Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,621 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,621 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 15th April 2025

1855

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely cake but I should have looked at the size … very small and over-priced for what I got … I actually had to consider getting another cake instead everyone had a very small portion …”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Quality of cake don’t worth the price”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Delivered on time and packaged very nicely. Excellent customer service and an easy to use website.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“The cake was amazing , all the guests loved it ! However, the ordering process was a complete nightmare. I first enquired about ordering a large cake a few months ago, I wanted to collect it in person. I was told to speak to the bakery, after many attempts I finally got through to them. They said they couldn’t accept an order for a large cake. I then went back to customer service team, they said I can order online for delivery. I went on the website and I wasn’t able to order the larger 2 tier cake. I called back and they said I should order a normal size cake , pay for it. Then email customer services about the actual cake I want. They will then send me an email with a payment link so I can pay the difference. The cake will then be ordered. Why can’t you just accept orders on your website ?!”

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Posted 2 years ago

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Posted 2 years ago

“Sooooo sweet”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Extremely expensive for the size of the cake you recieve. Flavour is good, but not that good you'd pay £35 a cake. Try ASDA chocolate vegan torte £4. Voila. Saved you £30”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Great service and beautiful packaging. Afternoon tea, unfortunately, was rather heavy & stodgy so much so that we could not eat it.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Not as nice as previous one we ordered. There was too much sponge which was quite dry. The previous one we ordered was much nicer.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Very pretty cake and arrived on time, but didn't taste very fresh/fruity or fluffy”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“The order process, communication and delivery was smooth. However, I thought the cake was too dry and the fudge was too sugary so we did not enjoy it. Unfortunately I don’t think I will order again.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“No surprise treat for my boyfriends birthday! Ordered birthday cake gift box with bottle of champagne almost month ago from his birthday. Was able to select specific the date and paid £10 for it. So at that received an email my parcel has been delayed in transit. Delivery happened next day. But it was too late, I couldn’t surprise him and told him his birthday cake couldn’t arrive by the time. Such a shame! I was more upset than him. Because couldn’t organise even birthday cake!”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“The cake was not fresh and therefore some parts very dry. It was not great. I have had their cakes before and that one was good but the latest one not.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“The cake was a little disappointing -- quite dry; not the luscious product that your other reviews suggested it would be . . .”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Cake could be more moist, chocolate could have a deeper, sweeter and less rich bitterness taste. Textures of both cake and icing could be worked on to be softer and more moisture”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Whilst the products tasted lovely, delivery needs significant improvement. I ordered very far in advance & paid extra to have a specific time slot for delivery - 8am to 12pm. This was for a birthday treat - I had show tickets which I had to give up in order to wait in & the afternoon was ruined. I emailed the company who gave me a £15 credit for my next order. I hadn’t planned on ever using them again give the inconvenience they caused me. Do not promise and charge for a service that you cannot deliver on.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Delivery and customer service was excellent!”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“A good shopping and delivery service, but the brownies weren't as good as some of the other online brownies we've had from other sites before.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“We got this cake last year for my son, it was amazing and everyone praised at how delicious. This year it was dry and wet in some places that's why I gave a 3”

Helpful Report

Posted 2 years ago

Hi Rupal, We are so sorry to hear that the cake was not up to standard this year. Please can you reach out to me directly at jessica@cutterandsquidge.com so I can try to see where we missed the mark and hope to rectify the situation. Many thanks, Jessica

Posted 2 years ago

“It was easy to buy and arrived promptly which I appreciate. However I did not see in the instructions to heat up the very hard scones in my Winter Picnic. They were unedible without being heated up. However I ordered a picnic to take to an outdoor event specifically because I could not heat up food items as we would be outside and not able to pre-heat. The rest of the picnic was great but the lack of edible scones was impractical”

Helpful Report

Posted 2 years ago

Hi Sarah, We are so sorry to hear that the you felt that the instructions weren't clear regarding the scones in your order and the it was not up to standard. Please can you reach out to me directly at jessica@cutterandsquidge.com so I can try to see where we missed the mark and hope to rectify the situation. Many thanks, Jessica

Posted 2 years ago

“The service we got was great, the cake looked beautiful but the cake itself was very disappointing with it feeling wet like it had been frozen this was noted by almost every guest and the cake reminded mostly untouched it was incredibly disappointing on such an important day”

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Posted 2 years ago

Cutter and Squidge is rated 4.6 based on 17,621 reviews