Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,234 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Cutter and Squidge 5 star review on 11th December 2024

1807

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cake was eaten the day after delivery so it was surprising that it was very dry and dense. The buttercream was generous but there was only a scrape of jam. Disappointing for the price.”

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Posted 5 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 5 months ago

“I ordered two cakes for a joint birthday party for myself and some friends. The cakes were couriered the day before I needed them and arrived nice and cool, in perfect condition by 10:00 am. The Vegan Chocolate Cake is delicious - truly one of the nicest vegan cakes I have ever had, and the Passionfruit and Pistachio was a crowd favourite! Cutter and Squidge truly are a great team with beautiful products - thank you for making this event so special :)”

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Posted 5 months ago

“Ordered this as a treat for the team and they loved it! The delivery was extremely quick and they didn't last very long once opened!”

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Posted 6 months ago

“Phenomenal”

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Posted 6 months ago

“I ordered a cake expecting it to arrive in time for my birthday as when I have previously ordered from Cutter and Squidge my cakes have always been delivered either the day before or on the morning of delivery. My cake arrived past 21:00 - well outside of the delivery window, and myself and my guests were left without a cake for my party. I actually called customer service the day before (I had to call twice as every time I reached number 1 in the call queue, the call ended itself for no apparent reason) as I was concerned due to the lack of communication regarding my delivery and they simply told me to wait until the courier contacted me. I understand that delivery is outside of the bakery's control but I am so incredibly disappointed at this entire experience. My cake had been sat in a van on a warm day for over twelve hours and arrived looking a little worse for wear before I was able to get it to the fridge. This is not the usual quality service I have experienced from C&S before”

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Posted 6 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 6 months ago

“Delicious and very high quality!”

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Posted 6 months ago

“Ordered a surprise delivery for my daughter’s birthday , a box of 12 mixed brownies , she absolutely loved them best ones she had .”

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Posted 7 months ago

“Great company, lovely cake and prompt service”

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Posted 7 months ago

“Delicious cake exactly as ordered and better than described. Delivery was as promised and thoroughly communicated. Packaging was almost all recyclable but plenty sturdy to protect the contents. Couldn't have been more satisfied with my ordering or eating experiences.”

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Posted 8 months ago

“Speedy delivery and delicious brownies”

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Posted 8 months ago

“Cutter and Squidge are very helpful and prompt with their deliveries and email responses! I appreciate their efforts”

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Posted 8 months ago

“Can you do a no star review? Delivery just left somewhere, no accurate POD. Customer Service just fob you off. Probably great cakes etc, but no idea. If you are looking for a reliable supplier that will deliver, especially to businesses, I would recommend going elsewhere. You pay a premium for decent delivery and service and.....nothing. Such a shame, but essentially it's a people thing and they don't want to help if something goes wrong.”

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Posted 8 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 8 months ago

“Cake was never delivered for my daughter's 19th birthday. Excused given due to 3rd party delivery and out of their control !! This is shocking ! A birthday cake ?!! It will be delivered another day?? Don't understand !”

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Posted 8 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 8 months ago

“The cake I ordered was delicious! It was delivered on time and the whole process was seamless. Would 100% recommend!”

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Posted 8 months ago

“Cup cakes were amazing, and ordering and delivery quite seemless!”

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Posted 8 months ago

“I ordered the Eid Mubarak Baklava cake for my family. I ordered the 8" and it fed ~9-10 people. What an absolutely stunning cake! It was beautifully presented & tasted sensational. Arrived as planned, without any damage. It's a shame this is seasonal as I would order it throughout the year because it is that good!”

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Posted 8 months ago

“I’m a regular customer but I was disappointed with the quality this time. They tasted delicious but the finishing on the desserts was so messy it was difficult to figure out what some of them were. Not up to their usual standard.”

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Posted 8 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 8 months ago

“The cake was delicious! Great service! It was delivered on time! Thank you so much! 😍”

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Posted 8 months ago

“The vegan cookie egg is amazing”

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Posted 8 months ago

“Unfortunately the Mother's Day afternoon tea never arrived as DPD seemed unable to find the address despite numerous attempts which was disappointing. I spent a lot of time on the telephone waiting to speak to you customer services trying to rectify this & although you did organise a re-delivery nothing ever turned up. I did receive a gift voucher to use for a future order which was appreciated but what I really wanted was for my 88 year old mother to enjoy an afternoon tea with my 93 year old father!”

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Posted 9 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 8 months ago

Cutter and Squidge is rated 4.6 based on 17,234 reviews