hot.”

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Posted 3 years ago

“Review written for vegan cake”

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Posted 3 years ago

“I wanted to love this cake but unfortunately didn’t - maybe it was because the marshmallow just wasn’t very nice. Not chewy as lovely marshmallow can be. But really looking forward to trying lemon and blueberry”

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Posted 3 years ago

“The cake arrived on time and taste good, but the name on personalised disc spelling was incorrect which is quite disappointing in a special occasion.”

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Posted 3 years ago

“A very expensive brand!”

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Posted 3 years ago

Hi , Thank you for your review. We are sorry to hear you feel this way. Our products are handmade by our highly skilled professional bakers who undertake a great deal of training to provide high quality delicious treats. We bake our products fresh daily, use all natural ingredients, don’t use any artificial colours or flavours and make product quality a priority. We believe this is reflected in the price of our products. We value your opinion and have passed your feedback on to our operations team. Please feel free to email hello@cutterandsquidge.com if you wish to discuss this further. Kindest, Team C&S.

Posted 3 years ago

“Very nice packaging and beautiful biskies.”

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Posted 3 years ago

“The cake was well presented but we were rather disappointed with the flavour, although it was moist, I think it might have been soaked in syrup sugar and the cake itself had a strong coconut flavour it.”

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Posted 3 years ago

“The Father’s Day gift packaging was damaged during transit which was extremely disappointing as it was a gift. This could have easily been avoided if some bubble wrap or paper had been placed around the box. The brownies themselves were delicious and I have placed another two orders since.”

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Posted 3 years ago

“Rather disappointed in cake which was smaller than expected and seemed expensive for what it was”

Helpful Report

Posted 3 years ago

Hi Barbara, Thank you for your review. We are sorry your order didn’t match your expectations this time. We do include details about the sizes of our products in the “Let’s Talk Flavours” section of the product description. Please feel free to email hello@cutterandsquidge.com if you would like to discuss this further. Your feedback is valuable to us and helps our operations team. Kindest, Team C&S.

Posted 3 years ago

“The cakes were good but had to go through 5 layers of wrapping to get to it! Completely ruined my experience”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. It is important to us that your order arrives in the condition we would expect for our customers. Our packaging is reviewed and tailored to achieve this. Please can you reach out to me at hello@cutterandsquidge.com to provide me with some more information and any pictures you may have for me to understand this review better. Kind regards, C&S

Posted 3 years ago

“Although I was in on every occasion when delivery was booked it took until the third attempt for it to arrive very disappointing.”

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Posted 3 years ago

“The cake had little taste of a cheesecake. The blueberry layer was not not sufficient to break the sweetness of the other layers. Apart from a nice look, not a great value for money.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We are sorry to hear that you found your order too sweet. We use all natural ingredients and we always keep our fat and sugar content to "just as much as needed to make something delicious”. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 3 years ago

“This is the 3rd cake I’ve ordered from C&S and while the presentation cannot be faulted, the flavours of the cakes themselves do fall short. A bit bland across the board which was disappointing.”

Helpful Report

Posted 3 years ago

Hi Rosemary, Thank you for your review. We are sorry for your experience with us didn’t match your expectations this time. We bake our products fresh daily, use all natural ingredients and make product quality a priority. The cake should be served at room temperature at which point the sponge should become light and fluffy and not be dry. We are not sure if you had stored it in the fridge, but this might explain the bland taste. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 3 years ago

“Cake was delicious but arrived at 10.30pm- delivery services was not great”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We are sorry to hear that you had an issue with your delivery. We rely on third party couriers such as Parcel Force and DPD and this is not the type of service we wish to deliver to our customers. Please feel free to email us at hello@cutterandsquidge.com if you would like to discuss this further. Kindest, Team C&S.

Posted 3 years ago

“Good quick service, great care taken to deliver the cakes on the specified day. Not happy with the vegan range, and the size of the cakes vs price.”

Helpful Report

Posted 3 years ago

Hi , Thank you for your review. We are sorry your order didn’t match your expectations this time. We do include details about the sizes of our products in the “Let’s Talk Flavours” section of the product description. Please feel free to email hello@cutterandsquidge.com if you would like to discuss our vegan range further. Your feedback is valuable to us and helps our operations team. Kindest, Team C&S.

Posted 3 years ago

“Very tasty maybe a few sandwiches with it would make it complete not a great deal there for price just my opinion”

Helpful Report

Posted 3 years ago

Hi , Thank you for your review. We are sorry to hear you feel this way. Our products are handmade by our highly skilled professional bakers who undertake a great deal of training to provide high quality delicious treats. We bake our products fresh daily, use all natural ingredients, don’t use any artificial colours or flavours and make product quality a priority. We believe this is reflected in the price of our products. We value your opinion and have passed your feedback on to our operations team. In terms of your feedback regarding adding sandwiches, I have gone ahead and passed this to our production team for review. Please feel free to email hello@cutterandsquidge.com if you wish to discuss this further. Kindest, Team C&S.

Posted 3 years ago

“Very expensive for the size of cake but tasty nonetheless.”

Helpful Report

Posted 3 years ago

Hi Alex, Thank you for your review. We are sorry to hear you feel this way. Our products are handmade by our highly skilled professional bakers who undertake a great deal of training to provide high quality delicious treats. We bake our products fresh daily, use all natural ingredients, don’t use any artificial colours or flavours and make product quality a priority. We believe this is reflected in the price of our products. We value your opinion and have passed your feedback on to our operations team. Please feel free to email hello@cutterandsquidge.com if you wish to discuss this further. Kindest, Team C&S.

Posted 3 years ago

“The family have ordered from you a couple times but now have decided to stop as the cakes taste too buttery. the cakes do look amazing though”

Helpful Report

Posted 3 years ago

Hi Husna, Thanks for your review ! I am so sorry you were disappointed with the taste of the cake that was delivered. The description you have provided doesn't coincide with my personal experience of our cakes so I have taken this to our head of production to investigate. Our cakes are handmade with 100% all natural ingredients. Our sponge is indeed soaked to give added moisture, the buttercream is our light Italian meringue. Please reach out to us at hello@cutterandsquidge.com and we would be happy to help you find a product you will like. Kind regards, C&S

Posted 3 years ago

Cutter and Squidge is rated 4.6 based on 17,666 reviews