Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,667 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 22nd April 2025

1857

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for the idea of afternoon tea in the comfort of my own home. However I found the sugar levels high in the scones in particular. I usually have plain scones without glazing. The breakfast tea was top notch and we enjoyed a brilliant brew that afternoon.”

Helpful Report

Posted 3 years ago

Hi Martha, Thank you for your review. We are sorry to hear that you found your product too sweet. We use all natural ingredients and we always keep our fat and sugar content to "just as much as needed to make something delicious”. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 3 years ago

“It’s such a small cake for over £30. I’ve bought them as presents in the past so never seen one before. I was shocked when it arrived. Tastes delicious, but so small, expected it to be the standard cake size. I won’t be buying from Cutter and Squidge again”

Helpful Report

Posted 3 years ago

“This cake arrived with the side of the cake squashed. Unfortunately it was the side that the eyes were on so I ended up with a cyclops unicorn. The cake tasted nice but for the price I wanted something more presentable.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We are sorry to hear that your cake was delivered damaged. This is not how we would expect our cakes to arrive and we are extremely disappointed to hear this. Please would you kindly email us at hello@cutterandsquidge.com with some images for us to investigate further. We hope we can rectify any inconvenience caused. Kindest, Team C&S.

Posted 3 years ago

“Quality doesn't seem to be as good as it once was”

Helpful Report

Posted 3 years ago

Hi Rebecca, Thank you for your review. We are sorry to hear that you were unhappy with your order. We bake our products fresh daily, use all natural ingredients and make product quality a priority. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 3 years ago

“I recently bought biskies and complained via Instagram as I felt the Biskie toppings were not as good as they look on the website. I felt that they looked unfinished with the amount they put on top and I actually went out and bought extra toppings. They did taste lovely however.”

Helpful Report

Posted 3 years ago

Hi, Thank you for you review. We really appreciate your feedback. This is how we present our biskies and we are glad you enjoyed the taste. Kind Regards, Matt

Posted 3 years ago

“This was a present, but I had to pay £6 for delivery! Cakes were too sweet and heavy. Bet bit was the scones in the afternoon tea.”

Helpful Report

Posted 3 years ago

Hi , Thank you for your review. We are sorry to hear you feel this way. Our products are handmade by our highly skilled professional bakers who undertake a great deal of training to provide high quality delicious treats. We bake our products fresh daily, use all natural ingredients, don’t use any artificial colours or flavours and make product quality a priority. We believe this is reflected in the price of our products. We value your opinion and have passed your feedback on to our operations team. Please feel free to email hello@cutterandsquidge.com if you wish to discuss this further. Kindest, Team C&S.

Posted 3 years ago

“Varied choice and good vegan options, however the cake is very small compare to the price. I didn't see the size before I received it and I was quite chocked by how small it was. I spend 30 for 4/6 slices of cakes and I don't think it was really with it. Don't take me wrong, the cake taste good, but not worth the prize. (I'm French, that would explain why for me when you spend so much on a cake you expect it to be worth it). The box and delivery was good.”

Helpful Report

Posted 3 years ago

Hi Pauline, Thank you for your review. We are sorry your order didn’t match your expectations this time. We do include details about the sizes of our products in the “Let’s Talk Flavours” section of the product description. Please feel free to email hello@cutterandsquidge.com if you would like to discuss this further. Your feedback is valuable to us and helps our operations team. Kindest, Team C&S.

Posted 3 years ago

“Cake was very pretty but no taste very dry also it was not moist.”

Helpful Report

Posted 3 years ago

Hi Angela, Thank you for your review. We are sorry for your experience with us didn’t match your expectations this time. We bake our products fresh daily, use all natural ingredients and make product quality a priority. The cake should be served at room temperature at which point the sponge should become light and fluffy and not be dry. We are not sure if you had stored it in the fridge, but this might explain the dry cake layers. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 3 years ago

“very small and Pricey but delicious. I won’t get it again though, it was a one of thing”

Helpful Report

Posted 3 years ago

“We were extremely dissatisfied when Cutter & Squidge delivered the incorrect order. When we contacted them they promptly rectified the issue the following day.. Birthday celebrations saved..”

Helpful Report

Posted 3 years ago

Hi Georgina, Thanks for your review and feedback. We are glad we were able to resolve this for you. Kind regards Matt

Posted 3 years ago

“Website promises high quality freshly made items but unfortunately did not live up to its expectation with the Mini Baby Biskie Box.”

Helpful Report

Posted 3 years ago

Hi Sumreen, Thank you for your review. We are sorry to hear that you were unhappy with your order. We bake our products fresh daily, use all natural ingredients and make product quality a priority. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 3 years ago

“Cake was great but ordering system was not as good,we put the date the order was to be received and it ended up coming the day after,all because I supposedly didn’t put a delivery date😴”

Helpful Report

Posted 3 years ago

“Pleased with the presentation of the vegan tea.”

Helpful Report

Posted 3 years ago

“The brownies were VERY small considering what they cost!”

Helpful Report

Posted 3 years ago

Hi Henry, Thank you for your review. We are sorry to hear you feel this way. Our products are handmade by our highly skilled professional bakers who undertake a great deal of training to provide high quality delicious treats. We bake our products fresh daily, use all natural ingredients, don’t use any artificial colours or flavours and make product quality a priority. We believe this is reflected in the price of our products. We value your opinion and have passed your feedback on to our operations team. Please feel free to email hello@cutterandsquidge.com if you wish to discuss this further. Kindest, Team C&S.

Posted 3 years ago

“Loved the truffles - best ones by far!”

Helpful Report

Posted 3 years ago

“Beautiful on 1st Day Decent on 2nd Day Could be better on 3rd Day. The cake was tasty overall albeit I would have enjoyed a bit more creamy inside. It felt quite spongy. The pink icing was not great and the box it came although it was hand delivered, it was very plain (white carton); but also stained with chocolate stains. Not bad but so much room for improvement especially when you pay close to £60 for a small cake...”

Helpful Report

Posted 3 years ago

Hi George, Thank you for your review. We are sorry your experience with us didn’t match your expectations this time. We bake our products fresh daily, use all natural ingredients and make product quality a priority. The cake should be served at room temperature at which point the sponge should become light and fluffy and not be dry. We are not sure if you had stored it in the fridge, but this might explain the dry cake layers. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 3 years ago

“Sorry, not impressed. Pastries uninteresting, scones worse I’ve ever had, clotted cream good!”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We are sorry your experience with us didn’t match your expectations this time. We bake our products fresh daily, use all natural ingredients and make product quality a priority. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. kindest, Team C&S

Posted 3 years ago

“The presentation was so lovely, but we didn’t think you could taste much of the flavours they were supposed to be...”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We are sorry to hear that you were unhappy with your order . We bake our products fresh daily, use all natural ingredients and make product quality a priority. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 3 years ago

“I nice gift and perfect size treat . However would of liked more variation as too many chocolate pieces in the box . Was looking forward to carrot cake version . Mix it up more .”

Helpful Report

Posted 3 years ago

“The cake looked so great but the taste was unfortunately not so good. The texture was dry and ended up stale only a few days after and in the bin. I won’t be ordering again for the high price.”

Helpful Report

Posted 3 years ago

Hello, thank you for your review. We are sorry to hear you were unhappy with your cake. We bake our products fresh daily, use all natural ingredients and make product quality a priority. Our Macaron Drip cake should be served at room temperature, at which point the sponge should become light and fluffy and not be dry. We are not sure if you had stored it in the fridge, but this might explain the dry cake layers. This cake has a shelf life of 3 days, we have more information regarding the care of our cakes and treats on our cake care page https://cutterandsquidge.com/pages/cake-care-instructions. If you want to kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 3 years ago

Cutter and Squidge is rated 4.6 based on 17,667 reviews