Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,655 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,655 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 22nd April 2025

1857

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have found the mince pie slightly too big in size. The whole filling was quite lumpy and compact, sort of separated from the pastry.”

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Posted 3 years ago

“Cake was pretty but a bit too sweet!”

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Posted 3 years ago

“Flavour and taste of the cake was great. But the cake was a lot smaller than expected .”

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Posted 3 years ago

Hi, Thank you for your review. We are sorry your order didn’t match your expectations this time. We do include details about the sizes of our products in the “Let’s Talk Flavours” section of the product description. Please feel free to email hello@cutterandsquidge.com if you would like to discuss this further. Your feedback is valuable to us and helps our operations team. Kindest, Team C&S.

Posted 3 years ago

“Lovely brownies Lemon drizzle was extremely sweet and the scones were quite hard. Jam and cream were lovely”

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Posted 3 years ago

“I bought cookies as a gift for a friend. They looked good and friend said that they were lovely. Personally, I'm fed up with constant emails asking for feedback. Will not make this mistake again. Ask once, twice if you are desperate. But no more, thanks.”

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Posted 3 years ago

“Overpriced cake. It looks nice, but the taste has nothing special, unfortunately.”

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Posted 3 years ago

Hi, Thank you for your review. We are sorry for your experience with us didn’t match your expectations this time. We bake our products fresh daily, use all natural ingredients and make product quality a priority. The cake should be served at room temperature at which point the sponge should become light and fluffy and not be dry. We are not sure if you had stored it in the fridge. If you could email us at hello@cutterandsquidge.com with the batch number we would be happy to investigate this further for you. Kindest, Team C&S

Posted 3 years ago

“Delivered on time, and we’ll packed - however the items arrived a little smashed, so I wish that greater care would have been taken in transit.”

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Posted 3 years ago

“Service was excellent. Quality/size of products, I was disappointed in. Probably will not order again from you.”

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Posted 3 years ago

“Beautifully presented but cake was a little dense and stodgy. Tin it came in was beautiful.”

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Posted 3 years ago

“I was a bit worried at first when the deliveryman was swinging the box on its side but it arrived perfectly due to the excellent packaging. The cake tasted good very moist and chocolatey. I was very disappointed in the size as it was for a birthday. I didn't read the dimensions because I buy a cake every year for my daughter and pay about the same price and the others have been much bigger, just not value for money, could have got bigger from Waitrose or M&S with more decoration and more than double the size! So won't be buying again I'm sorry.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We are sorry your order didn’t match your expectations this time. We do include details about the sizes of our cakes in the “Let’s Talk Flavours” section of the product description. Please feel free to email hello@cutterandsquidge.com if you would like to discuss this further. Your feedback is valuable to us and helps our operations team. Kindest, Team C&S.

Posted 3 years ago

“Chocolate brownies were disappointingly dry”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We are sorry for your experience with us didn’t match your expectations this time. We bake our products fresh daily, use all natural ingredients and make product quality a priority. The cake should be served at room temperature at which point the sponge should become light and fluffy and not be dry. We are not sure if you had stored it in the fridge, but this might explain the dry cake layers. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 3 years ago

“Hello, a little disappointed they were not as fresh as they used be… when I ordered I line. They look amazing though!”

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Posted 3 years ago

“Our cake unfortunately arrived smashed and broken in it's box. We did receive a very quick refund however, and the cake still tasted great when we ate it. It might be better for the cakes to be shipped in smaller boxes rather than the rectangular ones, though it did seem to be supported well inside. We found our cake abandoned on the doorstep on it's side by the courier, who had already left. It might be good to put a "this way up" sticker or something on the parcels to try and avoid this experience being repeated. The situation was handled really well by C&S but it was still a little disappointing. We don't really want to stop ordering, so it would be nice to see an improvement in how they're shipped- or maybe they shouldn't be. Really great cake, just sad that it arrived looking like granola.”

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Posted 3 years ago

Hi Meghan, Thanks for your review. Thank you for recognising the speed in which we resolved this issue for you. We do rely on third party courier services to ensure our products are delivered and we and our customers would expect. I can assure you I have flagged this incident with the courier company and of course would like to apologise again for what has happened in this instance. Kind regards, C&S

Posted 3 years ago

“We've been buying cakes from C&S for years, the service is always good, however for the first time in years, we had a bad cake!”

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Posted 3 years ago

“This is the second time I've ordered the Wheat and dairy-free Summer Berries cake and I have to say I was disappointed. The flavour and appearance of the cake were as good as the first time but the consistency of the sponge was not good. Very dense and not as light and enjoyable as before.”

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Posted 3 years ago

“The reason for the lower rating is that our note was not included with our order so the recipients had no clue who the cake was from, which was a bit disappointing”

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Posted 3 years ago

Hi Rhianna, Thanks for your review. I have taken a look into your order and cannot see a gift note added of any kind , I do apologise for this, if there was one on the order we would of course added this for you. If you would like to discuss further please feel free to email us at hello@cutterandsquidge.com. Kind regards, C&S

Posted 3 years ago

“Website was easy to use and quick to schedule a delivery, would recommend.”

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Posted 3 years ago

“Amazing cake as always however actually speaking to a human about this order was near impossible. My office is just around the corner from Cutter & Squidge and I wanted to collect as I have always done. Alas no not possible so I had to pay £15 for delivery which was almost 50% of the cost of the cake. No doubt the reason that will be given ‘to keep us all safe’. Well C&S this is my last order until you allow collection again.”

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Posted 3 years ago

“The cake tasted lovely and had a nice texture however the decoration was not as per the photo advertised. There were very sparse raspberries and virtually no gold leaf on the top.”

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Posted 3 years ago

“Celebration cakes are great, and no complaints. But I’d avoid their smaller things (e.g. cookies and brownies) as they’re like pre-packaged ones from the supermarket but triple the price.”

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Posted 3 years ago

Cutter and Squidge is rated 4.6 based on 17,655 reviews