Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,670 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,670 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 22nd April 2025

1857

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sad because I requested to write Happy Birthday Luis.”

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Posted 4 years ago

“The cake arrived in great condition and looked fantastic The flavours however were lacking, the Belgian chocolate was quite bland and the cake itself was quite hard, so full marks for the presentation but the flavour was definitely lacking”

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Posted 4 years ago

“Hello. So as a first time purchaser I didn’t like how you have the free personalised message on the delivery slip stuck onto the outside of the packaging - Completely defeats the surprise and anticipation of giving and opening gifts! The cakes were delicious btw. Roxi x”

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Posted 4 years ago

“They were a little on the dry side. Apart from that they were good but not the best.”

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Posted 4 years ago

“Taste of the cream was a little off.”

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Posted 4 years ago

“I needed to change my order 2 days in advance as the recipient was in hospital, but it was impossible to get anyone on the phone and nobody replied to my email until the day after the delivery date, which was extremely disappointing. It's great that the ordering and delivering process is speedy and smooth, but the customer service side was too slow, which resulted in me having to take delivery of the cake myself and then re-order another one, which cost me twice as much. The good thing is that I was able to taste the cake (which I wouldn't have been able to otherwise in these covid times), but it did make me think twice about ordering again.”

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Posted 4 years ago

“The salted caramel brownies were delicious, the others were fine. These are mini brownies and they really are mini - bitesize really- so they seem very overpriced for what you actually get.”

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Posted 4 years ago

“I’ve purchased multiple cakes before that were 6 inches but this was by far the smallest. The taste was lovely but the size doesn’t warrant the price.”

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Posted 4 years ago

“Expected better presentation. There was no ‘Happy Birthday’ piece as in the picture and I thought I was getting alcohol free wine (but maybe that was a misunderstanding)”

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Posted 4 years ago

“Tiny! Like canapés size. As such seriously overpriced. Better and cheaper options are available.”

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Posted 4 years ago

“Nice but very expensive!”

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Posted 4 years ago

“It sadly didnt come as presented- rather than coming presented as shown in the image, with the rows, cardboard divider, and displaying each biskie's colourful topping, it came in little plastic packaging with the biskies on their side inside. Bit of a shame to have unnecessary plastic, and not be able to see the top side, but I guess it might be for protective transport purposes? Didnt actually go a real bundle on them if im quite honest. They were rather plain tasting, and didnt have a great deal of flavour. Freeze dried raspberry's and the little coconut shivers were nice, but the rest of the flavours barely tasted of anything. Chocolate smores, very disappointing. Texture of the biskie however was nice. I think perhaps the bigger ones might be better tasting due to the size and amount of ingredients involved, but without nationwide delivery of those its going to be a long time before being able to tell. Would probably only order again if the large ones were available nationwide. Cant fault the service of the company though.”

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Posted 4 years ago

“Nice website. Long lead time for delivery. But unlikely to order again - everything was too sweet for our household.”

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Posted 4 years ago

“Very nicely packaged . A bit heavy”

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Posted 4 years ago

“The cakes were very well packaged but did not travel well. The mini cakes were smaller than I expected and a bit squashed but tasted very nice. Due to the size and condition on arrival I would not say they were value for money.”

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Posted 4 years ago

“Nice enough but you'd expect to have products (particularly jam and clotted cream) in here that you couldn't already get in a supermarket.”

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Posted 4 years ago

“Hi, I thought it would be 24 desserts in one box, but it devided in two boxes. It was embarrassed as it’s for presents for friends of mine, not for consuming by myself. I should guess and concerned the sounds of little shaking boxes which were in between 4 boxes as I ordered 2 of selection box of 24. It would be much better if you gave me a guideline what was inside. Friends of mine were very happy to have them anyway. Thanks,”

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Posted 4 years ago

“The cakes are amazing , however the gift note included isn’t a gift note as such just an order print out with the sentence on , this could be improved by an actual gift note for the recipient ”

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Posted 4 years ago

“The cake arrived on time, but was missing the personalisation disc I ordered for a birthday. I contacted cutter and squidgy as soon as it was delivered and they got back to me and said they had tried to call me at 5.30pm the day before to advise that this disc could not be delivered, and to be fair they offered me a refund. It was frustrating though that they did not follow up the call with a voicemail or email explaining this, as I was working and missed the call. Had they done this I would have been able to go out the morning of the delivery day and get a birthday plaque or candles to add to the cake. So not the best customer service I’m afraid.”

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Posted 4 years ago

“Overpriced. Cake ok but rip off prices. Needed another cake and found Sponge & Co - huge delicious cake for much less money.”

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Posted 4 years ago

Cutter and Squidge is rated 4.6 based on 17,670 reviews