Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,605 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,605 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cake was dry and not tasty, unfortunately, I have wasted my money and probably will not order again, just pricy and overrated as a patisserie. Thanks”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Very dry, looks like the picture but very dry”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Unfortunately it was very dry and the cream was too sweet so most of it went in the bin so very disappointed overall”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“This is turning into a huge over kill? I wrote a lovely review on the 1 cake I ordered, I get sales emails a couple of times a week i have unsubscribed and said the cake is lovely given good feedback on please dont hound customers. Now sent another review us despite all of this and totally ignored my feedback. So now my review is dont buy a cake unless you are happy to be spammed with emails and ignored!!”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Not tasty cake and very small.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Tasted awful, waste of money”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“I ordered for Lemon Blueberry Vegan Cake but seems like Victoria Strawberry was delivered. Also don’t think the B’day message disc was included. Since this was a gift, I only found out about these details recently on speaking to the person this was gifted to!”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Really disappointed! Saw so many good reviews about this cake but everything went in the bin. My son was so sad.. it was so hard the chocolate ganache or whatever it was, sponge dry, just not as it should be!!”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Cake arrived a day late, with no explanation for the delay & was stale within 2 days. Not a satisfactory experience”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“The cake was hard and stale. Could not eat the next day. Had to throw it away It was delivered in a bad state. Not ordering again”

Helpful Report

Posted 2 years ago

“Usually their products are tasty and I've not had issues before.”

Helpful Report

Posted 2 years ago

“I was very disappointed to be honest. The cake was dry and just tasted like sugar. I expected the frosting to be rich and creamy and it just was not the case. Frosting was thin and you could not even tell what was it as it as it just tasted like sugar. Overall it did not taste fresh. The price does not match the quality.”

Helpful Report

Posted 2 years ago

“I asked for the message written on the cake to be amended and my request to amend had been approved a week in advance of the product delivery. The cake still showed up with the wrong message and when I called to raise the issue, I was told that appropriate action would be taken but never heard back. Extremely, extremely disappointed with the customer service and don’t think I will be ordering again.”

Helpful Report

Posted 2 years ago

“Unfortunately the cakes were dry and tasteless. The buttercream tasted better, and I liked the idea of all the flavours but not many really worked. We were disappointed to be honest.”

Helpful Report

Posted 2 years ago

“Another attempt at a birthday delivery, and another failure. This now the second time this has happened, despite expensive delivery costs (even more so for Saturdays). Cutter and Squidge may well say this is the delivery company’s issue, but this reflects badly on them as a whole and totally defeats the point of trying to order cakes for someone’s birthday. Extremely disappointed and now twice burned and will never order a thing from them again.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“I love the celebration cakes at Cutter and Squidge which loom amazing and taste nice. The biskies are great too. But I recently went to the Potions Afternoon tea and was very disappointed. The interative aspect and table arrangements were more suitable for a primary school classroom than a room full of adults and the food was disappointing. The sweet food was limited (rather odd for a bakery) with onlu one scone per person and the biskie was the size of a fingernail! The drinks we made in the potion class were non-alcoholic and the VIP goody bag is not worth the extra cash.”

Helpful Report

Posted 2 years ago

Hi Allio, Can you please reach out to me directly at radu@cutterandsquidge.com so I can try to see where we missed the mark and hope to rectify the situation? Many thanks, Team C&S

Posted 2 years ago

“Would like to comment on taste but my order did not arrive and seem unable to find anything other than 'bots' to talk to. I am advised by email that the parcel will arrive tomorrow. Mmmmm. state cake, my favourite. Sadly there will be no one in now until Monday so next time I want to waste money I will just set fire to it in the garden. Never, ever would I recommend.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Terrible communication. Told in the afternoon of the delivery day that they won't be delivering due to flour issues. No time to organise another gluten free cake. Accidents happen - it's how you manage them that sets you apart from the rest. This company failed miserably”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“I keep asking to be unsubscribed from your mailing list, yet still receive marketing emails. Edit: It is now several days later and I am still receiving emails from you.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“I paid the £6.99 delivery for designated day delivery, had it confirmed with the order, only for the biscuits to not be delivered and scheduled for the following day. What's the point of having this expensive delivery option if you're not going to be able to fulfil your promise. Extremely disappointing and makes buying these as a gift for someone's birthday on a specific day completely pointless.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

Cutter and Squidge is rated 4.6 based on 17,605 reviews