Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,231 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Cutter and Squidge 5 star review on 17th August 2024

Cutter and Squidge 5 star review on 4th April 2024

Polly Robertson

1806

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a surprise delivery for my daughter’s birthday , a box of 12 mixed brownies , she absolutely loved them best ones she had .”

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Posted 6 months ago

“Great company, lovely cake and prompt service”

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Posted 6 months ago

“Delicious cake exactly as ordered and better than described. Delivery was as promised and thoroughly communicated. Packaging was almost all recyclable but plenty sturdy to protect the contents. Couldn't have been more satisfied with my ordering or eating experiences.”

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Posted 7 months ago

“Speedy delivery and delicious brownies”

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Posted 7 months ago

“Cutter and Squidge are very helpful and prompt with their deliveries and email responses! I appreciate their efforts”

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Posted 7 months ago

“Can you do a no star review? Delivery just left somewhere, no accurate POD. Customer Service just fob you off. Probably great cakes etc, but no idea. If you are looking for a reliable supplier that will deliver, especially to businesses, I would recommend going elsewhere. You pay a premium for decent delivery and service and.....nothing. Such a shame, but essentially it's a people thing and they don't want to help if something goes wrong.”

Helpful Report

Posted 7 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 7 months ago

“Cake was never delivered for my daughter's 19th birthday. Excused given due to 3rd party delivery and out of their control !! This is shocking ! A birthday cake ?!! It will be delivered another day?? Don't understand !”

Helpful Report

Posted 7 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 7 months ago

“The cake I ordered was delicious! It was delivered on time and the whole process was seamless. Would 100% recommend!”

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Posted 7 months ago

“Cup cakes were amazing, and ordering and delivery quite seemless!”

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Posted 7 months ago

“I ordered the Eid Mubarak Baklava cake for my family. I ordered the 8" and it fed ~9-10 people. What an absolutely stunning cake! It was beautifully presented & tasted sensational. Arrived as planned, without any damage. It's a shame this is seasonal as I would order it throughout the year because it is that good!”

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Posted 7 months ago

“I’m a regular customer but I was disappointed with the quality this time. They tasted delicious but the finishing on the desserts was so messy it was difficult to figure out what some of them were. Not up to their usual standard.”

Helpful Report

Posted 7 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 7 months ago

“The cake was delicious! Great service! It was delivered on time! Thank you so much! 😍”

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Posted 7 months ago

“The vegan cookie egg is amazing”

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Posted 8 months ago

“Unfortunately the Mother's Day afternoon tea never arrived as DPD seemed unable to find the address despite numerous attempts which was disappointing. I spent a lot of time on the telephone waiting to speak to you customer services trying to rectify this & although you did organise a re-delivery nothing ever turned up. I did receive a gift voucher to use for a future order which was appreciated but what I really wanted was for my 88 year old mother to enjoy an afternoon tea with my 93 year old father!”

Helpful Report

Posted 8 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 8 months ago

“My mum loved this cake! Delivered exactly when they said they would. Excellent service thank you x”

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Posted 8 months ago

“Delicious cake”

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Posted 8 months ago

“Good grief everything is delicious! I will never look at a 'normal' Easter egg in the same way since trying a Cutter and Squidge filled egg! The biskies are so fun and delcious and such a nice idea for gifting. I also dealt with their customer service team who were lovely - they very kindly honoured a wedding gift card that I had accidentally let expire. Great company and I'll be ordering more :)”

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Posted 8 months ago

“Afternnon Tea package was purchased as a gift for Vegan family member. Goods arrived on time, but unfortunately after speaking to my sister she was unable to eat the scones. They were 'rock hard' like a large stone and were actually thrown away.”

Helpful Report

Posted 8 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 8 months ago

“Great brownies- I have bought as gifts a few times and always very happy with the service, recipients always delighted with the brownies.”

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Posted 8 months ago

“The cookies were very nice warmed up and had a good range of flavours. Each cookies was individually packaged with was good.”

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Posted 8 months ago

Cutter and Squidge is rated 4.6 based on 17,231 reviews