Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,620 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite dense and extremely sweet for my taste. Also, it didn't taste fresh.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“I've bought and enjoyed, C&S Brownies before, but I've recently gone gluten free, so I purchased the wheat free option. Unfortunately, you also have no choice but to purchase them as vegan also. Hence, i found they had no rise, and were extremely flat, as well as having a greasy texture, compared to their non vegan version. Would not buy again.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, we will reach out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“To be honest you can get better at lidl for a couple of quid. I couldn't eat it and I absolutely love cake”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Sadly the box was very damaged on arrival and looked like it had been repaired. I also wrote out a happy birthday card to go with the cakes and who it was from, but this was not in the box. Cakes were lovely but a few had fallen apart.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Sadly, a little disappointing. Had sent mince pies to my daughter's office as a little treat before Christmas. Apparently, the packaging was underwhelming and each mince pie in a cellophane bag - something you might pick up the supermarket for your packed lunch. At the price I might have expected something a little more luxurious. I don't have a photo, which is why I asked my daughter how they were. She didn't send a photo because she thought I might be disappointed.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Arrived late and taste didn’t meet expectations”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“I ordered a birthday gift selection box but received a plain one instead. When I contacted Cutter and Squidge about this the response was that I did in fact receive the correct box. Only when I sent the picture back of what I received did they confirm it was incorrect. So I'm wondering how they could be so certain in dismissing my complaint in the first place... I would not have noticed this is if it was sent directly to the recipient and would have paid more than what was received. They offered a gift voucher for compensation but given the expensive delivery fee I don't think this will get used. The treats were also a bit too sweet for our liking.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Delivery took over 2 weeks.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Very expensive for a decent but small cake (paid 50 quid for a tiny cake)”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“I have purchased cake’s previously and they have been good! However my last two orders have been poor. I usually purchase cakes for friends birthdays in the hope they are pleasantly surprised. This last time the Raspberry ripple cake was dry and tasteless. Unfortunately the cake was thrown away. Very sad.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“The stuff is good but their delivery is beyond bad. Despite feedback last year its still the same. Poor tracking service. If you miss the delivery it goes back.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“The brownies were crumbled and the note didn’t even make it. A disappointment on all accounts.”

Helpful Report

Posted 2 years ago

Hi Amit, We are so sorry to hear that the brownies were not up to standard. Please can you reach out to me directly at jessica@cutterandsquidge.com so I can try to see where we missed the mark and hope to rectify the situation. Many thanks, Jessica

Posted 2 years ago

“I paid for the cake to be delivered before midday and it was delivered at 2pm”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Website didn’t offer a delivery time, we were told there was ‘maybe’ a problem with the website. Unable to use 15% voucher Customer service said they couldn’t help contact the delivery company to help us find out what time cake would be delivered.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“very small for the price, overly sweet and generally looked better than it tasted. Over priced and disappointing.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“One of the ordered cakes was wrong: ordered one with passion fruit but arrived the victoria sponge; had no opportunity and time to change so... it is what it is”

Helpful Report

Posted 2 years ago

Hi Natalia, We are so sorry to hear that your order was wrong. Please can you reach out to me directly at jessica@cutterandsquidge.com so I can try to see where we missed the mark and hope to rectify the situation. Many thanks, Jessica

Posted 2 years ago

“The cake wasn’t good at all. Tasted like old cake from a few days. Really disappointed as I was a big fan of yours. Probably won’t order again given the price.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Poor quality cookies, delivered on time.”

Helpful Report

Posted 2 years ago

Hi Nicki, We're sorry to hear that the cookies weren't up to our usual standard and we have directed your feedback to the right department. Please can you reach out to me directly at jessica@cutterandsquidge.com so I can try to see where we missed the mark and hope to rectify the situation. Many thanks, Jessica

Posted 2 years ago

“I always think it's funny when a company sends you an email asking you to review them, even though they know you had a poor experience, to the point where you had to complain. Terrible delivery and then really bad customer service when I needed to follow up. They did resolve it eventually, but defo wouldn't recommend using Cutter and Squidge at all based on this experience”

Helpful Report

Posted 2 years ago

Hi, We're very sorry to hear that your experience wasn't up to standard. We have fed this feedback to our customer service team and will try to do better next time. Please feel free to contact me directly at jessica@cutterandsquidge.com so that I can try to see where we missed the mark and hope to rectify the situation. Many thanks, Jessica

Posted 2 years ago

“Waste of money. Full of sugar. We couldn’t finish it. I had to bin it. It needs a lot of research before it is put on sale. I ll never order again. Huge disappointment !!!”

Helpful Report

Posted 2 years ago

Hi Aziz, We are so sorry to hear that you didn't feel your order was up to standard. We have taken this feedback on board and will follow up so that this doesn't happen in the future. Please can you reach out to me directly at jessica@cutterandsquidge.com so I can try to see where we missed the mark and hope to rectify the situation. Many thanks, Jessica

Posted 2 years ago

Cutter and Squidge is rated 4.6 based on 17,620 reviews