Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,237 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,237 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Write Your review

Tell us how Cutter and Squidge made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cutter and Squidge 5 star review on 11th December 2024

1807

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect treat to cheer up my daughter. Great products and delivery.”

Helpful Report

Posted 1 year ago

“Excellent excellent customer service when I realised very late that delivery was going to the wrong address!”

Helpful Report

Posted 1 year ago

“Fantastic customer service arrived on time! They were a gift for my chocoholic daughter who said they are the best brownies she has ever had, and I must admit they were delicious. We will definitely be ordering again.”

Helpful Report

Posted 1 year ago

“Purchased this for a gift to send a friend. She loved them! Cutter and Squidge are always a reliable and tasty treat.”

Helpful Report

Posted 1 year ago

“Absolutely brillant customer service and lovely products. Would definitely use them again, couldn't have been more helpful.”

Helpful Report

Posted 1 year ago

“Lovely cakes! Filling and decorating”

Helpful Report

Posted 1 year ago

“Great company to deal with, ordering is simple, the cake arrived on time and looked exactly as shown on the website.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“Amazing cakes and fab delivery service!”

Helpful Report

Posted 1 year ago

“Cutter and Squidge make the best cakes. Delicious and moist with bags of flavour. We have worked through most options and they’re all phenomenal. We love them!”

Helpful Report

Posted 1 year ago

“Never got to do this. Messed around with vague answers for 2 years about when it might happen. I appreciate that it was covid, but they kept saying it would happen soon and never did. Then once it did open we were never able to book at a suitable time as slots were so limited. Initially told we couldn’t get a refund but finally this was granted. Like the cakes, but the lack of clear answers has really tainted my view of them”

Helpful Report

Posted 1 year ago

“Cake was delicious - but a shame that none of the white chocolate balls were filled with lemon as described in the blurb. An error I assume. Also was sent rose gold candles despite ordering gold, with no message of explanation so must assume an error. So a bit lacking on the attention to detail.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“Service is good Cake is tastless”

Helpful Report

Posted 1 year ago

“I bought this for my sons birthday and was lucky enough to share a couple of the cakes. They were delicious and fresh. I booked them to be delivered on my sons birthday and they were delivered on the morning of the correct day. The only negative I have is that they were quite small cakes for the price which, after you’ve eaten one, left you wanting more 😂. However, they tasted that good I will be ordering again. Much better than a plain old birthday card.”

Helpful Report

Posted 1 year ago

“It was yummy but not the best cake I’ve had, the blueberry flavour wasn’t strong enough in my opinion. Though very good for a healthier alternative. Purchase was easy and delivery was on time. Overall good experience.”

Helpful Report

Posted 1 year ago

“Delicious!”

Helpful Report

Posted 1 year ago

“I haven't bought anything recently after the delivery issues last new. Computer systems are clearly a problem as well as delivery”

Helpful Report

Posted 1 year ago

“Amazing service, on-time, delivery, excellent customer service or support team, highly recommended”

Helpful Report

Posted 1 year ago

“The cake from Cutter & Squidge was divine and my family loved it. The ordering and delivery process was easy. However ,I did struggle to get guidance from the customer services team. I had a dilemma in needing to get the cake delivered for a specific time and when I went through the options with the customer services rep, I was told if the times aren't suitable then maybe I should look to order my cake from a different place! I'm glad I stuck with C&S in the end :)”

Helpful Report

Posted 1 year ago

“Bought as a birthday gift for a friend and we couldn't wait to get booked in. We did have a bit of trouble booking but that was our user error and the person we spoke to (I'm sorry, I can't remember your name!!) was super helpful and sorted us out super quick. We had so much fun, even turned up with our own cloaks and wands, the room was perfectly decorated, the food was amazing, we also went for the cocktail each (both delicious!) and gift bag option which was definitely worth it. We both still talk about one of the sandwiches in the afternoon tea and still order the afternoon tea to share with people at home. I keep buying gift vouchers and suggesting it to people when they're going to London too.”

Helpful Report

Posted 1 year ago

“Always perfect! Starting from ordering (simple), delivery (very punctual), design (beautiful) and taste (delicious). Very grateful to impress the birthday person everytime! BIG THANK YOU!”

Helpful Report

Posted 1 year ago

Cutter and Squidge is rated 4.6 based on 17,237 reviews