Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,241 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,241 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These were for my daughter for Valentine's Day. They were delivered on time and she and her friends loved them!”

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Posted 10 months ago

“Thank you for the beautiful cake, my partner really enjoyed it for her 30th.”

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Posted 10 months ago

“My son rally absolutely loved it which was the main thing! However the adults would have liked much more jam/fruit in the Victoria sponge and it was very much a sweet tooth loving cake. But went down very well with the young person it was aimed for!”

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Posted 10 months ago

“My wife loved it and she even wanted more, though the delivery took time to arrive. It was nice and well packaged.”

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Posted 10 months ago

“Arrived damaged, very small compared to pictures and overpriced. I was disappointed when I opened the box.”

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Posted 10 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 10 months ago

“The delivery was seamless and the cake was beautiful and delicious. Only issue I suggest paying more attention to is on the notes, I've asked for a message to be written on the cake and this didnt happen.”

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Posted 10 months ago

“Not great to be honest. Ordered brownies to my wife's office for Valentines Day. Selected morning delivery as she was only going to be out of the office in the afternoon. Received a call before 8am to say no-one as at the office reception. Most offices don't open till 8.30 / 9am so I was surprised that the delivery to an office address was happening so early, particularly on Valentine's Day when surely you do loads of office deliveries so must be familiar with how they usually operate. But anyway, fair enough, it was just one of those things. I can't remember what I agreed with the delivery guy, I couldn't hear him very well, had a screaming toddler with me, and it seemed we didn't have many options. We either agreed to just leave them outside or return them. Anyhow, I called your customer helpline that day or the day after (can't remember) to try and resolve it, gave all the details and was told I would hear back about whether I could get a refund. Never heard a thing. So that's around £25 wasted. Would still appreciate some kind of recompense but for now, won't be using you guys again or recommending”

Helpful Report

Posted 10 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 10 months ago

“The gluten free dalted caramel cake looked beautiful, and tasted even better than it looked.”

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Posted 10 months ago

“I ordered a box for my husband for Valentine’s Day and wrote a gift message to be put in the box. This was missing. The cookies were well presented but a little dry.”

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Posted 10 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 10 months ago

“Was told the brownies were delish but the note I had written to be sent with the parcel was not in the box so my friend was not sure who sent it.”

Helpful Report

Posted 10 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 10 months ago

“The brownies were very delicious. The packaging was lovely. Thank you!”

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Posted 10 months ago

“Lovely cakes, however the delivery cost is significant with the time slot being the entire day making it difficult to plan.”

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Posted 10 months ago

“Very good vegan cake. Very nice presentation and great flavour. Would order again!”

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Posted 10 months ago

“Delicious cake, delivered perfectly on time. Went down a treat!”

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Posted 10 months ago

“Your delivery is not good they leave the cake outside and it's raining some of the sides are melted”

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Posted 10 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 10 months ago

“Brilliant service, delivery was prompt and smooth. Cakes are absolutely delicious.”

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Posted 10 months ago

“Cake was amazing 😍”

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Posted 10 months ago

“We found either a small stone or a nut shell in the icing really disappointing”

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Posted 10 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 10 months ago

“Very fresh and delicious! We love it”

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Posted 10 months ago

“The Squidge selection box was reallly presented well and was really delicious. However the company forgot to put in my message card - so the recipient did not know who it was from, that message was very sentimental and important, so i was very dissapointed that they missed out this very important detail.”

Helpful Report

Posted 10 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 10 months ago

Cutter and Squidge is rated 4.6 based on 17,241 reviews